3TDJEEP
Well-Known Member
- Joined
- Apr 15, 2024
- Threads
- 6
- Messages
- 94
- Reaction score
- 174
- Location
- California
- Vehicle(s)
- 2023 Gladiator Rubicon Diesel (FarOut)
I think your dealer is full of shit. Less than 1% of the recalled vehicles actually have a faulty plug. Comparing the recall inspection to your actual breakdown is misleading. Also, what you experienced sounds more like a battery(s) issue or bus connector issue. I'd find a better dealer if you have more in the area.I received my letter last week, but had registered electronically as well. I called and made an appointment for mid-August, since I didn't have any issues. Well, that changed this Monday night when my 2024 completely shut down while I was driving it. Any screen or light on the dash was flashing, along with a bunch of error messages. I had a hard time starting it back up and shifting into gear and had a complete loss of power steering.
I managed to get it home and reached out to Stellantis Roadside. It was very easy to set up service, but the confirmation that my driver was coming from four hours away was ridiculous. So, gave it a shot and tried to start it, which it did, and made the trip to the dealer with zero power steering. The electronic 'temper tantrum' subsided on the way, so it was just a matter of driving a brick with mud tires without power steering.
After dropping it off the night before, I called in the morning and was assured an advisor would call with updates. The day was getting late, so I called to check in. I was asked who my advisor was, which I didn't know if he/she never called me, then told they all left for the day and I'd have to call in the morning. I found contact info for the manager and he did call first thing to apologize, but confirmed the dealer has about 900 pending appointments for this issue and they are out of loaners. So, I'm in a self-funded rental for now and waiting on Stellantis to call me back and hoping that the manager is able to work some magic, either on the loaner or the repair. This silliness is probably going to result in a long wait for a loose connection that took 10 minutes to address.
I did reach out to my salesman who has been supportive and helping where he can. I also asked him to let me know what it's worth on a trade if I lose my patience. I absolutely love this thing, but I could make due with another truck that won't aggravate me.
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