I am 0 for 2 trying to install skid plates

[AJ-MJ]

I ordered the "Rancho" front skid plate from Amazon. It came with the silver (too small) U-bolt. I called the Rancho Customer Support. I was told they do not have a fix. SO, WHATS UP
"MATT @RanchoShocks? I was also told if you don't use the lock washer you can get the nuts started and bend the U-bolt a little and then add the lock nuts and tighten it up. I responded to the customer service representative that a unresolved problem that is more than a year old "stinks." I RETURNED IT. I then ordered and installed a Rough County front differential skid plate. The Rough County skid plate is $75 cheaper and much better. The shape is better and instead of a U-Bolt it has a 1/4" steel hoop the that goes over the pinion. Anyone that wants can compare the two skid plates and determine which is the best value.

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[RanchoShocks]

Did you reach out to me by chance? Because everyone who has, has been taken care of
Matt

I ordered the "Rancho" front skid plate from Amazon. It came with the silver (too small) U-bolt. I called the Rancho Customer Support. I was told they do not have a fix. SO, WHATS UP
"MATT @RanchoShocks? I was also told if you don't use the lock washer you can get the nuts started and bend the U-bolt a little and then add the lock nuts and tighten it up. I responded to the customer service representative that a unresolved problem that is more than a year old "stinks." I RETURNED IT. I then ordered and installed a Rough County front differential skid plate. The Rough County skid plate is $75 cheaper and much better. The shape is better and instead of a U-Bolt it has a 1/4" steel hoop the that goes over the pinion. Anyone that wants can compare the two skid plates and determine which is the best value.

 

[AJ-MJ]

"Did you reach out to me by chance? Because everyone who has, has been taken care of
Matt"


IT IS OBVIOUS THAT I DID NOT CONTACT YOU/MATT. I SHOULD NOT HAVE TO CALL A "SPECIAL" PERSON TO GET REASONABLE CUSTOMER SERVICE. I JUST CALLED THE CUSTOMER SERVICE 800 PHONE NUMBER.... THE BOTTOM LINE OF THAT CONVERSATION WAS DISCRIBED IN MY PREVIOUS POST WAS "TUFF STUFF". IF EVERYONE THAT WORKS IN CUSTOMER SERVICE IS NOT AWARE, KNOWLEDGABLE AND RESOLVING THIS PARTICULAR ISSUE THEN THE COMPANY/RANCHO STINKS! THE BOTTOM LINE IS: ONLY CORRECT FITTING U-BOLTS SHOULD BE SHIPPED AT THIS TIME. PERIOD !

 

[RanchoShocks]

We have had about a dozen or less issues that I am aware of. Way more non-issues than issues. That being said there will be a longer u-bolt included when we make our next run.
The info they provided works most of the time, as I have installed this on JT's myself and the hints worked.
You would not have to call a special person, I am just a guy who has helped those in this thread.
You found this thread, and I could have helped you.
Sorry you had an issue, wish I could have helped, like I have to others in this thread.

"Did you reach out to me by chance? Because everyone who has, has been taken care of
Matt"


IT IS OBVIOUS THAT I DID NOT CONTACT YOU/MATT. I SHOULD NOT HAVE TO CALL A "SPECIAL" PERSON TO GET REASONABLE CUSTOMER SERVICE. I JUST CALLED THE CUSTOMER SERVICE 800 PHONE NUMBER.... THE BOTTOM LINE OF THAT CONVERSATION WAS DISCRIBED IN MY PREVIOUS POST WAS "TUFF STUFF". IF EVERYONE THAT WORKS IN CUSTOMER SERVICE IS NOT AWARE, KNOWLEDGABLE AND RESOLVING THIS PARTICULAR ISSUE THEN THE COMPANY/RANCHO STINKS! THE BOTTOM LINE IS: ONLY CORRECT FITTING U-BOLTS SHOULD BE SHIPPED AT THIS TIME. PERIOD !

 

[jorbasaurus]

"Did you reach out to me by chance? Because everyone who has, has been taken care of
Matt"


IT IS OBVIOUS THAT I DID NOT CONTACT YOU/MATT. I SHOULD NOT HAVE TO CALL A "SPECIAL" PERSON TO GET REASONABLE CUSTOMER SERVICE. I JUST CALLED THE CUSTOMER SERVICE 800 PHONE NUMBER.... THE BOTTOM LINE OF THAT CONVERSATION WAS DISCRIBED IN MY PREVIOUS POST WAS "TUFF STUFF". IF EVERYONE THAT WORKS IN CUSTOMER SERVICE IS NOT AWARE, KNOWLEDGABLE AND RESOLVING THIS PARTICULAR ISSUE THEN THE COMPANY/RANCHO STINKS! THE BOTTOM LINE IS: ONLY CORRECT FITTING U-BOLTS SHOULD BE SHIPPED AT THIS TIME. PERIOD !

wow.. just wow. So glad I’m moving back to a client facing role

 

[RanchoShocks]

I have been at this for over a decade and I find myself taking long walks often LOL.
The internet can be a weird/hard place to communicate. And in real life I am a big ol snarky teddy bear, but do my best to help/assist as best I can. Forums/social media are often the first place we hear about an issue, and that is where I pop in and learn and get to help (most of the time) fix the problem and get that info back to my team.
In the end people are passionate and I will do my best to be open and honest. What I really like is when I am at an event and I get to meet the folks behind the posts. That is cool.

Matt

CRUSH that forward-facing role!!!

wow.. just wow. So glad I’m moving back to a client facing role

 

[jorbasaurus]

I have been at this for over a decade and I find myself taking long walks often LOL.
The internet can be a weird/hard place to communicate. And in real life I am a big ol snarky teddy bear, but do my best to help/assist as best I can. Forums/social media are often the first place we hear about an issue, and that is where I pop in and learn and get to help (most of the time) fix the problem and get that info back to my team.
In the end people are passionate and I will do my best to be open and honest. What I really like is when I am at an event and I get to meet the folks behind the posts. That is cool.

Matt

CRUSH that forward-facing role!!!

Great attitude and well said, sir! Hope to see you at an event some time. Thanks again for the u bolt!

 

[HomesteadRubi]

@RanchoShocks I wish I would have seen this post yesterday (I’m on the Wrangler forum), maybe you could have helped resolve my issue. I bolted up the front glide plate and was about to install the u-bolt and found it to be way to short. Contacted Rancho tech support and they said they had no fix and to return it (returned yesterday). I think the problem with mine was the radius of the glide plate that fits around the back of the differential… only 2 tiny points of contact next to the little skid notch not allowing the skid plate to be pushed up. I’m sure I could have made it fit by grinding down the radius but didn’t want to ruin the powder coating. Do you know if there are differences in the radius cut in the front glide plate? I really like it and would get another if I knew it would fit better.

 

[Rockabillyroy]

@RanchoShocks I wish I would have seen this post yesterday (I’m on the Wrangler forum), maybe you could have helped resolve my issue. I bolted up the front glide plate and was about to install the u-bolt and found it to be way to short. Contacted Rancho tech support and they said they had no fix and to return it (returned yesterday). I think the problem with mine was the radius of the glide plate that fits around the back of the differential… only 2 tiny points of contact next to the little skid notch not allowing the skid plate to be pushed up. I’m sure I could have made it fit by grinding down the radius but didn’t want to ruin the powder coating. Do you know if there are differences in the radius cut in the front glide plate? I really like it and would get another if I knew it would fit better.

Post #19 looks like it has the same fitment.

 

[HomesteadRubi]

Post #19 looks like it has the same fitment.

Yup. Looks just like the one I had.

 

[RanchoShocks]

Sharing this with my guys for 2 things:
Let Tech know
Fitment
Maybe Monday on an answer

@RanchoShocks I wish I would have seen this post yesterday (I’m on the Wrangler forum), maybe you could have helped resolve my issue. I bolted up the front glide plate and was about to install the u-bolt and found it to be way to short. Contacted Rancho tech support and they said they had no fix and to return it (returned yesterday). I think the problem with mine was the radius of the glide plate that fits around the back of the differential… only 2 tiny points of contact next to the little skid notch not allowing the skid plate to be pushed up. I’m sure I could have made it fit by grinding down the radius but didn’t want to ruin the powder coating. Do you know if there are differences in the radius cut in the front glide plate? I really like it and would get another if I knew it would fit better.

 

[HomesteadRubi]

Sharing this with my guys for 2 things:
Let Tech know
Fitment
Maybe Monday on an answer

Cool ! Thanks. Just received my rear glide plate today and not sure if I should return that since I don’t have a matching front. Here’s a couple more pics to share with Tech.

 

[RanchoShocks]

What is the part number on that rear by chance?
Front is good too.

Cool ! Thanks. Just received my rear glide plate today and not sure if I should return that since I don’t have a matching front. Here’s a couple more pics to share with Tech.

 

[Mtpisgah]

The issue is the silver bolt vs the bronze bolt. My wife has the bronze bolt on her JL and it fit no problem. Silver bolts came with the skid for my JT and a buddies JL and are too short. How can we go about getting the bronze bolts? Maybe they are zinc coated, not sure.

 

[Blue Ridge]

Contact Matt above. He got me one the same week I complained contacted him about it.

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