CarPlay Stopped Working-Tried Everything

[A 2]

Have you tried a different phone to isolate the issue?

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[heretic]

My next guess…

 

[adambowsky]

Have you tried a different phone to isolate the issue?

YEs, tried my wife's and then her sister's. No luck

 

[ShadowsPapa]

Your Jeep is broken.

 

[Figmo]

Can you play music without CarPlay? Either via Bluetooth or cable?

If yes, try turning bluetooth off on your phone and plug in cable. If you can no longer play music, it's a cable/port problem.

If no, it's a Jeep or iPhone problem. My money would be on the Jeep but you can always try a friend's or relative's vehicle and see if CarPlay will work for you. If still no - it's the phone.

 

[adambowsky]

Can you play music without CarPlay? Either via Bluetooth or cable?

If yes, try turning bluetooth off on your phone and plug in cable. If you can no longer play music, it's a cable/port problem.

If no, it's a Jeep or iPhone problem. My money would be on the Jeep but you can always try a friend's or relative's vehicle and see if CarPlay will work for you. If still no - it's the phone.

Thanks. I'll try that and LYK

 

[adambowsky]

Can you play music without CarPlay? Either via Bluetooth or cable?

If yes, try turning bluetooth off on your phone and plug in cable. If you can no longer play music, it's a cable/port problem.

If no, it's a Jeep or iPhone problem. My money would be on the Jeep but you can always try a friend's or relative's vehicle and see if CarPlay will work for you. If still no - it's the phone.

It's a Jeep problem. Turned off Bluetooth, and I was able to play music from the iPhone.

 

[Mister Lamb]

My CarPlay wasn't working in my new truck until I updated my phone to the latest OS

 

[adambowsky]

My CarPlay wasn't working in my new truck until I updated my phone to the latest OS

All 3 phones tried are on the latest iOS

 

[CPTRVB]

I had to reboot the head unit (hard reset) a few times and have never had the problem again.

 

[adambowsky]

I had to reboot the head unit (hard reset) a few times and have never had the problem again.

I have pulled fuse 97 twice, and disconnected negative terminal twice. No luck

 

[CPTRVB]

I have pulled fuse 97 twice, and disconnected negative terminal twice. No luck

I don’t recall exactly how I did it but it involved holding down buttons and cycling the ignition switch. I never touched the fuse block. Maybe search hard reset / reboot Uconnect (8.4). Best of luck.

 

[Figmo]

It's a Jeep problem. Turned off Bluetooth, and I was able to play music from the iPhone.

When you disconnected the battery - did you wait half hour or so? It takes quite a bit of time for voltage to drain from all the capacitors in the system.

Other things to try before throwing in the towel and taking it to the dealer:

Soft reset: Press and hold the volume and tune buttons for about 20 seconds.

UConnect reset: Press and hold the mute and enter buttons until the screen goes black

Engineering reset: Press and hold the temp up and down buttons. WARNING: can take hours to reinitialize

 

[MikeNH]

If you go to General and then CarPlay on your phone, do you see the Jeep listed? It will probably say UConnect. I'd delete this if you have not tried already and delete the phone from vehicle memory. Re-pair the phone and see if you get a prompt to switch to CarPlay once plugged in. I have a 2024 so my screen is different but on the device manager screen do you have an icon for CarPlay next to your phone name?

 

[adambowsky]

When you disconnected the battery - did you wait half hour or so? It takes quite a bit of time for voltage to drain from all the capacitors in the system.

Other things to try before throwing in the towel and taking it to the dealer:

Soft reset: Press and hold the volume and tune buttons for about 20 seconds.

UConnect reset: Press and hold the mute and enter buttons until the screen goes black

Engineering reset: Press and hold the temp up and down buttons. WARNING: can take hours to reinitialize

There are 2 up temp buttons and 2 down temp buttons. Which ones to press and hold?

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