Cracked top on brand new 2024 Gladiator Nighthawk

[Ericshere03]

I just got back from the dealer. I actually received a top with the Sound Deadening on it. I am leaving a 5 star review for the dealership.

I’d be pissed if I bought a new jeep that was supposed to come with sound deadener and it was missing, I’d also be pissed my new top was cracked.

wonder how the dealer will deal with this

Sponsored

 

[WILDHOBO]

I just got back from the dealer. I actually received a top with the Sound Deadening on it. I am leaving a 5 star review for the dealership.

Outstanding.

 

[WILDHOBO]

I’d be pissed if I bought a new jeep that was supposed to come with sound deadener and it was missing, I’d also be pissed my new top was cracked.

wonder how the dealer will deal with this

The other jeep isn’t likely sold. They’ll get a new top under warranty, and either sell it without sound deadening, or install it from the parts department. It’s not like they stole some owners top.

 

[Ericshere03]

The other jeep isn’t likely sold. They’ll get a new top under warranty, and either sell it without sound deadening, or install it from the parts department. It’s not like they stole some owners top.

I betcha they’ll sell it as is, and replace (again) if the new owner complains …

 

[jac04]

I betcha they’ll sell it as is, and replace (again) if the new owner complains …

I agree with you 100%, but I bet someone else doesn't.

 

[Ericshere03]

I agree with you 100%, but I bet someone else doesn't.

Yea, attention to detail is a dying thing, especially in trade work

 

[p0lpot]

I just noticed that part of my trailer hitch is missing. The main part is there but not the receiver part. Weird.

 

[p0lpot]

 

[p0lpot]

 

[WILDHOBO]

I agree with you 100%, but I bet someone else doesn't.

You’re both pretty cynical. Do you expect that everyone is unethical?

 

[WILDHOBO]

I just noticed that part of my trailer hitch is missing. The main part is there but not the receiver part. Weird.

That’s normal, depending on what package your truck has. If you share your window sticker, I can look at it to confirm.

 

[Wheelin98TJ]

I betcha they’ll sell it as is, and replace (again) if the new owner complains …

Cause they probably want to go through this over and over and they don't want to spend Stellantis money on a top. Right.

 

[Ericshere03]

Cause they probably want to go through this over and over and they don't want to spend Stellantis money on a top. Right.

No, they already performed an unethical maneuver to please a customer … the right answer was to speed Stallantis money and order a new top and swap it when it comes in. It’s a cosmetic crack, no urgency.

 

[WILDHOBO]

No, they already performed an unethical maneuver to please a customer … the right answer was to speed Stallantis money and order a new top and swap it when it comes in. It’s a cosmetic crack, no urgency.

I’m done with this idiocy. You guys are why the internet sucks. So I’ll just tell you you’re flat out wrong.

1. It’s near a fastener. It’s structural, not cosmetic.

2. They did right by their customer, and did nothing unethical. You’re imagining that they will, but it’s all your cynical predictions.

 

[sharpsicle]

Dear lord. Apparently there’s no right answer from the dealer for some people. They just want to be upset.

Chill out and be happy the customer was taken care of. Isn’t that what it’s all about anyway?

Sponsored