What did you do TO your Gladiator today? [ADMIN WARNING: NO POLITICS, NO GUN TALK]

[Tuggernuts]

And now we are back to the point I was trying to make.

For those that do not wish to "endure" the crappy service provided under the Jeep Wave program BUT still want to ensure their warranty is in good standing, just have someone else (or yourself) do it and document it well. There's a little thing called the Magnussen-Moss Act of 1975 (also known as the Lemon Law) which (in a nutshell) provides that manufacturers can't void your warranty because you did your own oil change.

https://knowhow.napaonline.com/the-...act-what-to-know-about-the-federal-lemon-law/

So back to my original PSA advice:
You don't have to let the Jeep Wave do the first 3 (or however many) oil changes on your vehicle. As long as you perform the recommended service at the recommended interval AND can prove it, then you are not required to take advantage of the Jeep Wave Service that you already paid for.

OK you win.

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[JeepTaco]

I fully realize that I didn't have to take it there. The truck is under warranty and until it is not I will try to do anything and everything to make a future claim easier on myself. Just because I took the calculated risk of using their program doesn't mean that I can't complain about the service or lack thereof that they provide.

Exactly my thoughts.

 

[geneinhouston]

Getting my @Bestop Sunrider installed within the next 2 hours!

 

[ShadowsPapa]

Nice. I have one more to go. Think im gonna get it done and check the lube techs work afterwards like I have been at every jeep wave oil change/tire rotation.

I have 2 tire rotations left as the dealer claimed to have done it (was shown on the work order) but it was never completed. It was comical looking at the service advisor and service managers faces when I told them it wasn't done. They asked me how do you know it wasn't done, our tech said it was done. I proceeded to show the soap (welders soap stick) marks on the inner portion of each tire that I placed prior to taking it in.... sure enough the soap marks matched each tires location indicating that rotation wasn't done.

Its insane that some shops try to get away with this kinda crap.

That's one thing we've never had any issues at all with - tire rotations. For matching spare tire and wheel, I simply tell them "5 tire rotation" and when I check, sure enough that spare has been swapped around.
REALLY easy to tell on the JT - the right rear tire's wheel will be dusty or dirty and I can tell the spare was dropped.
I've got yellow chalk ticks on a couple of them from when I did swapping of springs and such so I could put them on exactly as they came off so it's easy to tell.
A couple of times they even texted me a video of work being done and I could tell it was my truck.

today 50 degrees, tomorrow through Friday am 4-8” snow coming. Gonna be a plowing bonanza!

My wife had PT at 7:20 this morning, so although there was only an inch or two at that time, I dropped the plow and drove out just so I'd not pack it onto the warm pavement below.
It was slick at the intersections. I watched more than one person spin taking off, sliding around corners, or not coming to a stop totally straight.
4H auto let my rear tires spin a bit and I could feel it swing out just a bit before it gripped and took off otherwise, with all the weight on that thing, it was firmly planted.

When I came back the rear of the truck was so covered with snow - no backup camera and the rear sensors assumed I was backed up against a brick wall. You couldn't tell where things started and stopped on the back of that truck. It was like a snow sculpture.

The weight of the plow drops the truck just enough my wife can get in and out without too much trouble, but when the plow is down, I can tell she struggles more - when it's completely off and sitting another inch or so higher, she'll tell me about it.
Time will tell - plow will likely come off on Saturday - we'll see just how hard those new springs make it to take the plow off. If things aren't just right, you literally can't pull those pins out and Iv'e had to use jacks and a pry bar to get them released before these springs. Will be very interesting....

 

[JeepTaco]

Consider this a PSA for new Jeep owners that come to the forum and not a sleight on these posters:

If you don't like the Jeep Wave program, dealerships, lousy lube techs, then you don't have to use that service.

I'll be the first to admit that customer service in the US has gone to dust in lieu of the almighty dollar and I won't defend the dealerships here, but come on...if you hate/distrust/whatever them so much, then don't take advantage of the freebies that they gave you that are included in the price of your purchase. No one is making you go there for the oil change...

Right, nobody forced me to have the oil changes and tire rotations (included in the price of the vehicle) done at the dealer under the jeep wave program.

I was merely highlighting how I'll be getting the 3 oil changes and 3 tire rotations done (what I already paid for claiming to be "free") and once finished, ill continue to do the routine maintenance myself not using dealer services unless absolutely needing to.

On a other note...From what I see, the folks on jeep forums are the most involved in maintenance, repair, upgrades when compared to other newer vehicles and forums. The information shared on these forums is top notch and priceless.

Cheers.

 

[ShadowsPapa]

Amen and thank you for actually picking up what I was putting down...lol.



I personally don't trust the quality of work at the two dealerships I interact with but free is free IMHO. I have 3 Jeeps and have had the one dealership perform all of the Jeep Wave service...for free...and yes, they regularly put 41# of air in the tires and even forgot to inflate a spare that was rotated in and damaged enough lug nuts that I was "forced" to buy some better lug nuts from Gorilla and so on. But I check their work with the Service Advisor, as you should anytime someone performs a service for you on your car, lawn, house, etc., and I have them correct anything I'm unhappy with...FOR FREE!!!!

Okay...I'm done.

Thanks, brother

I've had very good luck with a couple of exceptions -
The closest dealership I won't trust for highly technical things like electrical work, or diagnosing TC and ABS.
They did over-fill the oil one time. They resolved it with a big apology (I can be man enough at times to accept an apology and not get pissy - no harm done) and they got it in IMMEDIATELY and did another complete service on it - oil and filter, etc. at no charge and no deduction from my remaining wave services.

As far as air in the tires - I see that everywhere. It's not a Jeep thing, nor a Jeep dealer thing.
I've had it at regular tire shops. More than once tire shops have sent me out with 40-41 psi in tires that should clearly have 34-36 in them. And that's more than one tire shop, too.
Years ago I asked a guy why they did that (this was decades ago) and he said it was to make sure the tire seated on the rim of the wheel and the pressure should be dropped later.
So has that method been passed forward by old-timers and no one has ever questioned it and no one bothers letting a bit back out? Dunno - but we can't blame Jeep when other shops that have zero connection to ANY dealership do the same thing.


Now we can't expect the average driver or consumer to check every single thing they hire done - be it auto work or plumbing. Most would be clueless and wouldn't recognize a problem if it was painted red or yellow. Seriously - that's forum talk, that's DIY Jeep forum members - that's not for 99% of consumers out there. You can't get them to even inflate tires properly or have simple things checked or changed. How in heck would they realize or recognize something as being wrong? Really, that's just not taking into consideration even average Jeep owners.
There's a bad bad assumption that "all Jeep people are like me and if they are here, they can do anything to their jeep". BS. I'd not want to see 'em do some things. Not everything can do everything, and even those who "can" too often don't do it well.
I get the trust but verify thing - but suggesting everyone knows what to check. Shit, we know most people don't recognize bad wiper blades, bad filters or bad hoses and belts! If they did, no dealership would come out and say "you have bad this and that and they need to be changed" and told ok, do it.

As to another comment - if you walk away, don't go back and make them make things right - you are part of the problem.
As a former employer, manager, etc. - when an employee has made a mistake, messed up, whatever, if you ignore it and just go oh, well, we just won't have them do that again.... what has anyone learned? That's one reason the system is how it is.
Call 'em on it. Point it out - make management see what's going on. Nicely, of course - that gets more attention if they are faced with losing a nice guy - they don't give a rip if they lose an irrational screamer.
IF there's a problem, make it a learning experience - or at least try to.
But walking away, not going back, whatever - that just perpetuates the problem.
You are the boss, you are the employer for that job. If you just let it happen or drive away, say nothing except to yourself "never again", then where's at least part of the problem?

 

[dajudge]

My neighbor, now 80, retired from Polk County, Iowa, where he drove the plow trucks in the winter and did other truck driving and equipment operating during the summer (cleaning ditches with their big specialized rig, for example). He liked a snowy winter as he could take the OT and turn around and have a week off in the summer. They were responsible for mounting the equipment and maintenance on it. If something broke or wore out, back to the shop and they usually fixed it themselves.

I grew up in Michigan, one of my friends dad worked for the township doing whatever during the summer but everyone who could drive a truck was on snowplow duty in the winter. They had a pool every year for the first person that hit a car that was parked in the street. He had a picture of the one year he won the pool. The car was parked in front of the sign that said "No Parking When Snow Removal Conditions Exist."

 

[Rockabillyroy]

then don't take advantage of the freebies that they gave you that are included in the price of your purchase. No one is making you go there for the oil change...

On a side note, I've been get email reminders that states

"don’t forget to use your prepaid vehicle service"

I still have all 3. It'd be nice if I could gift them so someone that doesn't change their own oil.

 

[ZoMojave]

BUT still want to ensure their warranty is in good standing.

There seems to be some misconceptions about the Jeep 3/36 warranty coverage.

Jeep will not turn down warranty service (if needed) just because the oil has been changed outside the dealership in his or her garage and the Jeep Wave freebies were unused.

Some may have been scared into this way of thinking but this is completely false.

 

[ShadowsPapa]

There seems to be some misconceptions about the Jeep 3/36 warranty coverage.

Jeep will not turn down warranty service (if needed) just because the oil has been changed outside the dealership in his or her garage and the Jeep Wave freebies were unused.

Some may have been scared into this way of thinking but this is completely false.

Just keep records and receipts. Just to be safe. Should not be needed but then there's a lot of "should not be" out in the world these days.

On my cars, I even write the date and miles down on the filter (easy to do when the filter is a metal can you can SEE it)

 

[JeepTaco]

Installed hothead headliners (again) and sound assassin strips.

Had to reorder just the rear top portion since the local Jeep dealer subcontracted a glass company that scratched the top after the rear glass was replaced (rear window leak repair).

Again.... 2 thumbs up for hothead headliners. Solid product and customer service.

 

[ZoMojave]

Just keep records and receipts. Just to be safe. Should not be needed but then there's a lot of "should not be" out in the world these days.

On my cars, I even write the date and miles down on the filter (easy to do when the filter is a metal can you can SEE it)

I created a Jeep journal that I record all maintenance with dates, mileages, part numbers and oil type that I used along with the purchase receipts. All aftermarket add-ons also included.

Of course, all other paperwork goes in including dealer service records and even the paperwork when I ordered the JT.

Yes, the downside is these maintenance records won't show up on a Carfax report. Worth it to me to get my hands dirty and know every nook and cranny of this truck! ?‍?

 

[ShadowsPapa]

Yes, the downside is these maintenance records won't show up on a Carfax report. Worth it to me to get my hands dirty and know every nook and cranny of this truck! ?‍?

LOL - carfox. Most stuff doesn't end up there anyway. There's no rule saying a shop has to participate. It's highly over-rated. Been down this road multiple times here before. Even a state's consumer agency pointed out how hit and miss it was.
Maintenance records aren't a given, in fact, not even body damage or body work is a given. As that group said - most independents don't report things. Many, but not all, dealers do.

I don't often sell privately anyway so don't give a rip what does or doesn't show up save for the false and misleading crap that ends up in those systems.

 

[geneinhouston]

okay i have to say, Stephen the tech for Bestek who installs @Bestop Sunriders in Texas, Oklahoma and beyond is freaking awesome. Seriously the nicest, coolest guy and top notch professional who made the paying for and installation process total worth it in my opinion. And of course, Bestop is awesome and after reading tons of amazing reviews and watching amazing reviews on YouTube, i knew i had to have one!
i am now the proud new owner of a Sunrider on my Jeep Gladiator!!!

 

[ZoMojave]

I don't often sell privately anyway so don't give a rip what does or doesn't show up save for the false and misleading crap that ends up in those systems.

Agreed. I never sell privately and always trade-in. Wanting to point that out to others reading as some dealers might use that to their advantage and possibly tweak the trade appraisal numbers. "Gee, your trade-in has no maintenance history-it will be harder for us to sell". Some can be real scumbags and will use anything in their favor.

I have a rock-solid relationship with my dealer, and they don't operate that way. Otherwise, I would have walked thirteen years ago with my first Dodge Challenger order/purchase.

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