It seems like that, the social media teams have a tough job. the essentially have a direct conduit to get information, but lots of the teams that would provide that information don't. I've worked in one of those groups that had to work with the social media communications teams and they definitely try very hard to get answers. a lot of the times there are non-answers until there is one. IF this is something FCA is working on, they aren't going to give incremental updates, just an update if and when they get it done. Honestly, the best option is to just fire up the dealers and let them know that this is happening. I can understand the frustration, I'm frustrated too that this feature was listed as a standard option and isn't available on my top of the line Rubicon LE, but its not the @JeepCares team's fault people don't give them answers.
I think as unfortunate that it may be, @JeepCares should just say "I do not have that answer"...my experience getting my Gladiator was full of misstatements and inaccuracies and it was just frustrating. This forum had the most accuracy and it frustrated my dealership. I always contradicted what I was being told by the General Manager and in the end I almost walked away from the deal even with my JT sitting on the lot in front of me. The late release of colors was very frustrating, the lack of a trailer brake controller is very frustrating and so is the lack of the STFA...But that is what we all get for buying a brand new car months after it hits the lot...
Very true. “I don’t know but I will try to find out” is what I tell my folks to say instead of making up stuff. I think they’ve done pretty well all things considering. And you are 100% correct, the truck hasn’t even been out a year.
Not on my JT Rubicon LE....
Alex, Please inform FCA the answers is not sufficient, The model I have came with tires, it came with TPMS, and yet a $5.00 app is DENIED on my $1595 upgraded 8.4 display because it is doesn't have a Rubicon decal on the hood, that's is beyond Greedy
Hi Alex,
When did you order? Was your engine on when you were in the settings? Mine did exactly what you're describing but one of the members informed me that your engine shouldn't be on when you're in the settings. Mine worked perfectly fine once I did that.
I think that it probably is, but they are "fixing it" and they aren't going to give incremental status updates, thats how big companies just work. I have a friend who's FCA Minivan had its headunit bricked doing an OTA Update. I'm sure the are doing some testing to make sure stuff like that doesn't happen again as well!
