Jeep is holding my truck on the shipping lot for no reason

[chasebank]

That sucks and I'd be pissed too.

If the dealer tells you something, as a customer, it's entirely reasonable for you to treat that as fact and react appropriately. If people have reasonable advise on how to interpret that info differently, or find other information from different sources, to yield more clarity... that could be useful. But you only know what you know.

All things being equal, multiple rounds of shipping delays after a year of waiting and no explanation from dealer... that's arguably unacceptable customer service.

If the dealer won't at least guarantee pricing, I'd exhaust all options to escalate above them.

But then, all you can do is take a breather, step back, and weigh the pros/cons of cancelling.

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[Mr._Bill]

Sorry, it is in KZ Status. Was KZP prior to that. Been at the lot since 12/22 and is marked as "shippable"

I understand your upset with Stellantis. A lot has happened to delay your truck. There is nothing you can do about it, and continued efforts will likely work against you.

The people that are now responsible for your truck are on a new clock. They received it after 5pm on the Friday before Christmas. Regardless of what you may get told, their 'we need to care' timer didn't start until after New Years.

These companies are paid to transport the vehicles. If it is actually 'just sitting' at the shipping lot, there is likely a legitimate reason.

Just to make it interesting, you could ask for them to provide pictures to show the truck is there and hasn't been damaged or stolen.

 

[ZoMojave]

I am not in the "I'd be pissed too" group because I would have been past that by this point and cancelled the order long ago. It would've been time to find one somewhere else, reordered or moved on to something else.

As someone else described, the OP is already tainted by the whole situation.

 

[katsrdking]

Talked to a friend who sells Jeeps. The main problem is getting trucks to deliver to dealerships. He has vehicles in KC (200 miles away) and they have sat there for 30+ days waiting on transportation. They tell the buyers they are welcome to go pick the vehicles up if they want, but most will wait it out.

 

[Stan H]

The issue here is, there were delays because of the clutch recall, and then the UAW strike... but when the plants got back up and running, Jeep did not prioritize the oldest orders. They screwed over the people who had waited the longest.

I'm not going to attach all the emails and screenshots of the 5-6 missed estimated build dates, or the estimated arrival dates for some guy who just doesn't believe me.

My dealer has been trying to reason with factory reps.
I received a message from @JeepCares informing me they have requested my case manager call me with more info. Believe me, she's NOT going to call me. I've been on the phone with Jeep Cares probably 30 times in the past year trying to get some answers.


And now that my truck is finally built, Jeep is shipping out all the 2024 6MT Wranglers that were ordered as recently as last month.

Don't blame that on a shipping shortage. LOL.... the issue is there is a failure on Jeep's part for anyone to solve this problem in a reasonable manner. Instead, they let loyal customers' orders fall victim to their faulty & obviously outdated "system".

I going with vindictive I think they are just getting back at you for calling Jeep Cares ?.
Ask if you can just drive up to Toledo and drive it off the lot after you do the paperwork. If that isn't possible or just too crazy try canceling and go to another dealer and get one off the lot. Go with Auto. More options available like controlled downhill decent. I agree with another post ..ask to see a picture of it.

 

[tarndesigns]

This is the kind of BS I've been dealing with (and everyone else who tries to get an ounce of customer support from Jeep)... straight up lying, and just kicking the can down the road.

I suspect I'll get another email like this in a week or so. This company is cooked.

 

[tarndesigns]

I should say, I completely understand that when the truck left the production facility and entered into the shipping stage, it was subject to a whole new set of scheduling procedures.

I GET that.

The problem is, my order, which is supposed to be "high priority" according to @JeepCares BECAUSE of the delays and the fact that it is a sold order, has been moved to the BACK of the line in every phase.

The problem is, there has been no one at any stage of the game who has been able to say "hey, this guy has been waiting nearly a year for his sold order truck, maybe we should move this up our priority list". Instead they built dealer inventory! Instead they ship dealer inventory!

At every step, without fail, my truck has been everything BUT priority. I'm watching guys who ordered an extremely similar truck, SIX MONTHS after I ordered mine, get it nearly a month AGO. After the clutch recall & UAW strike, I'm watching 2024 dealer inventory and 2024 MT/AT Wranglers delivered daily.

MAKE IT MAKE SENSE. It doesn't.

 

[sharpsicle]

A little devil's advocate here, but if Jeep is done with the manufacturing and has handed it off to another entity for delivery, how can Jeep prioritize it any further? What do you expect Jeep to do at this point? They can't move it "up the line" if it's already done.

You honestly have 2 options, wait or cancel. It doesn't have to make sense, it's just the reality of it. I know you're frustrated and want the truck, but you still need to make a choice here between those two options.

You're spinning tales of what you think happened and then getting upset over them in your head. We all do it, and the truth is that it never helps to do that. All it does is push you bit by bit away from the reality of the situation and raise your stress level needlessly. Pull back on the stories and assumptions and make a decision that is within your control.

 

[tarndesigns]

A little devil's advocate here, but if Jeep is done with the manufacturing and has handed it off to another entity for delivery, how can Jeep prioritize it any further? What do you expect Jeep to do at this point? They can't move it "up the line" if it's already done.

You honestly have 2 options, wait or cancel. It doesn't have to make sense, it's just the reality of it. I know you're frustrated and want the truck, but you still need to make a choice here between those two options.

You're spinning tales of what you think happened and then getting upset over them in your head. We all do it, and the truth is that it never helps to do that. All it does is push you bit by bit away from the reality of the situation and raise your stress level needlessly. Pull back on the stories and assumptions and make a decision that is within your control.

Good advice in the end there.

What can Jeep do? They can move my truck up the list for shipment.

 

[sharpsicle]

Good advice in the end there.

What can Jeep do? They can move my truck up the list for shipment.

Jeep doesn't manage the shipments. They contract with others to do this.

Not that this is good or bad, this is just the nature of the beast.

 

[kevman65]

Once the truck hits the outgoing lot, it's in the transportation contractor's hands. Jeep Corporate is done with it at that time.

 

[tarndesigns]

Dealer has just informed me the truck has been "dispatched for a load"...

I'm not a conspiracy theorist but I find it mildly coincidental that after 22 days on the shipment lot, the truck gets shipped once I ask for my deposit back.

Again, you guys all tell me not to take this personal, but with current incentives ending on 1/16/24, it's hard to believe Jeep wasn't sitting on a sold order on purpose in order to avoid granting me the 15% off MSRP incentive.

Time will tell what happens with incentives after the 16th.

 

[Flyboy2109]

@JeepCares I ordered my 6MT Gladiator Mojave nearly 12 months ago, on 2/1/23 through @Koons_of_Tysons_Corner.
My truck did not begin production until 12/5/23 and was marked as "built" on 12/22/23.

From there, Jeep decided to put my truck in the lot (Toledo - Nitro Creek).
I thought sold orders were supposed to take priority? The General Sales Manager at Koons has been in touch with the factory, trying to get them to ship the truck, but for some reason, this is going nowhere. The truck has been on the shipment lot for 20 days. Meanwhile, Koons receives dealer inventory on a regular schedule.

Has anyone experienced anything this absurd? I'd been waiting for my damn truck for nearly a YEAR, and Jeep has continued to prioritize EVERY other order over mine. I understand Stellantis has thousands of vehicles to manage daily, but how can it be possible that they have consistently screwed me and my sold order over on every possible occasion?

There are members in this forum who ordered a 6MT Gladiator in AUGUST (6 months after me) and received theirs in late December.
This is complete nonsense.

Does anyone have any experience with this? Any advice? I'm at the end of my wits and I'm preparing to just cancel the order and ask for a refund.

Nope, my order was held up by trucks headed for dealer lots. So, sold means nothing. In fact, in y opinion the fact the truck is already sold puts it in the back of the shipping list.

 

[tarndesigns]

Your order is "high priority" and we "prioritize sold orders"... which the DIDN'T...

Nope, my order was held up by trucks headed for dealer lots. So, sold means nothing. In fact, in y opinion the fact the truck is already sold puts it in the back of the shipping list.

I'm starting to believe this is the case as well. Especially with Gladiators. They're not selling.

The problem is, by doing this, they are penalizing loyal customers.
After this experience, you think I want to order another Stellantis vehicle?

 

[ZoMojave]

Dealer has just informed me the truck has been "dispatched for a load"...

I'm not a conspiracy theorist but I find it mildly coincidental that after 22 days on the shipment lot, the truck gets shipped once I ask for my deposit back.

Again, you guys all tell me not to take this personal, but with current incentives ending on 1/16/24, it's hard to believe Jeep wasn't sitting on a sold order on purpose in order to avoid granting me the 15% off MSRP incentive.

Time will tell what happens with incentives after the 16th.

Now that you have some info on your order, keep us informed if you take delivery in the next five days or decide to pony up the extra 15% if it comes after the end date. Thanks.

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