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JeepCares

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JeepCares
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Location
Auburn Hills, MI
Vehicle(s)
Jeep Family
Occupation
Customer Care
Ordered 4/27/19
D Status 5/13/19
Escalated 7/10/19
1st Expected Build Date 8/26/19
2nd Expected Build Date 9/9/2019

Days since order 121
Days till 2nd expected build date 136 (probably more B.S.)

White Rubi, saddle leather, bed liner, white top and fenders, premium audio, steel bumper, front camera, cold weather group, passive entry, remote start

Hey @JeepCares what the heck? How about you guys tell me what the issue is and let me edit my order. This is absolutely insane. By the time I get my jeep I could have had a kid.
Hi FL Handle Guy,
We are sorry to hear about your experience. Unfortunately, our team is given limited resources when it comes to the ordering process. We are able to give you a description of where your vehicle is at in the build process and an estimated build date if one is provided, but we are unable to see any possible delays in your build. It sounds as if you are already working with the team we would normally escalate to.
Alex
Jeep Social Care Specialist
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nortski3

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Andrew
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Iowa
Vehicle(s)
Jeep Gladiator Rubicon & BMW F800GS
White Rubi, MT, saddle leather, premium top, 8.4 stereo, bedliner, cold weather package, tow package.

Order 4/27
KZ status 7/30
121 days and counting. Dealer stated this AM expected to hit 2nd of week of September.

I'm over the wait and beyond sick of FCA. They pump out late availability colors already and haven't fulfilled the existing orders from April. I would have ordered the color I originally wanted if I knew this. Thanks @JeepCares. Their supply chain is a joke if they can't provide improved visibility for their consumers. The canned Jeep Cares statements are beyond infuriating. Dropping $50K on a car and providing minimal context to delays, delivery timelines is crazy. As consumers we wouldn't stand for this on a $5 item ordered online but yet for a $50K product we put up with it. Jeep and FCA as a whole dropped the ball on this launch in managing consumers expectations and communication.

The excitement is diminishing for this guy and am debating moving on to something different or not at all. Thanks Jeep and FCA.
 

B345T

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Albert
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Grimes, IA
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2020 Jeep Gladiator Rubicon, 2018 Edge Titanium, 2013 Dodge Dart Rallye, 2014 Ford Focus SE Hatchback
Occupation
IT
White Rubicon...Auto...Black leather all options besides bluetooth speaker, dual tops, smokers group and steel bumper.
Order 2019-08-06
D Status 2019-08-07
D1 Status 2019-08-26
 

tkshaw

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Chip
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Dayton, OH
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2004 Jeep Rubicon
White Rubicon...Auto...Black leather all options besides bluetooth speaker, dual tops, smokers group and steel bumper.
Order 2019-08-06
D Status 2019-08-07
D1 Status 2019-08-26
Order 30 Jul 19
D Status 6 Aug 19
D1 Status 26 Aug 19

White rubi color match top. All options except as above.
 

Soccermike

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Goleta, CA
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'20 JT GCMLE '19 JLU '08 JKU
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Electrical Engineer
LE Granite Crystal
Pre-order 4/03
Ordered 5/14 or last day to place LE order.
C Status 5/24
D1 Status 8/30
EST Ship Date 9/12 from Dealer
 

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kayakmike

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Mike
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Ramona, CA
Vehicle(s)
2020 Jeep Gladiator Granite Crystal Metallic Launch Edition
Build Thread
Link
Occupation
Rocket Scientist
LE Granite Crystal
Pre-order 4/03
Ordered 5/14 or last day to place LE order.
C Status 5/24
D1 Status 8/30
EST Ship Date 9/12 from Dealer
So, come hang out on the Granite Crystal LE thread where most of us have painfully been complaining about our slow builds for 5 months now. Now that they are finally being built we finally have hope! Tracking ~40 builds that are working through the plant last week and this week.
https://www.jeepgladiatorforum.com/forum/threads/first-granite-crystal-vin-post-here.15657
 

B345T

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Albert
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Grimes, IA
Vehicle(s)
2020 Jeep Gladiator Rubicon, 2018 Edge Titanium, 2013 Dodge Dart Rallye, 2014 Ford Focus SE Hatchback
Occupation
IT
Order 30 Jul 19
D Status 6 Aug 19
D1 Status 26 Aug 19

White rubi color match top. All options except as above.
So you being in Ohio will be driving off the lot before I get mine through all of the rail and truck puzzles...

Last of my vin LL143964 do you know yours yet?

Enjoy it.
 

KDR83

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Krystian
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Tampa, FL
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2020 Punk'n Gladiator Rubicon
May have one of the fastest orders here:

8/27 Ordered at 4:45pm
8/28 D1
8/30 F
9/3 KZ

I have a house closing in a couple weeks, can't pick it up until than so hopefully it slows down...
 

tkshaw

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Chip
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2004 Jeep Rubicon
So you being in Ohio will be driving off the lot before I get mine through all of the rail and truck puzzles...

Last of my vin LL143964 do you know yours yet?

Enjoy it.
WAS in OH...in Louisiana now, so will get to experience all of the rail/truck puzzles with the rest.

Mine is LL143746...not too far apart!
 

tkshaw

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Chip
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2004 Jeep Rubicon
May have one of the fastest orders here:

8/27 Ordered at 4:45pm
8/28 D1
8/30 F
9/3 KZ

I have a house closing in a couple weeks, can't pick it up until than so hopefully it slows down...
That’s awesome! What’d you order if you don’t mind me asking?
 

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KDR83

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Krystian
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Tampa, FL
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2020 Punk'n Gladiator Rubicon
That’s awesome! What’d you order if you don’t mind me asking?
Thanks, not sure why mine is moving so quick, it's definitely not a stripped down model:

Firecracker Red Rubicon - 8 Speed - Body Colored Roof - Body Colored Fenders - Tow Package - Leather - LED Lights - Proximity Key - 8.4 Alpine - Safety Group - Advanced Safety Group - Aux Switch - Bluetooth Speaker - Cold Weather
 

tkshaw

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Chip
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2004 Jeep Rubicon
Thanks, not sure why mine is moving so quick, it's definitely not a stripped down model:

Firecracker Red Rubicon - 8 Speed - Body Colored Roof - Body Colored Fenders - Tow Package - Leather - LED Lights - Proximity Key - 8.4 Alpine - Safety Group - Advanced Safety Group - Aux Switch - Bluetooth Speaker - Cold Weather
Well good luck! Hope you get yours soon!
 

bigbeerdrinker

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Glen Burnie, MD
Vehicle(s)
2011 JKU Sahara, 2014 Grand Cherokee Overland, 2020 Jeep Gladiator Rubicon
Ordered on 4/27
D Status = 5/13
D1 Status = 8/26

Dealer says it is scheduled to be built next week 9/9
The dealer also has a delivery date of 9/12 which I know isn't happening.

Seems like a lot folks on here have been given a build week of 9/9 so maybe that is encouraging.

Tired of waiting, but I am going to use it to my advantage when I go and pick it up.
 

KDR83

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Krystian
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Well good luck! Hope you get yours soon!
Holy crap...and it has officially arrived at the dealership.

8/27 Ordered at 4:45pm
8/28 D1
8/30 F
9/3 KZ
9/6 Delivered

10 days with a holiday must be a new record

Firecracker Red Rubicon - 8 Speed - Body Colored Roof - Body Colored Fenders - Tow Package - Leather - LED Lights - Proximity Key - 8.4 Alpine - Safety Group - Advanced Safety Group - Aux Switch - Bluetooth Speaker - Cold Weather
 

Skyler7381

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Skyler
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Washington
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2020 Jeep Gladiator Granite LE
Holy crap...and it has officially arrived at the dealership.

8/27 Ordered at 4:45pm
8/28 D1
8/30 F
9/3 KZ
9/6 Delivered

10 days with a holiday must be a new record

Firecracker Red Rubicon - 8 Speed - Body Colored Roof - Body Colored Fenders - Tow Package - Leather - LED Lights - Proximity Key - 8.4 Alpine - Safety Group - Advanced Safety Group - Aux Switch - Bluetooth Speaker - Cold Weather
Damn, I've been waiting since April :facepalm:
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