Star team trying defraud me! Need advice!!

[Ironman 67]

I I am extremely disappointed with Jeep manufacturer.
I was told by my dealer today they will not do no more diagnostic or any type of repair related to the major electrical problems.
They said I'd have to pick it up and go unhook a winch cable then bring it back so they can diagnose it.

I told them bluntly no you're trying to set me up saying that I touched a warranty defective issue so when I brought it back you can deny the warranty.

it's going to be almost 3 weeks!!
I told him plain and sample I am not picking the vehicle up I do not accept the repairs done because they was none done and I'm not going to fall for that because you know if I touch it and bring it back you're going to deny the warranty and you're setting me up you're trying to attempt to defraud me

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[BUZZHEAD]

Not surprised , sorry for your issue.
I would go to the dealer while someone was filming me disconnect the winch in front of them.

 

[Ironman 67]

Not surprised , sorry for your issue.
I would go to the dealer while someone was filming me disconnect the winch in front of them.

I'm not going to touch it because it's not my job to do warranty work!

They're trying to set me up so I'll touch it then I can deny the warranty!
they know what's wrong with it I know it's an expensive fix!
They want me to try to do something then take it back and deny the warranty!

What puzzles me is I've got two other Jeeps on and I've had Jeeps for a long time and if something's happened it has never been questioned and never had an issue with warranty work!

I don't know what the hell's going on over at jeep

 

[Badunit]

If it is an aftermarket winch and you (or someone other than the dealer) hooked up, what's the issue with you disconnecting it? They already know it is there so, if they were looking for a dubious excuse for warranty denial, they already have that.

I do not find it unusual for a dealer to request aftermarket electrical items be disconnected before they diagnose an electrical problem under warranty. Your add-on devices are not part of the vehicle under warranty. After warranty, when you are paying for the diagnosis and repair yourself, you can leave them all hooked up.

But if it is a factory winch or installed by the dealer and is part of the vehicle warranty, it is their problem and I would not touch it.

 

[sharpsicle]

So I’m going to be blunt with my opinion: I think you’re over reacting. Claiming STAR is defrauding you is not accurate based on what you’ve said. I sympathize with the situation, but let’s keep it realistic rather than blowing it out of proportion.

What the dealer is asking you to do is to remove electrical accessories that you installed in order to diagnose an electrical issue. That’s not out of the ordinary. Often times these added things get in the way of doing a proper diagnosis, and they aren’t allowed to mess with things added after the fact. So step one is to get them out of the way, and that is on the owner to do. If you refuse to do that, they won’t work on it. So the delay is of your making at that point.

Now, if they haven’t done a diagnosis yet, which you stated they refused to do, then how can you say they know the problem and are trying to defraud you? That doesn’t really add up. Have they expressed to you that they know the issue? If so, what is it? The winch may still be in the way of them doing anything. But by the sounds of it, they haven’t done any diagnosis. Please let us know if that’s different.

At the end of the day, you need to get the winch out of the equation. Just do that. If they attempt to deny a warranty claim after that, well that’s a completely different ball game then. But right now I think you’re just standing in your own way more than anyone is trying to “defraud” you. Work with your dealer, not against them. Or go to a different dealer. It’s all up to you.

 

[Ironman 67]

So I’m going to be blunt with my opinion: I think you’re over reacting. Claiming STAR is defrauding you is not accurate based on what you’ve said. I sympathize with the situation, but let’s keep it realistic rather than blowing it out of proportion.

What the dealer is asking you to do is to remove electrical accessories that you installed in order to diagnose an electrical issue. That’s not out of the ordinary. Often times these added things get in the way of doing a proper diagnosis, and they aren’t allowed to mess with things added after the fact. So step one is to get them out of the way, and that is on the owner to do. If you refuse to do that, they won’t work on it. So the delay is of your making at that point.

Now, if they haven’t done a diagnosis yet, which you stated they refused to do, then how can you say they know the problem and are trying to defraud you? That doesn’t really add up. Have they expressed to you that they know the issue? If so, what is it? The winch may still be in the way of them doing anything. But by the sounds of it, they haven’t done any diagnosis. Please let us know if that’s different.

At the end of the day, you need to get the winch out of the equation. Just do that. If they attempt to deny a warranty claim after that, well that’s a completely different ball game then. But right now I think you’re just standing in your own way more than anyone is trying to “defraud” you. Work with your dealer, not against them. Or go to a different dealer. It’s all up to you.

They've done the diagnosis they can't figure out what's wrong with is the problem in one sense but on the other hand they know exactly what's wrong with it!
They've touched it before so this is not the first time!

I'm not overreacting I'm telling you what they're telling me!
So I'll explain something almost 3 weeks they've been diagnosing it.
They talked about buyback once then they're saying they've got to replace a bunch of electrical components cuz it's going to be incredibly expensive so they got to get started to approve it so they can do that part!

So again they've touched that cable before!
It's pretty much the face value that they're trying to set me up where I take it home and if I do that I accept the repairs when I pick it up I take unhook the cable they go back and diagnose it because I already know what's wrong with it then boom the warranties denied!!

 

[ChrisNLA]

A few years back I took my JK to the dealership to get a recall performed on the front airbag harness (under the grille / bumper area). They saw I had a winch and the cables ran through one of the grille slots. Grille removal was required to perform the TSB. They said hey, we cannot/will not perform the TSB unless you disconnect the winch and move the cables out of the way.

So, I took a few minutes in the parking lot to disconnect and pull the cables out of the way, then they took the Jeep in back and did the TSB while I played on my phone and had a cold drink. They brought it back out, I reconnected the winch and left.

*Shrug*

 

[sharpsicle]

They've done the diagnosis they can't figure out what's wrong with is the problem in one sense but on the other hand they know exactly what's wrong with it!
They've touched it before so this is not the first time!

I'm not overreacting I'm telling you what they're telling me!
So I'll explain something almost 3 weeks they've been diagnosing it.
They talked about buyback once then they're saying they've got to replace a bunch of electrical components cuz it's going to be incredibly expensive so they got to get started to approve it so they can do that part!

So again they've touched that cable before!
It's pretty much the face value that they're trying to set me up where I take it home and if I do that I accept the repairs when I pick it up I take unhook the cable they go back and diagnose it because I already know what's wrong with it then boom the warranties denied!!

This makes zero sense. I get you're frustrated, but you're speaking very emotionally here and are contradicting yourself. Either they do or they don't know the problem. And I doubt very much that "what they're telling you" is that they're going to deny your warranty by doing what is requested. If removal of the winch cable is a requirement for doing any work, then remove it. It's not their responsibility, and they're not the bad guys for asking that.

If you feel the dealership is doing wrong by you, take the truck to a different one. I would suggest that you disconnect the winch before taking it to a second dealership as they'll probably ask for the same thing.

I feel for you, but this needs to be kept in perspective. The ask is not outlandish here. I don't understand why you won't disconnect it. The fact that they didn't ask you to disconnect it prior to this was them working with you, not setting you up. They're at the point where they can't extend that courtesy any more and are asking for your help in moving forward. If you are unwilling to help move the diagnosis and repair forward, that's on you.

We all know dealers can be douchebags, but I just don't see it here. If you think they're defrauding you or setting you up, then why would you want to keep it there anyway? If it were me, and that's how I felt, I'd want to get my truck as far away from them as possible. There's nothing to gain by keeping it there. But then again I see nothing in your situation that would raise a red flag, so I would go back to that being an over reaction.

So you've got two options:

1. Keep it there and disconnect the winch so they can keep working on it (a reasonable request).
2. Take the truck away from them and go somewhere else (who may also ask the winch be disconnected anyway).

 

[Ironman 67]

I want some of you to understand something here you say I own a large company and how would you feel like if I come to your place and you had to provide a lot of the work and detail and you pay me full price of stuff??

My company is number one for service period!
You don't make it hard for the customer you make it easy because they're paying you a lot of money!
Say a lot of people miss the point on this and this is what happens when service goes downhill all that nonsense

 

[sharpsicle]

I want some of you to understand something here you say I own a large company and how would you feel like if I come to your place and you had to provide a lot of the work and detail and you pay me full price of stuff??

My company is number one for service period!
You don't make it hard for the customer you make it easy because they're paying you a lot of money!
Say a lot of people miss the point on this and this is what happens when service goes downhill all that nonsense

Who's paying who for what? It's a warranty claim, right? No money should be exchanging hands here.

The dealership is doing work to try and pinpoint the problem are they not? Or are you in the shop doing the work for them? It doesn't matter how much you figure out on your own, they must test and verify faults independently and per Stellantis procedure to get warranty coverage. That's their job. They need to follow procedure to cover their asses too, that shouldn't upset you.

Isn't STAR involved? Your previous threads on this show you had no idea how these cases were created or handled, never even knew that dealerships would consult with Jeep to solve problems. The fact that your dealership elevated it for you shows they are in fact trying to help you.

Your previous threads also said a buyback was happening. Did you jump the gun on that too? You're a bit all over the place on this. I know you're anxious but you aren't doing yourself any favors either. You need to be calm, logical, and helpful in the process. It's not a perfect process I will grant you that, but it's still the process you need to participate in.

And also, if you don't work with the dealer or with Jeep on this, you will probably have a hard time claiming lemon law as you are not giving them the ability to rectify the situation, which they must be given the opportunity for. As soon as they can show that you refused to cooperate, you're in rough water.

You're making it hard for them to work with you. You've turned an anthill into a mountain. Disconnect the damn winch.

 

[BUZZHEAD]

Dude stop crying and go unhook the winch.
Then they can move forward.
All is good
One way or the other your going to the dealer ANYWAY.

 

[LouisvEarlleJT]

I want some of you to understand something here you say I own a large company and how would you feel like if I come to your place and you had to provide a lot of the work and detail and you pay me full price of stuff??

My company is number one for service period!
You don't make it hard for the customer you make it easy because they're paying you a lot of money!
Say a lot of people miss the point on this and this is what happens when service goes downhill all that nonsense

The dealership is required under warranty to work on your vehicle in its stock configuration. That doesn’t include unhooking your aftermarket components so that they can work on stock components. Just unhook the winch. You literally don’t have to take it back from them to do this.

You’re not doing any part of their job for them by doing this.

If you don’t have the mechanical acumen to disconnect the winch then take a friend with you who can.

 

[HooliganActual]

@Ironman 67

After reading this thread and your responses, I had to go back and reread the title of this thread:

Star team trying defraud me! Need advice!!

It seems as though every poster that has replied has offered advice, in fact, the same advice. Disconnect the winch so that the diagnosis and repair can move forward.

I’d ask you to think about it from a different perspective: What if they disconnect your winch as you feel they should and somehow damage the winch? Do you think it is fair for them to take on the responsibility and liability of performing work on something you’ve added aftermarket that is not a product that they have been trained to service, do not have the manuals or procedures to service? In reality, your insistence that they do such is actually “setting them up” for a lawsuit when they accidentally damage it.

In all honesty, I would not want them to touch a single thing on my Jeep that they weren’t authorized by me to touch(work on) or that didn’t fall under the scope of their knowledge to effectively perform service on. I mean, I would be as upset as you seem to be, if they disconnected my solar system and house battery for any reason and that resulted in any failure of the system.

Just disconnect the winch. Do it in front of them. Get it in writing from them that it must be removed. There are plenty of ways to protect yourself from them trying to trip you up.

 

[rharr]

This whole thread is a text book case that cars have gotten to complex for society.

All the legal wrangling and deflection of blame or lack of knowledge which causes deflection or un warrantied accusations based on limited understanding from both the owner side and the service side.

It's gonna be great when you can't even own a car and it becomes a subscription service...

 

[smlobx]

There’s a lot of missing information here..

Who installed the winch?
How much experience did they have before hand?
Pictures would be helpful…

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