CarajoCoƱo
Well-Known Member
- Thread starter
- #1
I'm not sure if this is in the right location, but I had a question about Customer Service. I just want to know if I am being unreasonable.
Here is the scenario:
I purchased my Gladiator Rubicon in May2020. I really wanted a manual transmission so I accepted a truck with a soft top even though I wanted a hard top, with the intentions of ordering a hard top. I ordered the hardtop within the same week I bought my Jeep. My reasons for buying the hardtop was to avoid my Jeep getting broken into. In July, they received a hardtop that was damaged so I did not accept it (who wants to pay over 2k for a damaged piece?) Around August 12th, my Jeep was broken into, my rear window sliced open. They only got pocket change and sunglasses. I reached out to Jeep a couple of times and the dealership multiple times because of my concern about not having the hardtop prior to it getting broken into expressing my concerns for it.
Due to the fact that my Jeep no longer had security, and duct tape would not hold, I reached out to the dealership to see if I could just take the damaged top because I needed something, especially with the Virginia weather raining every single day. They agreed to give it to me and they ordered me a rear window for the soft top at no cost (to offset the damage).
I put in a complaint with Jeep about the fact that I have had to compromise on so many things with a 50k vehicle and that for the first time in over a decade, I'm not happy with Jeeps service. My solution was, to keep the rear window for a soft-top that I am no longer using, and trade me the good hardtop that I actually ordered and was forced to wait for over 3 months for. Whatever course of action they were gonna take with the damaged top, they would continue to take, product deficiency report, demolish it, repair it, whatever.... The original action they would have taken. I was told that I am asking for unreasonable things by Jeep.
On one hand I was appreciative of the parts team at my dealership for doing what they needed to to get my Jeep secure, on the other hand I was disappointed with Jeep that I was forced to make that decision and take the offer. Is my request unreasonable after giving them over 50k for a vehicle that has rusted parts, loose steering, seams popping out the seats in 3 months, scratches in the paint from the dealership (they said they couldnt help me so I paid to have it fixed), and this hardtop issue???
Jeep said they would send some emails, but only because I was adamant about it. Because I was basically told I was being unreasonable and shouldn't have accepted the deal. Just looking for some feedback... Thanks
PS- I know some of the complaints are "Jeep Things" but I spent a lot of money. I'm willing to accept JEEP THINGS after owning the vehicle a couple years....
Here is the scenario:
I purchased my Gladiator Rubicon in May2020. I really wanted a manual transmission so I accepted a truck with a soft top even though I wanted a hard top, with the intentions of ordering a hard top. I ordered the hardtop within the same week I bought my Jeep. My reasons for buying the hardtop was to avoid my Jeep getting broken into. In July, they received a hardtop that was damaged so I did not accept it (who wants to pay over 2k for a damaged piece?) Around August 12th, my Jeep was broken into, my rear window sliced open. They only got pocket change and sunglasses. I reached out to Jeep a couple of times and the dealership multiple times because of my concern about not having the hardtop prior to it getting broken into expressing my concerns for it.
Due to the fact that my Jeep no longer had security, and duct tape would not hold, I reached out to the dealership to see if I could just take the damaged top because I needed something, especially with the Virginia weather raining every single day. They agreed to give it to me and they ordered me a rear window for the soft top at no cost (to offset the damage).
I put in a complaint with Jeep about the fact that I have had to compromise on so many things with a 50k vehicle and that for the first time in over a decade, I'm not happy with Jeeps service. My solution was, to keep the rear window for a soft-top that I am no longer using, and trade me the good hardtop that I actually ordered and was forced to wait for over 3 months for. Whatever course of action they were gonna take with the damaged top, they would continue to take, product deficiency report, demolish it, repair it, whatever.... The original action they would have taken. I was told that I am asking for unreasonable things by Jeep.
On one hand I was appreciative of the parts team at my dealership for doing what they needed to to get my Jeep secure, on the other hand I was disappointed with Jeep that I was forced to make that decision and take the offer. Is my request unreasonable after giving them over 50k for a vehicle that has rusted parts, loose steering, seams popping out the seats in 3 months, scratches in the paint from the dealership (they said they couldnt help me so I paid to have it fixed), and this hardtop issue???
Jeep said they would send some emails, but only because I was adamant about it. Because I was basically told I was being unreasonable and shouldn't have accepted the deal. Just looking for some feedback... Thanks
PS- I know some of the complaints are "Jeep Things" but I spent a lot of money. I'm willing to accept JEEP THINGS after owning the vehicle a couple years....
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. Thanks for the feedback. Lesson learned for next time.. they don't want you happy, they want your money.
