Gorilla Glass Warranty Claim

[Mjolnir]

Are you saying.. go with HPG as an aftermarket option for someone switching from regular glass to GG ? I wonder if you have GG from the factory, could you take it to HPG for warranty/replacement and then be able to take advantage of HPGs better customer service from that point on ?

Yes to the first part. I originally was not so keen on this as I wasn't sure what FCA's guidelines were on the factory GG. Now that I know I would absolutely tell someone to forgo factory and go aftermarket solely based on CS.

As for having factory GG warrantied via HGP, I highly doubt that would be a thing.

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[ShadowsPapa]

Yes to the first part. I originally was not so keen on this as I wasn't sure what FCA's guidelines were on the factory GG. Now that I know I would absolutely tell someone to forgo factory and go aftermarket solely based on CS.

As for having factory GG warrantied via HGP, I highly doubt that would be a thing.

HGP is the aftermarket, correct?
But isn't corning the supplier of originals?
Do replacements/after-market come with the Jeep easter egg in lower right? Or just originalls?
My guy in Corning said it was them who "released product" - implying that Jeep was buying their glass while HGP is an after-market replacement supplier?????

 

[Gvsukids]

Do replacements/after-market come with the Jeep easter egg in lower right?

OEM Mopar glass does. Otherwise you can buy the sticker online.

 

[dcmdon]

The mopar 2 year warranty that you are all citing is for an aftermarket install or replacement of a GG windshield.

I've spent time looking and I can find nothing in any documentation that provides for a warranty for the original windshield against road hazards.

 

[Dennis K]

So let’s say it is $900US. That’s like 6 windshields for me in Canada, one clear view windshield per year. Will the outer layer of the GG withstand 6 years of sandblasting if it was to never catch a bad rock in that time?

The GG is the inside layer of glass. It won't have anything to do with sand blast protection...

 

[Dennis K]

Someone in another thread said they paid just over $900 (USD, I think)

Windshields on simple search are $300+/- for generic, $550+/- on OEM (with the little Easter Egg) and close to $900 on Gorilla Glass...

 

[joeym7]

After market is not a very good trade to me given they (appear) to crack just like any windshield (luck of the draw)...@ 900$ after market for GG I'll take 3 of the generic @ 300$ especially after seeing this BS spin-job by Mopar.

Yep, I ordered the GG with my Mojave to be delivered in January or so. At 200$ not a bad trade, at 900$ that is "insane" imo...

In reality, with the new truck I'll run full glass coverage for several years and if I get a crack replace it with WTH my insurance company tells me is covered. I doubt that will be GG (which cracks anyway - lol).

 

[rharr]

I had my doubt about the placement of the GG layer but straight from Corning's mouth "The new windshield option combines traditional soda-lime glass with a thin inner ply of chemically strengthened Corning® Gorilla® Glass for Automotive Exteriors."

https://www.corning.com/worldwide/e...s-for-wrangler-and-gladiator-windshields.html

 

[joeym7]

New GG shield installed today. I was so happy, but then the sunlight caught it in a certain way and I can see imperfections IN the glass. I thought it was something I could wipe off but no, it’s in between the layers. As soon as I pulled in the shade it disappeared. I guess I’ll see what it looks like tomorrow. So annoying. Looks like little clusters of bubbles and a line below them.

I would have them replace it (now) before they blame it on you! That has to be a defect,

I have GG coming on my new Mojave, but based on this thread I have to conclude it was a $195 "hoax" - lol.

 

[tampahoosier]

I only somewhat have. My GG is not factory but from HPG. A month into having mine there was a near perfect line crack on the driver side from the hood to the roof. It was perfectly in line with where my wiper stops coincidentally.

I contacted HPG and they sent out a replacement immediately.

Having an OEM GG warranty is great, but I am more than happy with how HPG handled my issue.

When you say HPG, do you mean the HGP (Hyperformance glass)? I’m not being a smart ass on acronyms. I didn’t know what HPG was so when I googled I saw the hyperformance and I’m guess that’s what you meant. Just curious!

 

[Mjolnir]

When you say HPG, do you mean the HGP (Hyperformance glass)? I’m not being a smart ass on acronyms. I didn’t know what HPG was so when I googled I saw the hyperformance and I’m guess that’s what you meant. Just curious!

I did, I mix up the acronym so much that I might as well put both in my posts LOL

 

[ajstx09]

Anyone know of the warranty cover one replacement? I already had my gg replaced by the dealer for a chip. Just got another last night that’s bigger than the last. Can I take it for a warranty claim or did I already use my warrany? Not sure how it works with the windshield warranty.

 

[KX L]

Anyone know of the warranty cover one replacement? I already had my gg replaced by the dealer for a chip. Just got another last night that’s bigger than the last. Can I take it for a warranty claim or did I already use my warrany? Not sure how it works with the windshield warranty.

I would think every install restarts the warranty period on that item.

 

[joeym7]

Great question by ajs'

 

[ajstx09]

Anyone know of the warranty cover one replacement? I already had my gg replaced by the dealer for a chip. Just got another last night that’s bigger than the last. Can I take it for a warranty claim or did I already use my warrany? Not sure how it works with the windshield warranty.

FYI the Warranty only covers a one time replacement, verified with 3 dealers.

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