More from Engine Failure

[Dartman48]

There is so much here to consider. However, I’m stuck in a “no win” position right now. I will have the dealer make the repair to the tune of 11,841.00 and demand return of the parts replaced. I won’t be able to fuel test any of the parts, and really only want the fuel pump. But I won’t give them the opportunity to reuse any of the other stuff.
I will pay the bill and contact a Contract Attorney to see if I have a case.
I have detailed notes containing Dates, Times, Names, What was discussed, What was done/not done, What conclusions were drawn, and What was said in closing.
What I don’t have is pictures or reports.
Sadly, I may have to consider selling or trading in my 2022 JT with 14,031 miles,

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[Lunentucker]

I just skimmed the thread but I have some observations.

1. Chain of custody. Who's to say the tech didn't add gas to the diesel after learning that tests to disprove his claims were scheduled? Yes, people are dishonest.

2. Why are you feeling committed to having the work done by a dealer if the costs are going to be put of pocket anyway? Find a reputable mechanic and get them to take it over.
Hell, take it to Merlin. That dude's an evil genius on engines.
https://www.youtube.com/@MerlinsOldSchoolGarage

 

[Hootbro]

I will pay the bill and contact a Contract Attorney to see if I have a case.

Why have you not contact one now before they even get started with the repair?

I can almost guarantee if you had a lawyer contacting Stellantis legal right now explaining what is going on, this will probably get un-f*cked real quick.

I just do not get why you feel boxed in to do what you are doing right now. To me, it would be worth the money to pay a lawyer a retainer to send off a few letters and contact Stellantis directly. Need to stop acting like a doormat and letting them walk over you with this and "hope" you straighten it out after the fact.

 

[Motopilot0311]

Why have you not contact one now before they even get started with the repair?

I can almost guarantee if you had a lawyer contacting Stellantis legal right now explaining what is going on, this will probably get un-f*cked real quick.

I just do not get why you feel boxed in to do what you are doing right now. To me, it would be worth the money to pay a lawyer a retainer to send off a few letters and contact Stellantis directly. Need to stop acting like a doormat and letting them walk over you with this and "hope" you straighten it out after the fact.

100% agree! When I got denied over and over for my VA benefits for BS reasons, I lawyered up and had him send a letter to the VA, 3 weeks later I got 100% P&T. Similarly, I have had a dealer deny a warranty claim because I performed maintenance on my wife's car and they said because I wasnt certified it voided warranty. Same lawyer, same deal, 4 days later warranty claim approved and free oil changes for life. Do yourself a favor and get an attorney involved NOW.

 

[Almost]

I can almost guarantee if you had a lawyer contacting Stellantis legal right now explaining what is going on, this will probably get un-f*cked real quick.

100%. I also gave this advice earlier having dealt with a previous buy back last year on a 09 JKU with 233K miles. You need to contact corporate and tell them your issue and you need lawyer contacts. In my case they left me a message the next day begging me to not get lawyers involved. It's the last thing they want.

 

[Hootbro]

https://www.azag.gov/consumer/auto

https://www.azag.gov/complaints/consumer

 

[Hootbro]

100%. I also gave this advice earlier having dealt with a previous buy back last year on a 09 JKU with 233K miles. You need to contact corporate and tell them your issue and you need lawyer contacts. In my case they left me as message the next day begging me to not get lawyers involved. It's the last thing they want.

That is the thing, with a little tact, lawyers can nudge things along to get people attention to do the right thing.

I think the OP has contacted the customer service contact and got a can response that they cannot do anything unless a warranty claim has been submitted. Well, CS is not legal and if their legal department got a nice phone call and/or letter stating that one of their franchise dealerships is not honoring the warranty by refusal to submit, they will probably post-haste look into it and see what is going on and probably nudge to get taken care of this the right way.

 

[Dartman48]

Thank you Hootbro for an informative article.
I will use the link, and follow up with agaa.gov.

 

[Dartman48]

Got the JT back today with all replaced parts in the bed.
I got the Warranty Recall for the HPFP via email last week. I asked Service Writer “Recall says Parts not yet Available. So what did you use to fix my truck.?”
He said “The same model HPFP”.
So the possibility is that I’ll go through this again.
Just an observation…This fuel pump has been recalled for three years. Why isn’t there a replacement for it yet?

 

[azaustin]

Did you have to pay for it, or did they finally do it under warranty? I’m watching this closely. I received my recall notice months ago, but the parts are still not available. When I asked the customer service rep what they would do if my pump failed, she said they would rebuild the whole thing. Wasn’t sure how they would do it if the parts weren’t available, but it sounds like they will just repair it with the same kind of parts that failed until (if and when) the new parts become available.

 

[Dartman48]

Yes, I paid the bill today. It’s the only vehicle we have, and $50 per day for the rental was not something we wanted to continue.
I will fight this in one of several ways. The most compelling is the Breach of Warranty which carries Federal penalties.

 

[Dartman48]

Ok, here’s the latest. FCA has reached out to me for more detail related to the HPFP failure and subsequent warranty refusal by Anderson. Also Anderson’s Customer Relations Manager has contacted me to set up a meeting with Anderson staff.
I have a bed load of parts all of which were replaced. I have no use for them and am willing to give them away (less the failed HPFP) to anyone willing to arrange and pay for shipping. Be mindful, this is from a 2022 JT ecoDiesel.
Thank you all for your valuable comments and suggestions.

 

[sharpsicle]

Ok, here’s the latest. FCA has reached out to me for more detail related to the HPFP failure and subsequent warranty refusal by Anderson. Also Anderson’s Customer Relations Manager has contacted me to set up a meeting with Anderson staff.
I have a bed load of parts all of which were replaced. I have no use for them and am willing to give them away (less the failed HPFP) to anyone willing to arrange and pay for shipping. Be mindful, this is from a 2022 JT ecoDiesel.
Thank you all for your valuable comments and suggestions.

Wouldn't it be prudent to hang on to those parts until the issue is resolved? They could be valuable as more concrete evidence of the nature of the failure including related components. I'd hate to see you give them away just to be asked by FCA to produce them to confirm the fault.

I've learned over the decades of warranty work to never discard a single thing until the request is closed and paid. You never know what might happen.

I know it's documented by Anderson, but who knows how words on paper can change interpretation. Nothing is nearly as compelling as putting the parts they replaced in front of them. As they say "a picture is worth a thousand words", or in this case, the components. And it's a two-way street, as the person processing the claim might be asked if they confirmed the evidence or if they're just going off of a person's word.

Better to have and not need, than need and not have.

 

[MntWild**]

Tough situation, would be nice to hear both sides.

 

[Rusty PW]

Wouldn't it be prudent to hang on to those parts until the issue is resolved? They could be valuable as more concrete evidence of the nature of the failure including related components. I'd hate to see you give them away just to be asked by FCA to produce them to confirm the fault.

I've learned over the decades of warranty work to never discard a single thing until the request is closed and paid. You never know what might happen.

I know it's documented by Anderson, but who knows how words on paper can change interpretation. Nothing is nearly as compelling as putting the parts they replaced in front of them. As they say "a picture is worth a thousand words", or in this case, the components. And it's a two-way street, as the person processing the claim might be asked if they confirmed the evidence or if they're just going off of a person's word.

Better to have and not need, than need and not have.

2X
Yep.....hang on to the parts until this is closed. You never know what you may need to finish this.

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