Y07 Software Install performed without my permission... ACTUALLY told that they WOULD NOT do the install...

[Salmanilla]

I have read a fair amount regarding the Y07 Software Upgrade on the MT6 Gladiators. I took my Rubi in for a "free" oil change today. Service rep say that I have a recall due that involves the Y07 Software for the clutch. Having read several posts that suggest it might not be a stable fix to the problem, I requested that they NOT perform the recall service. Service rep agreed and said they would not do it. When I go to pick up my Gladiator I am told that they did perform the service. And NO. this can not be undone.

What recourse do I have. Dealership acknowledges that they screwed up. Now what? I am very uncomfortable with this Y07 fix. Sounds like the wrong way to fix the issue... and looks like the actual fix is causing plenty of people more issues... Of course I drive the truck home and it seems like the steering is wandering. (probably just me, but WTF). NOW I DONT TRUST MY JEEP.

I have a meeting with Service manager and three of his people on Monday. What (if anything) can I do?

TIA

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[Mr._Bill]

There is nothing you can do. If it is in the System as a Recall, they are required to apply it to the vehicle before releasing it, even if the Service Manager said they would not do it.

Check the air pressure in the tires. Many Dealers over-inflate them, and that will cause it to wander.

 

[Mr._Bill]

The Service Manager did screw up, but by telling you the Recall would not be done, not for it being done. He doesn't have much control over the Techs. Once it's sent back to the Tech, he follows factory procedures for the task outlined. Service Manager instructions are noted, but ignored if they go against procedure.

Once it is at Recall Stage, it is considered a Safety Issue. The manufacturer has agreed with the Government that it is a problem that they will correct at no charge to the Consumer. Due to Safety and Liability concerns, once a vehicle is taken into the dealership, they are required to complete any outstanding Recalls before releasing it back to the customer.

 

[LostWoods]

NOW I DONT TRUST MY JEEP.

You have zero recourse if it was a recall. They are federally mandated to perform every recall and you cannot opt out of them. It is standard practice to connect to every vehicle that comes in for anything to verify and when it came up, they had no choice but to do it.

 

[Hootbro]

What recourse do I have.

None.

 

[Salmanilla]

Even though they specifically said (documented) they would not do the Y07 software patch?

 

[sharpsicle]

Even though they specifically said (documented) they would not do the Y07 software patch?

Yes. Federal rules trump what a service manager mistakenly told you.

If it was the other way around, you asked them not to do it and in fact they did not (like you wanted), they would then be liable for any future damages related to it leaving their shop uncorrected. This is why they did it. Jeep can't agree to do a recall and then allow dealerships to "opt-out" of performing them.

Also, reading some online posts "suggesting" it's not stable shouldn't make you not trust your Jeep or not want to get a safety recall performed. I think you're overreacting a bit here. In fact this plays better for you. If you didn't get it done and something happened to the clutch they'd point to the recall and ask why you avoided it. Now that you got it done, if anything happens to the clutch you are on solid ground to get warranty work done. You should feel more confident.

 

[Salmanilla]

Sharpsicle, please tell me where you are getting that information. I can see that the dealership is required to inform you of open recalls... I can also see where the owner can request the service and the dealership is required to comply (unless there are extenuating circumstances -salvage title, etc.), but I do not see anywhere where the dealership is required to perform the service without owner's consent.

Thank you.

 

[Mr._Bill]

Despite the verbal exchange with the Service Manager, you gave consent when you signed the service order and turned over the keys. He was incorrect to tell you the recall would not be done, and that is likely what you will hear in your meeting tomorrow. Don't be surprised if the dealership's lawyer is there to tell you why they had to do the recall.

 

[j.o.y.ride]

I have read a fair amount regarding the Y07 Software Upgrade on the MT6 Gladiators. I took my Rubi in for a "free" oil change today. Service rep say that I have a recall due that involves the Y07 Software for the clutch. Having read several posts that suggest it might not be a stable fix to the problem, I requested that they NOT perform the recall service. Service rep agreed and said they would not do it. When I go to pick up my Gladiator I am told that they did perform the service. And NO. this can not be undone.

What recourse do I have. Dealership acknowledges that they screwed up. Now what? I am very uncomfortable with this Y07 fix. Sounds like the wrong way to fix the issue... and looks like the actual fix is causing plenty of people more issues... Of course I drive the truck home and it seems like the steering is wandering. (probably just me, but WTF). NOW I DONT TRUST MY JEEP.

I have a meeting with Service manager and three of his people on Monday. What (if anything) can I do?

TIA

A lot of paranoia and over reaction going on here. Chill out, a software update is not making your Jeep wander suddenly. The only problem was the mistaken service member who thought they could ignore a recall item, which they cannot.

 

[MrZappo]

Dude, a meeting with the service manager and THREE of his people ?

Over a software patch ?

Hey, do what you want but this seems like a little (huge) over reaction. Might want to grab a beer (or a scotch) and smell the fresh air.

 

[sharpsicle]

If this were a TSB you'd have more room to argue. Those are a different situation and can be done on-request. Recalls are not. It's the nature and severity of a recall that makes them required. Failing to have a recall performed can have affects on your warranty and in some states can even prevent you from renewing registration. It's a legal thing that a dealership is not going to chance by "ignoring it" like you asked them to.

 

[Salmanilla]

Nope. Not ignoring anything. I just did not want the dealership to perform the service on my vehicle. They told me they would not. I can not find any source that says that they are obligated to perform said service REGARDLESS of owner's request. Example: I trust dealership "A" to professionally perform an oil change, but would NOT want them to replace my transmission. Am I required to have dealership "A" perform the service simply because they were the first to notice there was a new recall item on the transmission? Or, can I go to dealership "B" who I have trusted with my vehicle for years?

Not being difficult here, but I don't have faith in their ability and I do not trust the software fix. Much rather take it somewhere I trust when I feel it is appropriate.

Do you know of a reputable source that details Owner's rights in this?

 

[j.o.y.ride]

Not being difficult here

....

Do you know of a reputable source that details Owner's rights in this?

<saul_voice>I think you have a different definition of 'not being difficult' than most</saul_voice>

 

[Salmanilla]

Yes. Well, I am pissed. I specifically said and was told that they would not perform that service.

Simple.

Who would not be upset? All I am asking is IF there is a Law that permits them to perform a service without owner's compliance AND is mandated by federal regulation, please let me know where to find it. I have looked.

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