Never buying another CDJR product again (warranty cancellation fun).

[Flhryder]

They all suck! The stealerships are all crooks!

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[LouisvEarlleJT]

So you like, stuff the seats with illegal goods and then the dealer is your fence?

Trying to come up with a reason why someone would buy 10 new vehicles in 3 years, 4 of them the same vehicle, and that seems to be the most logical solution.

Then the fence took too much of a cut so you had an extended warranty on one of them as an insurance policy….yeah….its all coming together

 

[biodiesel]

@jwolfejt, I would hate to see your leave the brand (CDJR) due to a mishap. Yes, there's a lot of incompetence out there, but I wouldn't let it detour you from owning something you enjoy.

 

[Zachanadandy]

You literally change vehicles every 3 months, why buy an extended warranty in the 1st place?

 

[Hootbro]

I rarely buy an extended warranty anymore but the few times I had and eventually traded in for something else, I just took my paperwork to the finance guy and they helped me get my extended warranty refund without issue.

 

[WestwallNF104A]

I use to exclusively own Toyota. I've had 7 total. 3 Tundras, A taco, 2 seinnas, and a Rav4. The Seinna's were great, so was the RAV4. The Trucks on the other hand sucked some royal goat sack. Only one, my most recent, was outside warranty. The first two Tundra were practically new and aside from the ass mpg, they were alright as far as trucks go. I lost the first one to a manufacturer defect causing a wreck. Took me 15k, 3 lawyers and 7 months to get Toyota to pay out for my truck and the others involved in said accident. Upon my second Tundra, they denied warranty and recall work because of aftermarket Shocks and UCAs. on components completely unrelated. I had to sell at loss with no recourse on that truck. After that i bought high mileage (240k) 08' Tundra to offroad. figured no warranty , no BS. That's when I learned they absolutely suck when taken off of asphalt. even after going through everything to make that truck tip top shape. I was going through 2-3k in parts a month just to keep it running. I sold that after i moved to VA and bough a brand new 23' taco. It blew a CV on a switch back on a simple fire road. Toyota denied warranty on it. I fixed it myself. 4000 miles later it developed a knock. Toyota said it needed a new motor and denied warranty because there was dried mud in the engine bay. Airbox was clean tho. make that make sense. I had to pursue legal action AGAIN! more money and time later and Toyota was forced to buy back the taco from me. After that i have given my middle finger to Toyota ever since. They can eat my star spangled jock strap and choke on it. American made from here on out.



edit: Oh and almost forgot my aunt has a 23' highlander that we are about to lemon law. It has horrible braking power and shuddering. No matter how much my aunt or I argue, they just cut down the rotors and slap a bow on it. Its almost killed my wife and my Aunt, twice. Toyota seems to think because that hit it outta the park with the HiLux and corrolla that somehow its impossible for them to have any type of issue. Because of this they have adopted a "customer is always stupid and wrong" policy.


Sadly I can't even get 100% away from the brand because my Buddies all wheel one. Countless trips almost ruined from a snapped CV, bent tierod, overheating trans, etc. Hell the Cape Lookout trip I just posted. There's a silver GX there. literally almost everything under it is new, motor included. He did no offroading that weekend just parked up and beach camping. Rear LCA bolt fell out on his drive home and almost killed him. idk what it his but have no trust left for ol T anymore.

Ditto on the Siennas. Those are great, my daughters Camry has been OK too, but my friends who had Taco's have all had trouble

 

[jbehrn]

So over the past 3 years I have had atleast 10 new CDJR products - between a grand cherokee 4 gladiators, a few ram 2500s (most recent being a 24 power wagon). I did not know that one of the gladiators I traded in had a warranty on it (Mopar warranty) and i forgot to cancel it. Needless to say its been MONTHS - at one point - they ask for a odo disclosure, next they ask for a payoff - then after 2 months - they say "We need a hand written letter" - after i already provided a letter that was typed and signed/dated by me. "Oh you forgot to put the VIn on the hand written letter". I am really fed up Mopar/CDJR is the only brand that has ever put me through this. Needless to say i've given them about a 1/2 million dollars of business and they will NOT be getting another penny of business from me - I am selling the 23 JTR we have and the 24 Power Wagon. (Also yes these have been first party Stellantis FS/Chrysler capital (in the past) financed). We sold our wife's Prius - it had gap insuruance on it still (which we did not know about) and about a week later we see a check for that refund come back straigh to us. On my '23 4runner - it took them a week to give me my warranty money back. Needless to say - its not the products themselves that are driving me away but their customer service (especially after sales) is notoriously terrible.

So Mopar/Stellantis/CDJR (or whatever they are going to call themselves this week) - is holding hostage about $7k of my money over the past 100 days.

Moral of the story:

1) If you buy CDJR - never buy any extras (warranties etc)
2) Just buy something from a more reputable brand that actually wants your business and not sell you highly depreciated lot rot.

My next offroader will more than likely be a Toyota of some sort.


*EDIT* if someone has a contact at Jeep/CDJR/Mopar please let me know.

I recently traded in my 22 Gladiator with a couple of extended warranty items (manufacturer’s extended warranty and a dealer key warranty). I called the original dealership I bought the Jeep from, provided them proof of the trade in, and received the refunds in just over two weeks. I couldn’t be happier with the process. Did you happen to reach out to the original dealer?

 

[ShrimpHappens]

So Mopar/Stellantis/CDJR (or whatever they are going to call themselves this week) - is holding hostage about $7k of my money over the past 100 days.

You spent $7k on an extended warranty and forgot about it? Actually, I'd expect the refund amount to be prorated based on how long you owned the vehicle, so you spent more than $7k on an extended warranty and forgot about it?

 

[WestwallNF104A]

I recently traded in my 22 Gladiator with a couple of extended warranty items (manufacturer’s extended warranty and a dealer key warranty). I called the original dealership I bought the Jeep from, provided them proof of the trade in, and received the refunds in just over two weeks. I couldn’t be happier with the process. Did you happen to reach out to the original dealer?

I have noticed that the majority of issues are dealer related. My local dealer isn't a jeep specialist. They sell jeeps but don't know a thing about them.

 

[KX L]

Have no idea why someone who buys multiple vehicles every year would ever buy an extended warranty up front.

Here is how I did it for those of you thinking about a purchase and holding onto it for a very long time---which has proven to be, by far, the most economically intelligent way to purchase a new vehicle. The even smarter option is to buy it used and then hold onto it for a very long time.

Thanks to this forum I ordered and bought my 22 Gladiator Mojave from TriCity Jeep in NC at 5% under dealer invoice. My intent was that it would be the last personal vehicle I ever bought which is why I loaded it up.

That said, I sure as hell didn't buy an extended warranty for it. Instead I drove my Mojave 20K over 2 years. First to ensure I liked it as much as I thought I would. Second to ensure the dealership I used---while not in any way perfect, absolutely responded to issues I had with kindness and an intent to make me happy.

So this year while the original warranty is still in place I bought the MaxCare 8 yr 85 K MOPAR extended warranty from the dealership for $1995.

Buy with the intent to hold and wait until you know for sure before ever purchasing an extended warranty.

 

[biodiesel]

Here is how I did it for those of you thinking about a purchase and holding onto it for a very long time---which has proven to be, by far, the most economically intelligent way to purchase a new vehicle.

I wish I would have learned that when I was younger. I'm now in my late forties and plan to keep the vehicles that we do have, but it's been costly. We bought all three of our vehicles new for at least $10,000 off MSRP, but it all adds up.

2015 Ram 1500, Big Horn, EcoDiesel $38,000
2020 Ram 1500, Longhorn, EcoDiesel $52,000
2023 Jeep Gladiator, Rubicon, EcoDiesel $52,000

So this year while the original warranty is still in place I bought the MaxCare 8 yr 85 K MOPAR extended warranty from the dealership for $1995.

My dealer gives me a better warranty price if I combine it into the purchase price. I paid $1,700 for 7 years/100,000-miles MaxCare on the Jeep. I'm not exactly sure, but I think he said the warranty cost is higher on the diesel. Sadly, we'll probably have less than 50,000 miles on the Jeep at 7 years, so I doubt the warranty will be used much if any.

 

[KX L]

I wish I would have learned that when I was younger. I'm now in my late forties and plan to keep the vehicles that we do have, but it's been costly. We bought all three of our vehicles new for at least $10,000 off MSRP, but it all adds up.

2015 Ram 1500, Big Horn, EcoDiesel $38,000
2020 Ram 1500, Longhorn, EcoDiesel $52,000
2023 Jeep Gladiator, Rubicon, EcoDiesel $52,000



My dealer gives me a better warranty price if I combine it into the purchase price. I paid $1,700 for 7 years/100,000-miles MaxCare on the Jeep. I'm not exactly sure, but I think he said the warranty cost is higher on the diesel. Sadly, we'll probably have less than 50,000 miles on the Jeep at 7 years, so I doubt the warranty will be used much if any.

It's like when I was younger and still on active duty with kids not yet out on their own during my 30 years in the Marine Corps. Back then it was term life insurance---I kept betting I would die and they kept betting I wouldn't. It was worth the peace of mind. Which is how I think of the extended warranty.

But I can assure you as soon as the last kid was kicked to the curb so was the term life insurance. Figured the money was better spent adding to my estate savings. The wife and kids would survive on their own.

 

[BlackRuby23]

The dealer I bought from offers a free lifetime powertrain warranty.

 

[Hootbro]

The dealer I bought from offers a free lifetime powertrain warranty.

Most of those so called free dealer lifetime warranties have clauses that you must have every single scheduled service done with them or recipts showing you did it yourself with OEM parts bought from them.

There is usually an out for them when it comes time to pony up for the big ticket items.

 

[BlackRuby23]

Most of those so called free dealer lifetime warranties have clauses that you must have every single scheduled service done with them or recipts showing you did it yourself with OEM parts bought from them.

There is usually an out for them when it comes time to pony up for the big ticket items.

I read through it and didn't see that, but it wouldn't surprise me. If something sounds too good to be true (free lifetime powertrain), it probably is.

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