Stuck in infinity loop, help!!!

[Lives The Dream]

Don't know if anyone else has had this issue?
On Mopar.com website garage page, there is a column for My JEEP drivels Mastercard, and below this it says I have reward points and dealer dollars. The problem is I don't own nor ever applied for a Jeep Mastercard.
Now for the insane infinity loop, calling the customer care number on the website, you get a frontline employee who has no idea about this issue, has no manager to escalate issue to (must be nice not to have a boss)and will only forward you to departments who have no idea what you are talking about, forward you to extensions that are dead zones (although they will eventually give you a satisfaction survey before they hang up)and you have to call back to listen to the automated menu over and over again, or in the case of one guy just stop talking to you and ignore you even though you can hear other voices in the background. One solution they have is to forward you to their MasterCard number which has the only menu option of providing your credit card number before you can go any farther (I don't have a credit card, so...). Been forwarded to Stellantis, who sends you back to jeep customer service, called dealer they only have this same number for me to call, also forwarded to extended warranty billing, some random mopar department, and a few other numbers.
I just want confirmation no one has opened a credit card in my name or has stolen my identity.
There is only basically the customer service number department at Jeep I have been told and they have no ability to escalate an issue to anyone above them. No one seems to be in charge of Mopar.com or checking if you have a Mastercard.

@JeepCares

This possibly the worst and/or tragically funny corporate answer to an issue I think I have ever experienced.

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[sharpsicle]

That's going to be something you get in contact with the card issuer for, not Jeep or MOPAR. They were right to forward you to MasterCard. I'd focus my efforts there on getting to someone. Perhaps making a call to their fraud division would get you better results.

 

[Killroy Was Here]

Don't know if anyone else has had this issue?
On Mopar.com website garage page, there is a column for My JEEP drivels Mastercard, and below this it says I have reward points and dealer dollars. The problem is I don't own nor ever applied for a Jeep Mastercard.
Now for the insane infinity loop, calling the customer care number on the website, you get a frontline employee who has no idea about this issue, has no manager to escalate issue to (must be nice not to have a boss)and will only forward you to departments who have no idea what you are talking about, forward you to extensions that are dead zones (although they will eventually give you a satisfaction survey before they hang up)and you have to call back to listen to the automated menu over and over again, or in the case of one guy just stop talking to you and ignore you even though you can hear other voices in the background. One solution they have is to forward you to their MasterCard number which has the only menu option of providing your credit card number before you can go any farther (I don't have a credit card, so...). Been forwarded to Stellantis, who sends you back to jeep customer service, called dealer they only have this same number for me to call, also forwarded to extended warranty billing, some random mopar department, and a few other numbers.
I just want confirmation no one has opened a credit card in my name or has stolen my identity.
There is only basically the customer service number department at Jeep I have been told and they have no ability to escalate an issue to anyone above them. No one seems to be in charge of Mopar.com or checking if you have a Mastercard.

@JeepCares

This possibly the worst and/or tragically funny corporate answer to an issue I think I have ever experienced.

If I were you & didn't already have their Mastercard, I wouldn't worry about it, or waste any time on it.
Those "Reward Points & Dealer Dollars" are most likely just a bait & switch tactic to get you to apply for the Jeep Mastercard.

 

[spanishmack]

I would go ahead and pull your free credit reports and see if the card shows up on one of them.

 

[chorky]

That's going to be something you get in contact with the card issuer for, not Jeep or MOPAR. They were right to forward you to MasterCard. I'd focus my efforts there on getting to someone. Perhaps making a call to their fraud division would get you better results.

true - however, if he does not have a card, he doesn't know who issues the card. usually those phone numbers are on the card themselves.

unless someone here has a card that can provide the number?

 

[sharpsicle]

true - however, if he does not have a card, he doesn't know who issues the card. usually those phone numbers are on the card themselves.

unless someone here has a card that can provide the number?

The information is always readily available. You don't need a card in your hand to get in touch with the issuer.

From https://www.mopar.com/jeep/en-us/savings/mastercard.html

 

[ScottBeach]

Pull your credit report. If no card exists. Just ignore it. I would guess its a sales play to get you to apply for a card to get the reward points

 

[Hootbro]

Weird, just checked my account and says I have a RAM DrivePlus Matercard.

I have credit monitoring and usually get a notice when new accounts are open and have not seen anything on this.

I think it is a web site mistake populating wrong accounts. I will double check my credit report to be sure though.

 

[Hootbro]

Yeah, got to be a webpage mistake. Just checked two different times again and one showed a Jeep MC with another amount and second time a MOPAR MC with a third different amount.

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