Jeep Badge of Honor Customer Service? (Badge of Fail)

[WILDHOBO]

Good work. I’m trying to hold it together since I’m expecting the same thing to happen with my most recent trail. I think I’ll wait a month before calling.

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[Sarge502]

Exactly. Sad you even got to go that route. Good stuff though.

As mentioned I finally received my badge after 9 months. As you, it shipped same day I talked with DD. Funny how that works. Wonder why Jeep Customer Care can't seem to figured that out or why the app is so crappy and unreliable now. Regardless, still doesnt explain why at random it freezes in a "requested" or "processing" state. So even if you receive it or get it shipped after going through this, the app will stay in the state as it is. I could care less. But its still weird, cause all my others say delivered and although I have Turkey Bay now, it still shows requested (since January might I add) and probably always will.

 

[Artsifrtsi]

My wife finally got her badges.

 

[WILDHOBO]

My wife finally got her badges.

How long did it take?

 

[Artsifrtsi]

How long did it take?

2 months… I got mine from the same trip in 1 week…

 

[drewcnit]

Seen this on the app today.

 

[Gvsukids]

Seen this on the app today.

I'll try this again and see if there is any quicker response. I didn't hear back from DD.

 

[JTBurns]

Seen this on the app today.

Yep I saw that the other day, then the next day the Tread Lightly bage I've been waiting for since April showed up, so seems like they may be getting it together.

 

[Sarge502]

Yep I saw that the other day, then the next day the Tread Lightly bage I've been waiting for since April showed up, so seems like they may be getting it together.

May be coincidence in your case. TreadLightly was actually on back order for awhile unlike some of the others which have had no excuse on their delay in processing (like in my case).

In any case good to hear you got yours. But that "announcement" is just their way of saying don't contact Diolog Direct on your inquiry. As I mentioned before, I guarantee you people started blowing them up as a matter of being impatient with most likely minimal wait time, after I mentioned that I had luck after sadly having to go that route after nearly 9 months. Ironically that announcement came up on the app a few days after my update post on my experience. Hmmm.

 

[WILDHOBO]

May be coincidence in your case. TreadLightly was actually on back order for awhile unlike some of the others which have had no excuse on their delay in processing (like in my case).

In any case good to hear you got yours. But that "announcement" is just their way of saying don't contact Diolog Direct on your inquiry. As I mentioned before, I guarantee you people started blowing them up as a matter of being impatient with most likely minimal wait time, after I mentioned that I had luck after sadly having to go that route after nearly 9 months. Ironically that announcement came up on the app a few days after my update post on my experience. Hmmm.

Yep. I’ve got another one stuck on “requested”. I didn’t hit up DD as I agree with you that they’d get pissed. I emailed the normal BOH email address, but am not holding my breath.

 

[Orange01z28]

At this point in time it’s just the point alone and I’m curious if anyone else has the issue.
Of course I can’t find a customer service number for the Badge Of Honor program anywhere only the generic customer email Which I have now emailed twice in the last almost 5 months.

So I requested the Turkey Bay OHV badge back on January 30th. Hadn’t received it after 3 month (which is typically the max turnaround 8-12 weeks- which is why I waited) You get an auto reply type of email back with general information stating which Badges are on back order etc. which I guess could be helpful for some. It had a list of like 13 badges on back order (at that time). None of which were Turkey Bay.

Weird, but oh well. So I’ve continued waiting. Now that it’s closing in on 5 month, I emailed them again with all my basic info and got another reply. This time it says only 1 badge is on back order (Tread Lightly 4WD), yet my badge status in the app just says requested since Jan 30th? What’s weird is I not only got my Redbird badges within 11 days, but it was quicker than the app had the status updated as delivered.

Anyone else notice similar issues or extreme long wait periods? I know it’s a free marketing program which is pretty cool. But it’s kind of annoying at this point.

My Backway to Crown King badge took at least 6 months

Then Fins & Things almost beat me back from Moab, it was literally days between submission and reception

I have no idea what the issue is

 

[WILDHOBO]

My Backway to Crown King badge took at least 6 months

Then Fins & Things almost beat me back from Moab, it was literally days between submission and reception

I have no idea what the issue is

Agreed. If we could figure out the pattern, at least it would make sense. Oh well. It’s free.

 

[WILDHOBO]

That’s awful. Holy cow.

 

[DocMike]

i am waiting on my MO and KY badges......been since beginning of July.

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