Gladiator is Highest Ranked in JD Power Initial Quality for 2021 Midsize Pickups

[spectre6000]

https://www.jdpower.com/sites/default/files/file/2021-08/2021066 U.S. IQS.pdf

See p. 7

Midsize Pickup
Highest Ranked: Jeep Gladiator
Ford Ranger
Chevrolet Colorado

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[balucipher]

Can confirm, my 8/16/21 built truck seems very well put together

 

[arneb04]

Well, nice to see Mitsubishi getting some recognition. I’m not sure what previous years reports looked like but my wife drives a 2015 Mitsubishi Outlander Sport which is listed as a top small suv in the report, first vehicle we ever bought new, and she has 91k on it now and it has literally never been to the shop aside from two recall issues. One of the best vehicles I’ve ever owned. Right before covid my father-in-law bought one after seeing how good of luck we’ve had. He also has had zero problems. So I do believe JD power knows a thing or two and have a lot of confidence in this report now. I sure like the Gladiator so far.

 

[ShadowsPapa]

That's a bunch of hooey - look at all of the constant complaints here in the forum and on FB. These things must be real piles of doggy doo! HVAC sucks, they catch fire, they fall apart towing, engines fail and miss. I can't see how JD Power can show their faces.

?

 

[flyil]

Knock on wood I'm good, except for the factory which installed the wrong dash panel on my High Altitude. So the panel above the passenger glove box has gray stitching instead of the caramel color. Working with dealer on fix.

I also experienced a weird electronic error where for about 200 miles it mistakenly accused me of not putting the gas cap on. Resolved on its own.

 

[ShadowsPapa]

Knock on wood I'm good, except for the factory which installed the wrong dash panel on my High Altitude. So the panel above the passenger glove box has gray stitching instead of the caramel color. Working with dealer on fix.

I also experienced a weird electronic error where for about 200 miles it mistakenly accused me of not putting the gas cap on. Resolved on its own.

I've heard of that gas cap thing - I got distracted by a gas pump that was acting stupid and doing weird things and buttons not working and so on, filled me truck moved the nozzle to my fuel cans and then finished with them and was so mad at that ill-maintained pump - I forgot the gas cap for a couple of blocks, then realized I couldn't remember putting it back on.
No errors, no lights, no messages. It didn't care.

 

[UM_Ftown]

Ram separates itself from Dodge to help it’s quality rankings, Dodge in second place now anyways.

 

[flyil]

Ram separates itself from Dodge to help it’s quality rankings, Dodge in second place now anyways.

Interesting that FCA brands were at both the front and the rear. What's left of Chrysler in dead last. Though the Chrysler I had before my Jeep ran like a top into old age.

 

[Challenger85]

That's a bunch of hooey - look at all of the constant complaints here in the forum and on FB. These things must be real piles of doggy doo! HVAC sucks, they catch fire, they fall apart towing, engines fail and miss. I can't see how JD Power can show their faces.

?

Lol definitely. I learned awhile ago that you’ll find issues everywhere you go. Ford fans say Jeeps are crap, Dodge fans say Fords are crap. Forums are designed for people to complain, I wouldn’t doubt any manufacturer on that list has a forum with complaints. Some misconstrue that you’re more likely to complain online than say nice things. No manufacturer is perfect and all cars have issues but for the most part they’re pretty well made these days. I read the concerns and took my chances, I read the same concerns about my Challenger.

 

[ShadowsPapa]

Lol definitely. I learned awhile ago that you’ll find issues everywhere you go. Ford fans say Jeeps are crap, Dodge fans say Fords are crap. Forums are designed for people to complain, I wouldn’t doubt any manufacturer on that list has a forum with complaints. Some misconstrue that you’re more likely to complain online than say nice things. No manufacturer is perfect and all cars have issues but for the most part they’re pretty well made these days. I read the concerns and took my chances, I read the same concerns about my Challenger.

Exactly.

 

[Yossarian]

Initial Quality, great. I wonder how the Gladiator ranks in quality for the long term, say 2-5 years?

 

[Kevin_D]

Initial Quality, great. I wonder how the Gladiator ranks in quality for the long term, say 2-5 years?

Guess we'll find out.

Mine's still great at 23,000+ miles (except the radio, which has had issues from the start.)

Kevin

 

[ShadowsPapa]

Guess we'll find out.

Mine's still great at 23,000+ miles (except the radio, which has had issues from the start.)

Kevin

That report PDF shows that infotainment is a common complaint across all companies, or words to that effect. Seems like nothing is reliable in that area.

 

[DJPodratz]

Can confirm, my 8/16/21 built truck seems very well put together

Nice! Good to know; mine is in shipping ... 2-3 more weeks!

 

[spectre6000]

New car forums are magnets for complaints, and make things seem pretty dire across the board. Classic car forums, by comparison, are much more focused on modifications and usage.

To tie it into the "Gladiator" theme, Seneca the Younger (Roman philosopher who noodled a fair bit on the nature of anger and happiness) posited that anger arises from unmet expectations. If you buy a new car, your expectation is that it's "perfect". A flaw in any of the tens, if not hundreds of thousands of components and sub-component parts creeps into the manufacturing process, that expectation goes unmet, and the natural response is anger. In this era, we exercise that anger by tickling keyboards in hopes of receiving validation from other like minded people. If you get a series of survey questions, and you've noticed an issue, even if it didn't bother you enough to open a laptop (or whatever device), you're likely to mention it. It's no mistake that the most complex parts get the most complains. The number of passive and active components on the PCBs in the average infotainment centers is far greater than that of all the mechanical components in the entire rest of the vehicle. Add to that the precision with which they must be manufactured, AND the hundreds of thousands of lines of code that must be flawlessly created and executed... THEN you're counting on often technologically inept users to be able to work these complex machines... There will be issues. Some are meaningful and real, others aren't. All of it is magnified out of proportion in places like this. Nature of the beast. Set your expectations according to the realities of the situation, and you'll likely be a happy camper.

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