No more Parts and Services for EcoDiesel at jeep Dealership.

[Sweetums]

I echo the other posters here:

1: Contact your state's Attorney General's office or Board of Consumer Protection.
2: Contact Stellantis Corporate and file a complaint against the dealer.
3: Consider contacting your local state representative office.
4: Consider contacting the local news, especially if they have a regular segment going after shady businesses or landlords.

Full scorched Earth option: Make a big sign in the bed "Dealer X refuses Warranty on Cars They Sell" and park the truck out front on public property.

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[ttn333]

I echo the other posters here:

1: Contact your state's Attorney General's office or Board of Consumer Protection.
2: Contact Stellantis Corporate and file a complaint against the dealer.
3: Consider contacting your local state representative office.
4: Consider contacting the local news, especially if they have a regular segment going after shady businesses or landlords.

Full scorched Earth option: Make a big sign in the bed "Dealer X refuses Warranty on Cars They Sell" and park the truck out front on public property.

Dang dude. I wouldn't want to mess with you.

 

[1stXMan]

I had a bad experience just yesterday myself. I took my JTRD in to a local dealer because my batteries are going bad. This was going to be my 2nd Aux battery replacement in 6 months.

I got the full run around. They did a code scan and said everything looks fine. I was told the equivalent of take a knee and drink some water.

I requested a battery test and was told I'd have to leave it four or five days and by the way we have no loaner cars or even a porter to drive me the three miles home.

There are a dozen reasons why I could have been mad and made a fuss, but I decided to just buy a new crank battery and bypassed the Aux. Problem solved.

I'm just adding my small experience because dealership customer service is a non-existent epidemic. We hate it, but for the small stuff it's not worth the hassle.

Now for bigger warranty items? You drop those nukes and make their lives miserable. We buy the cars and we buy their accessories. We are the fuel that keeps them going and that is frequently forgotten.

P.S. My next vehicle will be a Lexus. I'm not going to deal with this type of garbage anymore. I love Jeeps, but they're too expensive now to put up with poor support and customer service.

 

[Almost]

I had a bad experience just yesterday myself. I took my JTRD in to a local dealer because my batteries are going bad. This was going to be my 2nd Aux battery replacement in 6 months.

I got the full run around. They did a code scan and said everything looks fine. I was told the equivalent of take a knee and drink some water.

I requested a battery test and was told I'd have to leave it four or five days and by the way we have no loaners cars or even a porter to drive me the three miles home.

There are a dozen reasons why I could have been mad and made a fuss, but I decided to just buy a new crank battery and bypassed the Aux. Problem solved.

I'm just adding my small experience because dealership customer service is a non-existent epidemic. We hate it, but for the small stuff it's not worth the haste.

Now for bigger warranty items? You drop those nukes and make their lives miserable. We buy the cars and we buy their accessories. We are the fuel that keeps them going and that is frequently forgotten.

P.S. My next vehicle will be a Lexus. I'm not going to deal with this type of garbage anymore. I love Jeeps, but they're too expensive now to put up with poor support and customer service.

Sounds like your dealer replaced your AUX the first time and never changed your main. You need to replace both at once or else your basically guaranteed to have issues weeks/months later. Once one battery is dead it takes out the other. Make sure you disable ESS or you could have issues with your electronics resetting when voltage drops because you removed the AUX. You have also lowered your overall battery capacity and your electronics are always on even when the jeep is "off".

 

[Jefe1018]

P.S. My next vehicle will be a Lexus. I'm not going to deal with this type of garbage anymore. I love Jeeps, but they're too expensive now to put up with poor support and customer service.

Toyota does a fine job of producing vehicles alright, unfortunately bad dealers and the employees that work in them are not limited to Jeep. Don’t be surprised if a lazy lube tech at Jeep is a lazy master tech at Lexus tomorrow.

 

[Sandevino]

The EcoDiesel is bec

P.S. My next vehicle will be a Lexus. I'm not going to deal with this type of garbage anymore. I love Jeeps, but they're too expensive now to put up with poor support and customer service.

My wife was diehard Jeep and had enough with her JK. She went with Land Rover this time and has been very pleased with their service and support thus far.

 

[Koolcarguy]

I just to went for repair at my jeep dealership in houston (SouthFork JEEP) were I buy my Jeep for a heat wrap that is coming apart. and they service advisor and manager tell me that jeep don't have and will not replace it. because Jeep "no longer sale parts for the EcoDiesel."
the jeep it is under warranty.

Maybe in Texas...but not in Wyoming my dealer said they are out of there mind (I called just in case he's also one of my best friends)

 

[ZoMojave]

Full scorched Earth option: Make a big sign in the bed "Dealer X refuses Warranty on Cars They Sell" and park the truck out front on public property.

Probably shouldn't provoke a slander lawsuit from the dealership.

 

[ShadowsPapa]

Once one battery is dead it takes out the other. Make sure you disable ESS or you could have issues with your electronics resetting when voltage drops because you removed the AUX.

No, it doesn't. Many have replaced just one without issue.
The issue is that typical lifespan of same type batteries used under similar conditions is about the same - life expectancy. It's not that one absolutely takes out the other, it's that when one fails, the other, same type used under the same conditions, same temperatures and loads, will likely die at a similar time.
You have the wrong cause and effect here.
It's expected life span, not that one dead battery always takes out the other. They can fail in many ways and one dead one doesn't necessarily "take out" the other.

And no, he can use ESS just fine. ESS will kick the engine in again when the voltage drops to a pre-determined point. It will simply not be able to leave it off as long. It won't drop the voltage any lower because there's less capacity. It will still kick back on when it reaches a certain point, not lower, so there's no risk of electronics resetting. That's internet bunk.
If the ESS is configured to kick the engine back in when voltage drops to 12.1 volts, just for a simple example, then 1 battery or 10, it will kick back on when the voltage reaches 12.1 volts.
It won't go lower because of just one battery. It will be reading the main battery and use that battery condition. But the voltage will remain the same.
I've measured voltage of each battery independently during ESS stop events and the voltage of both drops at a similar rate because the load is split between them during a stop.
It's just that the system won't have the combined capacity of two batteries.
If a person replaces the main battery with a larger battery (assuming they didn't get the larger battery because they didn't get aux switches) and gets the highest Ah rating that would fit the tray, they may be just as well off in the end!

Jeep doesn't put the biggest capacity as far as CCA or Ah ratings.

 

[ShadowsPapa]

Probably shouldn't provoke a slander lawsuit from the dealership.

It's not slander if you can show it really happened.
If they refuse to honor diesel warranties - telling the public that fact isn't slander.
But - you need to word things carefully and make sure you heard what you heard, even more, be prepared to demonstrate they actually refused service.

 

[Chaos Theory]

It's not slander if you can show it really happened.
If they refuse to honor diesel warranties - telling the public that fact isn't slander.
But - you need to word things carefully and make sure you heard what you heard, even more, be prepared to demonstrate they actually refused service.

Correct. They can sue, regardless. Even if you can prove it's true and it ultimately holds up (or a judge refuses to see it). But the strategy is to make you pay to defend yourself. That's how lawsuits work.

 

[Sandevino]

Correct. They can sue, regardless. Even if you can prove it's true and it ultimately holds up (or a judge refuses to see it). But the strategy is to make you pay to defend yourself. That's how lawsuits work.

We’re a very litigious society and they likely have deeper pockets.

 

[Mister Lamb]

Here you go OP:

https://www.stellantis.com/en/company/governance/top-executive-team

Shouldn't be too hard finding their emails

 

[ShadowsPapa]

Correct. They can sue, regardless. Even if you can prove it's true and it ultimately holds up (or a judge refuses to see it). But the strategy is to make you pay to defend yourself. That's how lawsuits work.

If he puts it in writing, it's libel. Otherwise if he shouts it from the street, it's slander.
They have to prove the person writing or talking acted with actual malice.
They also have to prove harm and that the statements were false.
Opinions don't count. He can say they are the worst dealership in the state and they can't do a thing about it.
If he says they refused to handle a warranty case - I'm extremely doubtful they'll do any more than contact him and suggest they talk about getting it resolved.
Carefully worded posts can't be touched and they won't waste their time.
I've done very similar with an Iowa based business and guess what - management contacted me and wanted to straighten it out. Wait until they see my NEXT post with photos and other facts.
They'll want to give me free product for a year.
I've got photographic proof, my statements are of fact (and opinion) so I expect nothing other than management contact asking how they can fix the problem.
The dealership isn't going to sue over something like this, I'd bet on that.
They get reviews like that all the time.
Be factual, name names, dates and times. Don't go out on something dragging in "and they also cheat customers, too" as that will get trouble.
Posting that the business refused to cover warranty repairs - that's pretty safe.
Heck, I'd post that in a heart beat.
I've been in places like that and it almost always gets attention of upper management who wish to quietly make you go away. Suing and possibly losing or making the news in that way? Not likely. That brings more attention than it's worth.
(I dealt with a former employee as a business owner and chatted a lot with out business attorney on such things. Suits from a dealership about this trivial type of thing? Unlikely.

 

[ShadowsPapa]

We’re a very litigious society and they likely have deeper pockets.

A local dealership got into deeper trouble by trying to go after a customer who they said were "defaming them". It got media attention, others came forward - they not only lost the case but lost business because dealerships are already the bad guy.
The woman proved what she was saying, the dealership could not prove otherwise, a local TV station wrote up a story, it made the local news paper - bad for business when a dealership sues and the customer wins - even is she had lost she had community sympathy. Bet that dealership had wished they had contacted her directly and smoothed things over.

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