There's a good chance it didn't actually have a knock, they just heard something they couldn't explain and assumed it was. Like you said, knock doesn't just fix itself, it requires substantial engine work, so if it's not there when you go to pick it up it likely never had it. Wouldn't be the first time someone wrongly assumed the worst after a mistake.
Started off with just body work, bumper, fog lights, fender. Next was frame and axle housing. That was the biggest wait as there was no movement for over a month before I finally called Jeep Cares and opened a case. Next was engine mount brackets. I can understand the part delays to an extent but they don't seem remotely interested in pushing to get the work done - because their hands are full already and there's someone else's Jeep they can work on while I wait.
Yes. Even Hank stopped arguing with me when I pointed this out.
Oh RIGHT! I looked at your threads and posted on your accident thread already. Glad to see at least there is a (hopeful) end in sight for you.
I simply get tired of trying to talk sense into people. It has nothing to do with me thinking you are correct in any way. This will be my last post on this thread as it is mind numbingly ingorant. Now I see the op worried if they would have put sawdust or some noise masking elixir in the motor. Best of luck to the op and yes, almost any rotating assembly can cause a knocking sound. An air conditioning compressor, a idler pulley, you name it. Until you pick it up and drive it please stop speculating as to whether it is done correctly or not. Feel free to live in your worlds of dealers are dumb and the service personell is incompetent. I must live in a Utopia where people do, or try to do right by people at the dealership. I go out of my way to have a good working relationship with my local dealer. For those of you that live in fear best of luck and I hope your worst fears never come true and you have to take your vehicle in for service. No tech is infallible just as we are not. Enjoy your popcorn and flame on or whatever else you guys enjoy in your spare time.
Just let it go at this point. It's not helping anyone to keep harping on something has been admitted isn't what others are talking about. It also provides no benefit to this thread other than trying to make others more upset.
ALL I DO ALL DAY IS READ REPAIR ORDERS!!!!!!!!!!!!!!!!! I TRAIN TECHS IN THIS SPECIFIC AREA. I READ DIAG AND REPAIR NOTES ALL DAY LONG!!!!!!!!!!!!!!!!!!!! Pages and pages daily. I spend hours talking to techs helping them explain the hours of abnormal diag they perform on a repair order. You saying anything about this topic holds no water with me. It is all I do. day in and day out for 30 years for 35 different dealers all at the same time. We handle warranty claims from Michigan to Seattle Washington. If they do not diagnose the problem correctly the repair can and will most likely suffer. It simply is not true that they skimp on it because it does not pay as well. I did not think this was going to drag on like this but when it is my job I think I have above knowledge in this area. And a tech can make more hours doing diag. They can and do beat book time all the time on diag. I could give multiple examples of this every single day. It is not an anomaly. For anyone to say that is not how they do it and that they cut corners all the time. Then definitely dont go there. Again sorry for all the ranting. No hard feelings on my end. I just don't want people fearing taking their cars in for service. Threads like this are just a cancer. Sorry for lying earlier saying it was my last post. : )
That was my thoughts. I had to leave before I got myself in trouble. It’s been beyond frustrating.
I got 4 free oil changes when I bought my JT. One by the dealer and 3 of the Jeep Wave program. 9 qts of oil, and a $40 oil filter each oil change. You bet I will let them do the oil change. After that, I will do all of the oil changes myself.
