Never buying another CDJR product again (warranty cancellation fun).

[jwolfejt]

So over the past 3 years I have had atleast 10 new CDJR products - between a grand cherokee 4 gladiators, a few ram 2500s (most recent being a 24 power wagon). I did not know that one of the gladiators I traded in had a warranty on it (Mopar warranty) and i forgot to cancel it. Needless to say its been MONTHS - at one point - they ask for a odo disclosure, next they ask for a payoff - then after 2 months - they say "We need a hand written letter" - after i already provided a letter that was typed and signed/dated by me. "Oh you forgot to put the VIn on the hand written letter". I am really fed up Mopar/CDJR is the only brand that has ever put me through this. Needless to say i've given them about a 1/2 million dollars of business and they will NOT be getting another penny of business from me - I am selling the 23 JTR we have and the 24 Power Wagon. (Also yes these have been first party Stellantis FS/Chrysler capital (in the past) financed). We sold our wife's Prius - it had gap insuruance on it still (which we did not know about) and about a week later we see a check for that refund come back straigh to us. On my '23 4runner - it took them a week to give me my warranty money back. Needless to say - its not the products themselves that are driving me away but their customer service (especially after sales) is notoriously terrible.

So Mopar/Stellantis/CDJR (or whatever they are going to call themselves this week) - is holding hostage about $7k of my money over the past 100 days.

Moral of the story:

1) If you buy CDJR - never buy any extras (warranties etc)
2) Just buy something from a more reputable brand that actually wants your business and not sell you highly depreciated lot rot.

My next offroader will more than likely be a Toyota of some sort.


*EDIT* if someone has a contact at Jeep/CDJR/Mopar please let me know.

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[Jay Gatsby]

ok

 

[KevinC]

Okay

 

[PuddleJumper]

So over the past 3 years I have had atleast 10 new CDJR products - between a grand cherokee 4 gladiators, a few ram 2500s (most recent being a 24 power wagon). I did not know that one of the gladiators I traded in had a warranty on it (Mopar warranty) and i forgot to cancel it. Needless to say its been MONTHS - at one point - they ask for a odo disclosure, next they ask for a payoff - then after 2 months - they say "We need a hand written letter" - after i already provided a letter that was typed and signed/dated by me. "Oh you forgot to put the VIn on the hand written letter". I am really fed up Mopar/CDJR is the only brand that has ever put me through this. Needless to say i've given them about a 1/2 million dollars of business and they will NOT be getting another penny of business from me - I am selling the 23 JTR we have and the 24 Power Wagon. (Also yes these have been first party Stellantis FS/Chrysler capital (in the past) financed). We sold our wife's Prius - it had gap insuruance on it still (which we did not know about) and about a week later we see a check for that refund come back straigh to us. On my '23 4runner - it took them a week to give me my warranty money back. Needless to say - its not the products themselves that are driving me away but their customer service (especially after sales) is notoriously terrible.

So Mopar/Stellantis/CDJR (or whatever they are going to call themselves this week) - is holding hostage about $7k of my money over the past 100 days.

Moral of the story:

1) If you buy CDJR - never buy any extras (warranties etc)
2) Just buy something from a more reputable brand that actually wants your business and not sell you highly depreciated lot rot.

My next offroader will more than likely be a Toyota of some sort.


*EDIT* if someone has a contact at Jeep/CDJR/Mopar please let me know.

lol thats the reason i left Toyota.

 

[jwolfejt]

lol thats the reason i left Toyota.

My experience has been quite the opposite - how many of them did you own ? My main grip with Toyota is that their dealers act like its a privilege for them to let you buy a vehicle from them. CDJR dealers are mostly high pressure tactics - while trying to tack on a bunch of garbage you don't need (or sneak it in).

 

[yoda13]

I don’t like dealers from any brand and don’t do extended warranties for this reason, amongst others. I hope you get your money back soon!

 

[PuddleJumper]

My experience has been quite the opposite - how many of them did you own ? My main grip with Toyota is that their dealers act like its a privilege for them to let you buy a vehicle from them. CDJR dealers are mostly high pressure tactics - while trying to tack on a bunch of garbage you don't need (or sneak it in).

I use to exclusively own Toyota. I've had 7 total. 3 Tundras, A taco, 2 seinnas, and a Rav4. The Seinna's were great, so was the RAV4. The Trucks on the other hand sucked some royal goat sack. Only one, my most recent, was outside warranty. The first two Tundra were practically new and aside from the ass mpg, they were alright as far as trucks go. I lost the first one to a manufacturer defect causing a wreck. Took me 15k, 3 lawyers and 7 months to get Toyota to pay out for my truck and the others involved in said accident. Upon my second Tundra, they denied warranty and recall work because of aftermarket Shocks and UCAs. on components completely unrelated. I had to sell at loss with no recourse on that truck. After that i bought high mileage (240k) 08' Tundra to offroad. figured no warranty , no BS. That's when I learned they absolutely suck when taken off of asphalt. even after going through everything to make that truck tip top shape. I was going through 2-3k in parts a month just to keep it running. I sold that after i moved to VA and bough a brand new 23' taco. It blew a CV on a switch back on a simple fire road. Toyota denied warranty on it. I fixed it myself. 4000 miles later it developed a knock. Toyota said it needed a new motor and denied warranty because there was dried mud in the engine bay. Airbox was clean tho. make that make sense. I had to pursue legal action AGAIN! more money and time later and Toyota was forced to buy back the taco from me. After that i have given my middle finger to Toyota ever since. They can eat my star spangled jock strap and choke on it. American made from here on out.



edit: Oh and almost forgot my aunt has a 23' highlander that we are about to lemon law. It has horrible braking power and shuddering. No matter how much my aunt or I argue, they just cut down the rotors and slap a bow on it. Its almost killed my wife and my Aunt, twice. Toyota seems to think because that hit it outta the park with the HiLux and corrolla that somehow its impossible for them to have any type of issue. Because of this they have adopted a "customer is always stupid and wrong" policy.


Sadly I can't even get 100% away from the brand because my Buddies all wheel one. Countless trips almost ruined from a snapped CV, bent tierod, overheating trans, etc. Hell the Cape Lookout trip I just posted. There's a silver GX there. literally almost everything under it is new, motor included. He did no offroading that weekend just parked up and beach camping. Rear LCA bolt fell out on his drive home and almost killed him. idk what it his but have no trust left for ol T anymore.

 

[Wheelin98TJ]

I agree with Tommy Boy when it comes to extended warranties.

 

[Redleg37]

My lifetime warranty on our Cherokee has more than paid for itself. (multiple $2k repairs and a new transmission we didn't have to pay for) It breaks a lot but we will keep it as long as they keep paying to fix it.

I've never really had an issue other than some local dealers initially not wanting to honor it. It's always worked out for us in the long term.

 

[ChrisNLA]

My experience has been quite the opposite - how many of them did you own ? My main grip with Toyota is that their dealers act like its a privilege for them to let you buy a vehicle from them. CDJR dealers are mostly high pressure tactics - while trying to tack on a bunch of garbage you don't need (or sneak it in).

FWIW, we bought a Rav4 from the local Toyota dealership and it was one of the shadiest experiences I've ever had at a car dealership. Trying to slide extended warranties in, being purposely vague on numbers, etc. My Camaro came from a Chevrolet dealer owned by the same dealer group...same story. Had to argue with them about window etchings, extended warranties I didn't want, etc. Had a pretty good service department though.

My Jeep however, was the second new Jeep I purchased from the same CDJR dealer. Extremely low pressure. About on the same difficult scale as self checkout at Wal Mart. I brought them the order sheet I made on the Jeep website and they ordered my truck no questions asked then or when it arrived. Don't want a warranty? That's fine. Don't want to use in house financing? Great! They had a relationship with my credit union already and helped me sort out the details on financing I had already secured. Service department was lacking - around this same time they moved a new service manager in trying to make some changes for the better.

At least for me, dealer experiences seem to have more to do with the values of the owners and not always that of the manufacturer they sell for.

I have bought a couple extended warranties before. One I canceled and the leftover money back was automatically applied to the principal on my loan. I tend to not buy them these days. I'm bad about getting rid of vehicles around the time the regular warranty runs out (unrelated to miles, I just end up getting interesting in another vehicle).

 

[jwolfejt]

I use to exclusively own Toyota. I've had 7 total. 3 Tundras, A taco, 2 seinnas, and a Rav4. The Seinna's were great, so was the RAV4. The Trucks on the other hand sucked some royal goat sack. Only one, my most recent, was outside warranty. The first two Tundra were practically new and aside from the ass mpg, they were alright as far as trucks go. I lost the first one to a manufacturer defect causing a wreck. Took me 15k, 3 lawyers and 7 months to get Toyota to pay out for my truck and the others involved in said accident. Upon my second Tundra, they denied warranty and recall work because of aftermarket Shocks and UCAs. on components completely unrelated. I had to sell at loss with no recourse on that truck. After that i bought high mileage (240k) 08' Tundra to offroad. figured no warranty , no BS. That's when I learned they absolutely suck when taken off of asphalt. even after going through everything to make that truck tip top shape. I was going through 2-3k in parts a month just to keep it running. I sold that after i moved to VA and bough a brand new 23' taco. It blew a CV on a switch back on a simple fire road. Toyota denied warranty on it. I fixed it myself. 4000 miles later it developed a knock. Toyota said it needed a new motor and denied warranty because there was dried mud in the engine bay. Airbox was clean tho. make that make sense. I had to pursue legal action AGAIN! more money and time later and Toyota was forced to buy back the taco from me. After that i have given my middle finger to Toyota ever since. They can eat my star spangled jock strap and choke on it. American made from here on out.



edit: Oh and almost forgot my aunt has a 23' highlander that we are about to lemon law. It has horrible braking power and shuddering. No matter how much my aunt or I argue, they just cut down the rotors and slap a bow on it. Its almost killed my wife and my Aunt, twice. Toyota seems to think because that hit it outta the park with the HiLux and corrolla that somehow its impossible for them to have any type of issue. Because of this they have adopted a "customer is always stupid and wrong" policy.


Sadly I can't even get 100% away from the brand because my Buddies all wheel one. Countless trips almost ruined from a snapped CV, bent tierod, overheating trans, etc. Hell the Cape Lookout trip I just posted. There's a silver GX there. literally almost everything under it is new, motor included. He did no offroading that weekend just parked up and beach camping. Rear LCA bolt fell out on his drive home and almost killed him. idk what it his but have no trust left for ol T anymore.

As a product - imo the gladiator is superior to a tacoma. Especially if your looking at ruggedness/offroad capability. I've been on the forum preaching this for atleast the past few years or so. I find the toyota diehards annoying - where I have difficult is that last bit - if i sell the car - refund my damn warranty money immediately damn it.

 

[PuddleJumper]

As a product - imo the gladiator is superior to a tacoma. Especially if your looking at ruggedness/offroad capability. I've been on the forum preaching this for atleast the past few years or so. I find the toyota diehards annoying - where I have difficult is that last bit - if i sell the car - refund my damn warranty money immediately damn it.

I'm a firm believer that all warranties are legal gobbledegook to appease consumer protection laws. They don't actually do shit 9-10 in my experience. When I bought by Glady I factory ordered over the phone. Then when I went to pick it up, I looked over the paperwork to make sure i was paying for the truck and nothing else. No sales tax, no commission, no title fee, NOTHING BUT THE TRUCK. I cut a check, signed my name and left with the truck. 20 mins in and out. taxes, title, registration was all done at the DMV myself. And that's the only way I'll buy a new car ever.

 

[jwolfejt]

I'm a firm believer that all warranties are legal gobbledegook to appease consumer protection laws. They don't actually do shit 9-10 in my experience. When I bought by Glady I factory ordered over the phone. Then when I went to pick it up, I looked over the paperwork to make sure i was paying for the truck and nothing else. No sales tax, no commission, no title fee, NOTHING BUT THE TRUCK. I cut a check, signed my name and left with the truck. 20 mins in and out. taxes, title, registration was all done at the DMV myself. And that's the only way I'll buy a new car ever.

Fun fact - I was told by a CDJR dealer here in the NoVA area - that they would not sell me a new Challenger 392 wide body - unless I financed it - they said they have a policy on not dealing with Cash/Check - due to "Fraud Reasons" - i won't name/call out the dealer - but i've had nothing but shit experiences with CDJR dealers in the NoVA area. The best CDJR dealer imo is in Culpeper - they give you a straight up OTD price with no haggles and no b.s. I am just pissed at Mopar for holding my warranty money hostage.

 

[PuddleJumper]

Fun fact - I was told by a CDJR dealer here in the NoVA area - that they would not sell me a new Challenger 392 wide body - unless I financed it - they said they have a policy on not dealing with Cash/Check - due to "Fraud Reasons" - i won't name/call out the dealer - but i've had nothing but shit experiences with CDJR dealers in the NoVA area. The best CDJR dealer imo is in Culpeper - they give you a straight up OTD price with no haggles and no b.s. I am just pissed at Mopar for holding my warranty money hostage.

I went to Toledo, after getting told the same shit by Alexandria CDJR. Yark CDJR right outside the fuckin plant where they build these truck. They gave me bulk pricing instead of MSRP and sent me an out the door quote via email and placed my order. worth every penny for the amtrak ticket to get it.

 

[jwolfejt]

I went to Toledo, after getting told the same shit by Alexandria CDJR. Yark CDJR right outside the fuckin plant where they build these truck. They gave me bulk pricing instead of MSRP and sent me an out the door quote via email and placed my order. worth every penny for the amtrak ticket to get it.

if we do buy another Jeep - we will probably go that route. I am sick of dealing with the dealers in the NoVA area.

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