sapientiam
Well-Known Member
- Thread starter
- #1
Hello everybody!
I'm new to the JT world. And did it start off bad. I purchased a new 2023 diesel gladiator, 22 miles on the odometer. Hard to pass up 18k below msrp. I looked all across the USA couldn't find the exact jeep I wanted, but I found one about 4 hrs away that was real close. So I drive down there, buy the jeep. I have them ceramic coat it, and set it up for delivery. A week later it gets delivered to me, so now its 3xx miles on it. And I smell a chemical, I describe it as cat urine smell. I think, oh maybe its just the ceramic coating chemicals they use. So I drive it for a couple hundred miles in 2 days, and still occasionally notice that horrible smell. I notice a bit of oil in my driveway, I assumed it was a delivery vehicle. Next day I notice a little more. I crawl under the jeep, entire bottom is covered in oil.
And so starts my saga. I'll keep it brief, the whole Jeep Wave well take care of you spiel, is nothing but that. A marketing thing, its no good at the time of any issue. So after I give up on talking to them, I drive the jeep to the local dealership, Chrysler of Lawrenceburg in KY. Cause hell at this point what's a couple more miles on it. Mind you im 1.5 hrs away from my home. Very nice, very helpful dealership. Put it up on the lift, see below. And tell me I have a transmission intercooler/heater leak. And the vehicle is unsafe to drive. They recommend me have it towed back to the selling dealership, Watermark chrysler in madisonville, KY. Because this should have been caught on presale inspection.
So I call jeep, they tell me it will cost me 1700 dollars to tow it. But the jeep wave might reimburse me for it. So I call watermark dealership. And they were and are absolutely horrible to deal with. Eventually the service manage calls me back, and tells me they already fixed that issue on the jeep. And was surprised the dealership I was at said they didn't want to fix it and to tow it back to them. So some sort of back and forth goes on between the two service managers. I start trying to get a rental car, because I stuck hours away from home with nothing to drive. I call the jeep wave people, they say sure we can cover 40 dollars a day for a rental car. Im like awesome, how do I get one. They say I have to pay up front, and how I get there is on me. The nearest place is some 15-20 miles away, I ask do you suggest I walk? and they just started repeating the same script over and over to me. Worthless. 4 hrs later, my local dealership is going to fix it and they do indeed have a rental car I can drive. Now when I first asked them, they said no. So im not sure what changed.
Talked to the selling dealership Manger at watermark Chrysler, and he told me in a few more words, 'tuff shit, you bought it, its yours to deal with'.
Jeep wave, next tier support, eventually got back to me, a couple days later. And extended my warranty to 60/120k, what's funny is the person I talked to recommended me to return the jeep and get a refund. Watermark told me, they would not accept the vehicle back.
A week later, and its fixed. Only time will tell how much damage occurred.
Now on to my first project of adding adaptive cruise control to it. I've read the one thread I could find, its possible, just not easy.
Also what is up with the 110 dollar Mopar oil filter?
I'm new to the JT world. And did it start off bad. I purchased a new 2023 diesel gladiator, 22 miles on the odometer. Hard to pass up 18k below msrp. I looked all across the USA couldn't find the exact jeep I wanted, but I found one about 4 hrs away that was real close. So I drive down there, buy the jeep. I have them ceramic coat it, and set it up for delivery. A week later it gets delivered to me, so now its 3xx miles on it. And I smell a chemical, I describe it as cat urine smell. I think, oh maybe its just the ceramic coating chemicals they use. So I drive it for a couple hundred miles in 2 days, and still occasionally notice that horrible smell. I notice a bit of oil in my driveway, I assumed it was a delivery vehicle. Next day I notice a little more. I crawl under the jeep, entire bottom is covered in oil.
And so starts my saga. I'll keep it brief, the whole Jeep Wave well take care of you spiel, is nothing but that. A marketing thing, its no good at the time of any issue. So after I give up on talking to them, I drive the jeep to the local dealership, Chrysler of Lawrenceburg in KY. Cause hell at this point what's a couple more miles on it. Mind you im 1.5 hrs away from my home. Very nice, very helpful dealership. Put it up on the lift, see below. And tell me I have a transmission intercooler/heater leak. And the vehicle is unsafe to drive. They recommend me have it towed back to the selling dealership, Watermark chrysler in madisonville, KY. Because this should have been caught on presale inspection.
So I call jeep, they tell me it will cost me 1700 dollars to tow it. But the jeep wave might reimburse me for it. So I call watermark dealership. And they were and are absolutely horrible to deal with. Eventually the service manage calls me back, and tells me they already fixed that issue on the jeep. And was surprised the dealership I was at said they didn't want to fix it and to tow it back to them. So some sort of back and forth goes on between the two service managers. I start trying to get a rental car, because I stuck hours away from home with nothing to drive. I call the jeep wave people, they say sure we can cover 40 dollars a day for a rental car. Im like awesome, how do I get one. They say I have to pay up front, and how I get there is on me. The nearest place is some 15-20 miles away, I ask do you suggest I walk? and they just started repeating the same script over and over to me. Worthless. 4 hrs later, my local dealership is going to fix it and they do indeed have a rental car I can drive. Now when I first asked them, they said no. So im not sure what changed.
Talked to the selling dealership Manger at watermark Chrysler, and he told me in a few more words, 'tuff shit, you bought it, its yours to deal with'.
Jeep wave, next tier support, eventually got back to me, a couple days later. And extended my warranty to 60/120k, what's funny is the person I talked to recommended me to return the jeep and get a refund. Watermark told me, they would not accept the vehicle back.
A week later, and its fixed. Only time will tell how much damage occurred.
Now on to my first project of adding adaptive cruise control to it. I've read the one thread I could find, its possible, just not easy.
Also what is up with the 110 dollar Mopar oil filter?
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