Renegade
Well-Known Member
- First Name
- Zac
- Joined
- Sep 11, 2017
- Threads
- 38
- Messages
- 3,562
- Reaction score
- 4,694
- Location
- Signal Mountain, TN
- Vehicle(s)
- 2020 JT
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Except that you’re the only Gladiator owner in central Iowa...Different causes for similar symptoms. For about 3 years our agency had complaints about their email. They all seemed similar, so for those years the "experts" in central IT and other places struggled to find a common cause. They could not.
The boss's head was on the chopping block. He got a new boss who was hearing from the agency director who had heard from the most vocal employees.... I'd been telling my boss for several months I thought I could resolve the "email issues". Finally, during another chat about things I told him to give me a chance but we had to do certain things.
We created a detailed poll, a spreadsheet which my boss kept - and he sent messages to all users asking them to answer some simple questions. He got the director to direct everyone to respond.
I found patterns - and differences. I had all email issues resolved inside of a month - but I had to take control of the situation and the information had to be organized.
That issue - as well as the steering, can sometimes be complicated by perception - the user may see a problem and not perfectly explain it - it's not right, it's broken, it's not working. You have to narrow it down, was it specific offices or locations? What apps were the using at that time - and much more.
Here we may have seen similar - some had loose steering but no wander - the caster was fine, toe was fine....... others may have had wander and correcting that appeared as if there was loose steering. We don't know the specifics - models, when bought, equipment, tires - have they been modified vs. unmodified. (never lump the two together).
Forums are not good places for resolution unless you can control the thread and keep out the "me, too, but mine acts like this instead" because you muddy things up.
We have similar with HVAC - are there issues? Could well be - but some is absolutely perception, too. And the issues aren't all identical, so you get 10 threads about a topic that appears the same, but isn't quite.
Pretty soon it's pure chaos.
Offer still open to people around central Iowa with "steering issues" - bring it by, drive mine, I'll drive yours, we'll check the basics, what I know and narrow things down at least. May not "fix it" right there but have a better understanding of what it is not, making it easier to find what it IS.
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