Sorry, my bad. I thought you were attacking him.
What dealer is the JT at? (I'm in the Tampa area also) Have you considered having it towed to another dealer? I'm sure that @JeepCares would consider fostering that process if your current dealer is struggling to resolve your issue.2021 Jeep Gladiator Diesel. ESC, Limp Mode, and all sorts of electrical issues. 6 weeks at dealer still not fixed. Jeep won't buy back. at wits end with what to do.
Normally, @JeepCares will engage with dealership service dept and link them up with a factory tech subject matter expert.
True, and that's common customer service/care practice for many auto manufacturers. The question is whether or not they will send an SME to the dealer, or just get them in touch via phone and email? In my experience, not all dealers are created or staffed equally, and the info being relayed to the SME (if they aren't physically there) is all subject to the knowledge and experience of the tech that's taking the lead on the issue. At a certain point though, a second set of eyes can be helpful. This especially holds true when the amount of time out of service is extensive (customer appreciates a fresh look at the vehicle, some extra time is bought so SMEs can continue their quest for answers, etc.). Though I've never worked for Jeep, I previously worked for corporate GM handling and monitoring escalated issues related to service and sales across the US. More often than you would think, a second set of eyes proved valuable. Though it was not a "go to" per se, there were times when we had the vehicle towed to another dealer at the customer's request or at the recommendation of the area service manager (corporate GM) for that region. They knew which dealers were better at handling complex troubleshooting/diagnostics when another dealer had hit a wall. Just my $.02- not saying it's right or wrong.
modified or stock?
not a bad idea. its in Aiken, SC Jeep dealer. this dealer has been engaging, in fact the owner has been emailing me with updates. i'm waiting for a wiring harness as the next fix(new PCM under warranty(not cheap part) and new accelerator assembly). yes i've given them steering damper, vacuum pump, lift kit issues to look at however they follow their diagnostics and try to do it as methodically as they can. again i stress i have enjoyed the truck( all 1500 miles of it so far) and i'm a diesel guy with other diesels. i don't want money back but yeah it is frustrating that this appears to be an issue unrelated to mods so far and i'm hoping for more intercedence from JEEP to just get me back on the road again.
your input is appreciated and yes i should think any mod could have a knock on effect on other parts and wiring. however one weird thing is that the backup camera wasn't working at same time this issue happened. their feeling is its a wiring issue for sure as they're seeing draw shedding but its like finding a needle in a haystack. scan revealed low power on a few things but again i'm not an expert and relying on people that should be. they did back out the mods to see and they concluded they weren't seeing mods related issues. the next step is this wiring harness which is on back order now going on 3 weeks i'm guessing from covid but without any ETA or other info, which they just say its not in without other info to give, i just can wait.
Stock. Turns out there was a splitter in the brake line as my truck was towed behind a large RV. The cap split and I lost vacuum. Now I pay $400 for a new brake harness!
well at least it is figured out.
