Factory Service Manual

[NellyTooTall]

Any luck? I am stuck trying to find a service manual… no where to purchase or download. What a pain.

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[MoxiesDad]

Any luck? I am stuck trying to find a service manual… no where to purchase or download. What a pain.

techauthority.com still has 2020 Gladiator SUSB as out of stock. I'll be checking regularly and will put in my order when available.

 

[NellyTooTall]

Tech authority removed the product…ugh what now!?

 

[Rob_R]

I sent a note to Tech Authority asking when the Gladiator service manuals would be available again. Here is the response I received....

Thank you for contacting Mopar TechAuthority regarding the availability of the 2020-2023 Jeep Gladiator Service Information USB.

Mopar TechAuthority has moved to a digital subscription format insuring quality information is available to customers, providing the best resource for recent, up to date information for all your vehicle needs via Service Library. Whether searching by your VIN, or vehicle year/make/model, you will have easy access to quick information and diagrams and more. Live chat is also available to aid you with any questions. Go to https://stellantisiop.com to purchase a TechAuthority subscription to use Service Library. Subscriptions are available for purchase for 3-day use and 1-month as repairs or reference is required to meet your needs.

However, if you wish to purchase a physical service manual, 3rd party companies like Auto Zone might have a physical manual in inventory. The trend for all automotive knowledge across the industry is moving to a digital format.

Please let us know if you have any other questions, or if we can be of further assistance.

I found it interesting that Tech Authority recommended checking for a USB copy with Auto Zone. Auto Zone owns All Data. I responded to the above email that this decision will be disappointing to a lot of Jeep and Dodge owners.

 

[ShadowsPapa]

I sent a note to Tech Authority asking when the Gladiator service manuals would be available again. Here is the response I received....

Thank you for contacting Mopar TechAuthority regarding the availability of the 2020-2023 Jeep Gladiator Service Information USB.

Mopar TechAuthority has moved to a digital subscription format insuring quality information is available to customers, providing the best resource for recent, up to date information for all your vehicle needs via Service Library. Whether searching by your VIN, or vehicle year/make/model, you will have easy access to quick information and diagrams and more. Live chat is also available to aid you with any questions. Go to https://stellantisiop.com to purchase a TechAuthority subscription to use Service Library. Subscriptions are available for purchase for 3-day use and 1-month as repairs or reference is required to meet your needs.

However, if you wish to purchase a physical service manual, 3rd party companies like Auto Zone might have a physical manual in inventory. The trend for all automotive knowledge across the industry is moving to a digital format.

Please let us know if you have any other questions, or if we can be of further assistance.

I found it interesting that Tech Authority recommended checking for a USB copy with Auto Zone. Auto Zone owns All Data. I responded to the above email that this decision will be disappointing to a lot of Jeep and Dodge owners.

But it's necessary. Things change constantly, methods change, even specs change constantly. A book format would be out of date after a month for some things. And people going by "it's in the book" may be doing it wrong next month because as Jeep learns, they change specs and methods.
It was bad decades ago - alignment specs changed, for example, but no one kept up and even Mitchell and others were giving the WRONG alignment specs for 40 years because they went by the first book - no supplements.
A USB copy would be out of date.
This makes total sense - from the point of view of something like me who wants current info, not old stuff that may be incorrect.
You'd expect what you have to be correct for months or years to come - but it won't be.
Digital, online, is the best way.

 

[Lost1wing]

It may be the best way, at this moment in time, but when they turn off the switch for us peons at least I'll have something with the USB. It's not the best way if you are on a tight budget. You may see some changes from time to time but I don't see it as a big issue to be out of date. $29 for 3 days isn't a big deal to me and apparently not to others. Sorry to hear that they are going subscription based manuals.

 

[PlayfulBird]

It may be the best way, at this moment in time, but when they turn off the switch for us peons at least I'll have something with the USB. It's not the best way if you are on a tight budget. You may see some changes from time to time but I don't see it as a big issue to be out of date. $29 for 3 days isn't a big deal to me and apparently not to others. Sorry to hear that they are going subscription based manuals.

Out of curiosity, can one download or print content from the site during those 3 days?

 

[Lost1wing]

Out of curiosity, can one download or print content from the site during those 3 days?

I believe you can. I can print from the USB version, but I really could use better printer software.

 

[Hootbro]

Out of curiosity, can one download or print content from the site during those 3 days?

The few times I had a 3 day subscription, I just printed the instruction sets to a PDF file and save them that way to my Google Drive.

You can save to PDF quite alot of stuff but it takes a bit of time if you do it right as you need to manually index and name each PDF file. Biggest drawback of this is you will loose any hyperlinking within those PDF pages to other instruction sets.

The whole instruction set is too voluminous to do by oneself but you can prioritize what you realistically think you will need and just download and print to PDF those instruction sets and have a basic primer for most needs. If you get in the weeds for something else, still cheaper to get back on with another 3 day subscription and get that info as required.

 

[Badunit]

They didn't go to a subscription model to keep everyone up to date with small changes. They did it for the money and only for the money. They wanted to a continuous revenue stream vs the one-time purchase, same as every other company that has moved to a subscription model.

Shops can afford subscriptions because they have customers paying for it all in the end and they use the manuals every day. The typical do-it-yourselfer cannot afford it. We are perfectly fine with a $120 USB (since Techauthority quit doing printed manual) for a manual that is available to us when we need it, for the life of the vehicle. We cannot afford $1800/yr for years on end for that same access nor can we afford to buy a $37 3-day subscription each time we need to look at the manual.

 

[ecidiego]

They didn't go to a subscription model to keep everyone up to date with small changes. They did it for the money and only for the money. They wanted to a continuous revenue stream vs the one-time purchase, same as every other company that has moved to a subscription model.

Shops can afford subscriptions because they have customers paying for it all in the end and they use the manuals every day. The typical do-it-yourselfer cannot afford it. We are perfectly fine with a $120 USB (since Techauthority quit doing printed manual) for a manual that is available to us when we need it, for the life of the vehicle. We cannot afford $1800/yr for years on end for that same access nor can we afford to buy a $37 3-day subscription each time we need to look at the manual.

100%

 

[Rob_R]

They didn't go to a subscription model to keep everyone up to date with small changes. They did it for the money and only for the money. They wanted to a continuous revenue stream vs the one-time purchase, same as every other company that has moved to a subscription model.

Shops can afford subscriptions because they have customers paying for it all in the end and they use the manuals every day. The typical do-it-yourselfer cannot afford it. We are perfectly fine with a $120 USB (since Techauthority quit doing printed manual) for a manual that is available to us when we need it, for the life of the vehicle. We cannot afford $1800/yr for years on end for that same access nor can we afford to buy a $37 3-day subscription each time we need to look at the manual.

And I will pile on with my 100%. Ford still makes digital service manuals available to John Q Public in the form of CDs. I don't know what GM currently provides in the way of service manuals.

 

[NellyTooTall]

I was hoping there would be an alternative strategy to getting this manual by now… very frustrating

 

[PlayfulBird]

alternative

hint hint nudge nudge, very creative
But feel you, have not found anything...

 

[NellyTooTall]

I tried eBay but the seller never sent the usb, and I was paying around 350…

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