Heartbreaking... My trunk was damaged in transit... Is it totaled?

[Camaroboi13]

You’ve said it 4 times already, I’ll say it once. Gladiators don’t have TRUNKS!!!

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[23JTR]

you tell them you wont take delivery and want it dropped off at a collision center of your choice. Collision center will tell everyone cost to repair and then the shipping co insurance will have to either pay for repairs or replace the vehicle. remember you hold all the power in this scenario, they fucked up and owe YOU. If they won't work with you to get you the compensation needed to purchase a new truck, GO GET A LAWYER. They at a min must pay off any outstanding loan, equity and mod shelf value.

The carrier just called me and wanted to deliver my truck but I refused. I said I would tell Montway a collision center of my choice. I want them go talk to Montway not with me directly. Is that right?

 

[23JTR]

You’ve said it 4 times already, I’ll say it once. Gladiators don’t have TRUNKS!!!

Sorry typo... Gosh lol

 

[23JTR]

Guys. I just moved here in Irvine, California. Can any 4x4 shop count as a collision center? I think that the offroad shop knows the condition of my car better.

 

[WILDHOBO]

Guys. I just moved here in Irvine, California. Can any 4x4 shop count as a collision center? I think that the offroad shop knows the condition of my car better.

I wouldn’t. I’d go with a professional collision center. 4x4 shops aren’t body shops usually.

 

[23JTR]

I wouldn’t. I’d go with a professional collision center. 4x4 shops aren’t body shops usually.

I've found a few good collision centers nearby. Should I call them and let them know I have a damaged car that needs an inspection? After they evaluate it, what happens next? Do I take the car home, or will it stay there since it can't be driven? Also, I still have stuff in my car.

 

[Camaroboi13]

I don’t even know why you’re asking to be honest. If you paid for something and that something was not what you paid for then simply don’t accept it and move on. Whoever made the mistake (transport company) should have their own insurance and they can deal with the issue. I would not accept anything other than another vehicle that hasn’t showed up with the roof missing.

 

[PuddleJumper]

The carrier just called me and wanted to deliver my truck but I refused. I said I would tell Montway a collision center of my choice. I want them go talk to Montway not with me directly. Is that right?

no you still want communication between all 3. but accept nothing from them and sign nothing until all the cards are on the table and you can make a decision from there.

 

[PuddleJumper]

I've found a few good collision centers nearby. Should I call them and let them know I have a damaged car that needs an inspection? After they evaluate it, what happens next? Do I take the car home, or will it stay there since it can't be driven? Also, I still have stuff in my car.

is this your first ever vehicle totaled rodeo? The collision center keeps it from here on out. You may call them and tell them your truck is on its way. they will do everything past that. You may also go get your personal belonging from the vehicle. odds are most of the talk will be between the collision center and the shipping co insurance company. the insurance company will reach out to you when the collision center is done. They will say whether they want to repair or total. Do not accept repair or a settlement less than the value of the vehicle or loan amount of the truck plus equity if your still making payments. If they won't give you a fair settlement, go get a lawyer. If the truck is paid off you should be walking away with like 55k give or take in your pocket. you may also notify your insurance and they can argue on your behalf.

 

[Mr._Bill]

You need to contact the Carrier and find out what to do. Just refusing delivery over the phone is going to cause other issues.

You need to meet with the delivery company, take pictures of the vehicle, and write on their paperwork that delivery is refused due to damage that occurred during transit.

 

[Lost1wing]

We don't know all of the details. Did you purchase the truck, meaning, sign all of the documents and then have a private transport company deliver it to you?

Did the seller set up the transport?

I would not accept it or get involved. If you make a decision on where to get it inspected/repaired, you are now involved.

If you did sign the documents for it and have it insured, let them decide what to do with it.

Or can we assume this is your truck and you have paid a transport company to relocate it for you? Let the transport company deal with it.

 

[23JTR]

You need to contact the Carrier and find out what to do. Just refusing delivery over the phone is going to cause other issues.

You need to meet with the delivery company, take pictures of the vehicle, and write on their paperwork that delivery is refused due to damage that occurred during transit.

I contacted with Montway.

 

[23JTR]

is this your first ever vehicle totaled rodeo? The collision center keeps it from here on out. You may call them and tell them your truck is on its way. they will do everything past that. You may also go get your personal belonging from the vehicle. odds are most of the talk will be between the collision center and the shipping co insurance company. the insurance company will reach out to you when the collision center is done. They will say whether they want to repair or total. Do not accept repair or a settlement less than the value of the vehicle or loan amount of the truck plus equity if your still making payments. If they won't give you a fair settlement, go get a lawyer. If the truck is paid off you should be walking away with like 55k give or take in your pocket. you may also notify your insurance and they can argue on your behalf.

Does sending my truck to the collision center mean that I have accepted delivery? Just a different address? I'm not sure if it's Montway file insurance or carrier file insurance.

 

[PuddleJumper]

We don't know all of the details. Did you purchase the truck, meaning, sign all of the documents and then have a private transport company deliver it to you?

Did the seller set up the transport?

I would not accept it or get involved. If you make a decision on where to get it inspected/repaired, you are now involved.

If you did sign the documents for it and have it insured, let them decide what to do with it.

Or can we assume this is your truck and you have paid a transport company to relocate it for you? Let the transport company deal with it.

he's moving. so he had the truck transported to his new home state.

 

[Josh00333]

There’s a lot of missing information and we understand your distraught, but you gotta give it to us for us to help.

Is this your already owned vehicle that you shipped yourself?

Or is this a purchased vehicle that was shipped to you and you don’t own it yet?

Or did you buy this vehicle site unseen? You now on it and it was shipped to you?

Process for an insurance claim a lot of people will not understand this and want to scream and shout, lawyer and all this other weird stuff that’s not the process. Have the truck delivered to a collision repair shop of your choice call your insurance company file a claim on your insurance, have the car inspected for damage as we all think it’s totaled.

Your insurance company provide you a rental car for a certain amount of time they may have better coverage for things like replacing the truck with a new vehicle if you have that endorsement. They will sub the carrier and deal with all of that on the back end.

Opposed to a lot of people here may think the carriers insurance does not owe you a brand new truck. The carriers owes you the actual cash value of what you lost. We don’t know what year your truck is. We don’t know how many miles are in your truck. we don’t know the condition of your truck any of that information.

Your policy may have coverage for new car replacement. We don’t know that information only you do. All of your mods again, we don’t know the information you and your insurance company if you have extra coverage for those mods or those mods are covered by your insurance then yes all of those things things would be covered.

To address modifications with parties insurance you may have to do what you can through your insurance company and then have the truck appraised by an auto appraiser for all of the other items that you’ve added. Many of us thousands and thousands of dollars, but we fail to call our insurance company and get coverage for that extra equipment that we’ve added.

To answer your question if you own this vehicle and you shipped it across country yourself first thing I would do is call my insurance company.

If you don’t own this vehicle and it was you shipped so that you could purchase it I would go take some pictures throw a scrapbook and start looking for another car.

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