ALL Steering gear orders (NOT) cancelled !!!

[Jeeperjamie]

WRONG. It's not a judge that handles these - it's the state AG.
In Iowa it's SO simple. The criteria is spelled out and it's amazing how easy it is to get the lemon law thing going. If I go in I believe it's 3 times and still no fix, or if they have the truck over xx days, it's lemon law - end of story. The days don't even have to be consecutive.

Where's the 2% come from? Pulling a number out of the air. That's where.

You says yours is fine - I suggest you compare first. Too many people have seen a night and day difference - even many who didn't think it was all that bad to begin with.
I didn't think mine was bad, not really, wander - yes, can't drive one handed and try to eat your ice cream cone..........
Then my wife complained about it. I took it to the dealer, the tech drove my truck, and checked some things out and an hour later came to me saying it had a problem. I let them decide, I just asked them to look and tell me if my wife was right or if I was right. I didn't even say "my truck has a steering problem - fix it"
Now I can actually take my eyes off the road for 2 seconds, stay between the lines a lot more easily, no more wander at all, and it drives just like my Chevy did.
There's no such thing as this "it's a Jeep thing" or "it's a solid axle thing" - both are bull shit.
My truck handles as well as anything else I've driven (the exception is I won't compare it to the modern Grand Cherokee as those have quick ratio RACK AND PINION steering)

If this was a solid axle thing - then every WJ on the road would be wandering around and steer like crap. They don't - they steer as well as any car, better than some - and the WJ is a solid axle SUV. Mine is as easy to drive as any car - and it's got over 127,000 miles on it.
So don't go pulling this solid axle bull or "it's a Jeep thing" as I've driven a number of solid axle Jeeps. Maybe if you go back to the CJ era............. but not in recent years.
There is zero reason for a solid axle vehicle to not steer like any other on a paved surface, it's that easy. I've done alignments since I was a teen, hundreds of vehicles of all sorts - meaning I've test driven hundreds of vehicles and know about steering geometry.

Not trying to argue about it, I have compared as stated and I'm just going by what I was told by people who may or may not know but who I respect at the dealership as far as the 2% comment, if that's not accurate it's still a small enough number that FCA hasn't put it at the top of their list of things to prioritize. As far as lemon law goes, you would be hard pressed to get a buy back if there is a fix for the issue and its in the works of being done. Like you stated, if you have taken it in 3 times and the issue hasn't been fixed then you would could get a buy back, if they had already replaced the steering box and it hadn't fixed your issue. The OP had asked if a buy back was possible, he hasn't even had the TSB done yet, that's why I was saying a Buy back at this stage would likely not happen.

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[DocMike]

dude....Kilngons make brakes. Vulcans make the best off road tires.

Aliens.
I have proof.
I have 3 NOS (new old stock) Eagle front hub assemblies still in the original boxes. The box is clearly marked Romulus - so Romulans made those hubs.
I had no idea we were in any trade agreements with the Romulans.
Klingons, I might believe.
But I'd prefer dealing with the Vulcans.

 

[DocMike]

My dealer said they wanted to evaluate my TSB. Make sure it was not another issue that did not need the parts. They came back and said TSB.

 

[MrZappo]

UPDATE:

My steering box has arrived !!! 3 days after I called my dealer and asked him to contact the local area rep and then I called Jeep Cares and used the words "Lemon Law" ...

I also got a call from a nice woman who stated clearly "I am now taking over of your case !!!" She sounded "different" from the folks I had talked to in the past and seemed genuinely concerned about my satisfaction and well being ...

Hmmmm ...

This is the first interaction that I had where I could tell (just felt better) that the person had some authority and inclination to solve my problem and was not just reading from a flow chart screen ... Id have to guess that she was in a "retention" department.

She was also surprised that the part had materialized. She then said that she would be calling my dealer to make sure everything was handled to my satisfaction .. She apologized for the sloppy handling of the situation thus far and promised to "see to it" that the rest of the ordeal was much better ...

So, she basically said everything that I wanted to hear ... Ya know a little trite but as long as she follows through who am I to judge ...

Very corporate indeed. Let the front line flow chart readers handle the slightly agitated people and when they cross over into actual (gonna cost us money) territory and (we know we have some exposure) territory, let them talk to tier 2 ...

Well, I get my new box next Wednesday and if it is the correct part number Ill be a happy man ...

Actually I would have never been bothered at all had FCA given realistic dates from the beginning ...

 

[DocMike]

@JeepCares Just called me that my dealer has signed for my steering box today. They should be setting up an appointment to get this fixed. I was told that things were expedited with FCA an order of the parts was pushed out. Now to see if my dealer calls.

 

[Ravenron]

UPDATE:

My steering box has arrived !!! 3 days after I called my dealer and asked him to contact the local area rep and then I called Jeep Cares and used the words "Lemon Law" ...

I also got a call from a nice woman who stated clearly "I am now taking over of your case !!!" She sounded "different" from the folks I had talked to in the past and seemed genuinely concerned about my satisfaction and well being ...

Hmmmm ...

This is the first interaction that I had where I could tell (just felt better) that the person had some authority and inclination to solve my problem and was not just reading from a flow chart screen ... Id have to guess that she was in a "retention" department.

She was also surprised that the part had materialized. She then said that she would be calling my dealer to make sure everything was handled to my satisfaction .. She apologized for the sloppy handling of the situation thus far and promised to "see to it" that the rest of the ordeal was much better ...

So, she basically said everything that I wanted to hear ... Ya know a little trite but as long as she follows through who am I to judge ...

Very corporate indeed. Let the front line flow chart readers handle the slightly agitated people and when they cross over into actual (gonna cost us money) territory and (we know we have some exposure) territory, let them talk to tier 2 ...

Well, I get my new box next Wednesday and if it is the correct part number Ill be a happy man ...

Actually I would have never been bothered at all had FCA given realistic dates from the beginning ...

Good for you Tom! Glad to hear things are moving...

 

[Moonshineheadache]

I got mine replaced in 2 weeks back in September with no issues and FCA even sent me a thank you and gift card to Applebees. I guess I thought they were doing this for everybody.

 

[DocMike]

@JeepCares Just got a call from Perkins. 11/30 I go in at 7am for the repair.
I have to say that using them was the way to go. They escalated everything and saved me a crap ton of time.

 

[MrZappo]

I got mine replaced in 2 weeks back in September with no issues and FCA even sent me a thank you and gift card to Applebees. I guess I thought they were doing this for everybody.

Well now I'm back to square one ... I got no such gift card !!! Oh the humanity !!!

 

[DocMike]

Not sure you want Applebees. I would consider that a threat...
Good gesture though..

Well now I'm back to square one ... I got no such gift card !!! Oh the humanity !!!

 

[GladGator]

Hey guys - first post here but have been lurking for a while. I will start by saying I just had my steering box replaced and it definitely made a world of difference. I truly hope that everyone who needs to get theirs fixed gets it and gets it fast! That being said I have a theory as to why they changed their process.

I brought my jeep in on October 21st to verify the problem and the parts were ordered. The parts were delivered less than 4 weeks later on November 16th. Now I'm not sure how Jeep is distributing these but that turn around time seems a lot shorter than some others are seeing. It seems that some have said they ordered their parts before mine and are still waiting. It could be that every dealer only gets one per week, but I have another possible option...

My theory is that, as some have mentioned in this thread (and others), they received the wrong steering box. They had the one from the JL installed instead of the JT. While it doesn't seem to happen in a ton of cases, I can imagine this is an annoyance for the dealer, and for jeep to have to keep shipping parts all over the country several times. It delays the new box on the JT and there's someone out there with a JL that needs that steering box. On top of that, now the dealer has to uninstall the incorrect part and put another one on - huge waste of time. So my theory is that Jeep is going to "streamline" orders by VIN to stop dealerships from ordering the incorrect parts. My guess is that some of you that have been waiting a while just to have your order canceled was for good reason - they probably ordered the incorrect JL part and now they have to wait for the correct JT part to come in.

One of the first things I did was make sure they installed the correct part on my jeep (they did) and then took it for a drive. Unfortunately I had to turn right back around because my dealership never centered the wheel, so while I could finally drive without any wander, the steering wheel wasn't close to straight. Luckily they were able to get me right back in and fix that too.

Again, just a (longshot) theory, I could be totally wrong...but if I am right, I doubt that any service department is going to admit that they ordered the wrong part and didn't catch it for weeks, so now you have to wait several weeks longer.

 

[DocMike]

I'd support this theory. My service rep said something similar. The box came in for mine and I was told the bolts arrive next week.

Hey guys - first post here but have been lurking for a while. I will start by saying I just had my steering box replaced and it definitely made a world of difference. I truly hope that everyone who needs to get theirs fixed gets it and gets it fast! That being said I have a theory as to why they changed their process.

I brought my jeep in on October 21st to verify the problem and the parts were ordered. The parts were delivered less than 4 weeks later on November 16th. Now I'm not sure how Jeep is distributing these but that turn around time seems a lot shorter than some others are seeing. It seems that some have said they ordered their parts before mine and are still waiting. It could be that every dealer only gets one per week, but I have another possible option...

My theory is that, as some have mentioned in this thread (and others), they received the wrong steering box. They had the one from the JL installed instead of the JT. While it doesn't seem to happen in a ton of cases, I can imagine this is an annoyance for the dealer, and for jeep to have to keep shipping parts all over the country several times. It delays the new box on the JT and there's someone out there with a JL that needs that steering box. On top of that, now the dealer has to uninstall the incorrect part and put another one on - huge waste of time. So my theory is that Jeep is going to "streamline" orders by VIN to stop dealerships from ordering the incorrect parts. My guess is that some of you that have been waiting a while just to have your order canceled was for good reason - they probably ordered the incorrect JL part and now they have to wait for the correct JT part to come in.

One of the first things I did was make sure they installed the correct part on my jeep (they did) and then took it for a drive. Unfortunately I had to turn right back around because my dealership never centered the wheel, so while I could finally drive without any wander, the steering wheel wasn't close to straight. Luckily they were able to get me right back in and fix that too.

Again, just a (longshot) theory, I could be totally wrong...but if I am right, I doubt that any service department is going to admit that they ordered the wrong part and didn't catch it for weeks, so now you have to wait several weeks longer.

 

[MrZappo]

Hey guys - first post here but have been lurking for a while. I will start by saying I just had my steering box replaced and it definitely made a world of difference. I truly hope that everyone who needs to get theirs fixed gets it and gets it fast! That being said I have a theory as to why they changed their process.

I brought my jeep in on October 21st to verify the problem and the parts were ordered. The parts were delivered less than 4 weeks later on November 16th. Now I'm not sure how Jeep is distributing these but that turn around time seems a lot shorter than some others are seeing. It seems that some have said they ordered their parts before mine and are still waiting. It could be that every dealer only gets one per week, but I have another possible option...

My theory is that, as some have mentioned in this thread (and others), they received the wrong steering box. They had the one from the JL installed instead of the JT. While it doesn't seem to happen in a ton of cases, I can imagine this is an annoyance for the dealer, and for jeep to have to keep shipping parts all over the country several times. It delays the new box on the JT and there's someone out there with a JL that needs that steering box. On top of that, now the dealer has to uninstall the incorrect part and put another one on - huge waste of time. So my theory is that Jeep is going to "streamline" orders by VIN to stop dealerships from ordering the incorrect parts. My guess is that some of you that have been waiting a while just to have your order canceled was for good reason - they probably ordered the incorrect JL part and now they have to wait for the correct JT part to come in.

One of the first things I did was make sure they installed the correct part on my jeep (they did) and then took it for a drive. Unfortunately I had to turn right back around because my dealership never centered the wheel, so while I could finally drive without any wander, the steering wheel wasn't close to straight. Luckily they were able to get me right back in and fix that too.

Again, just a (longshot) theory, I could be totally wrong...but if I am right, I doubt that any service department is going to admit that they ordered the wrong part and didn't catch it for weeks, so now you have to wait several weeks longer.

Well this is exactly what happened in my case ... The service writer ordered the wrong part, the parts guy didn't question it, the mechanic blindly installed it without checking and above all else, FCA sent an expensive part across the country with no cross reference or verification that it was the right part for the right vehicle ...

With a dealer network like FCA has I would have expected tight ordering protocols based on documentation with a cross check ... Sending expensive parts thousands of miles cant be cheap ... I would not trust these dealers to be correct often ... Maybe I am cynical ...

But, they sold me the truck, they have the records. It would have been easy to detect a mis-order if the systems and protocols were in place to do so ... Obviously there is no verification on any level whatsoever ...

Maybe they are doing that now which would be good ...

What's the point of a VIN if its not tied to a master parts list among other things ... ???

 

[PyrPatriot]

If it becomes a recall, being out of warranty won’t matter: it will be fixed for no charge.

If not, then any costs for the TSB outside of warranty will be on your dime. In that event, @Ravenron ‘s advice is solid: make sure your dealer records the complaint and get some confirmation in writing.

Right, and I have a TSB demand on file, the dealer said they were waiting on one more part and the next day I learned about this cancellation. So they have it documented, and I've requested an email showing it.

 

[ShadowsPapa]

Well this is exactly what happened in my case ... The service writer ordered the wrong part, the parts guy didn't question it, the mechanic blindly installed it without checking and above all else, FCA sent an expensive part across the country with no cross reference or verification that it was the right part for the right vehicle ...

With a dealer network like FCA has I would have expected tight ordering protocols based on documentation with a cross check ... Sending expensive parts thousands of miles cant be cheap ... I would not trust these dealers to be correct often ... Maybe I am cynical ...

But, they sold me the truck, they have the records. It would have been easy to detect a mis-order if the systems and protocols were in place to do so ... Obviously there is no verification on any level whatsoever ...

Maybe they are doing that now which would be good ...

What's the point of a VIN if its not tied to a master parts list among other things ... ???

I seriously believe the TSB isn't connected to VIN so they look at that chart to determine what to order (the chart right in the TSB) and end up on the wrong line.
If this was connected to VIN (gee, didn't someone say that is one of the things going to happen?) then there'd be no mistake. But at this point, or up TO this point, it's been customer comes in, complains, the TSB shows a chart of what parts are needed, they look at that and order - the wrong parts.
Could it be you've hit on one reason for the changes happening and that they may be trying to connect this to VIN now to aleviate some of what you mention?

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