Are you familiar with how the flat rate repair system works? The techs get a flat rate for a given repair. Whether they slap a new part on in 15 minutes or whether they actually trouble shoot and hang on the phone with Jeep for 45 minutes, they get paid the exact same amount of money.
Good point. Maybe the Op in threatening lemon law action could make the point that replacing the entire front axle is cheaper for FCA than replacing the entire vehicle. ;-)
Yes I am aware of how flat rate works, I am a technician for Toyota and yes I have had to repair customer's cars under warranty with no pay for diag and it sucks. That is one of the major flaws with the industry is that manufactures want cars fixed right the first time but they screw Technicians on labor. That is why I tried to repair the truck myself after they replaced the rotors and I was still getting the noise. I even put my truck on a lift and tightened every ball joint and put new cotter pins in all the castle nuts and buffed the pads. Believe me I don't want to waste someone's time but we don't know why I am still getting this sound that sounds like pad walk and why my rear axle is still leaking.
I wish it was that simple, that was one of the first things I checked, thanks for your advice though.I had a problem with my front brake that turned out to be a loose caliper bolt. It was making a knocking sound till it finally fell out. The knocking comes from the entire caliper pivoting because the bolt is loose.
I strongly advise they check to make sure those bolts are tight. It happened to me a million miles from nowhere in the middle of the desert. Not a good situation.
The upshot to this is that it is a very easy fix. Just tighten the bolt to specs. You can see in this picture the gaping hole where the bolt should be. Also notice the gouge the mechanism put on the inside of the rim. Caused by the caliper swinging out and rubbing against it whenever the brakes were applied.
Oh crap. That dealership must be a total 5h1t show. Usually once they find out you are a tech at another dealer, you get VIP treatment.
They are letting me drive a little Cherokee, the front wheel drive 4 cylinder one. Also I bought my gladiator from the jeep dealer owned by the same guy who owns my Toyota dealership which I have been working with for 9 years. We are an "auto mall"
Trade it off for the 4 Runner, move on, and enjoy life.
Sounds like your problem may well be a dealer problem in the end. Had you gotten a problem truck but had a good shop, they'd have resolved it or tried harder.
I don’t know for this is the case with your rig but all manufactures build a lemon once in a while. My father in law had an Audi A8 for three years that was never right and I made the mistake of buying it. After a year of it being in the shop every moth to the tune of $1,000-2,500 I traded it in on a 2011 Grand Cherokee. One of the best cars I have owned very few issues.
