Gorilla Glass Warranty Claim

[ShadowsPapa]

Isn't it possible that we are all just misunderstanding where the line is between a warranty claim and an insurance claim? I mean, MOPAR themselves have a warranty on the Gorilla Glass:

"Certain Conditions" seems to be boiling people's thought process a bit.

Reading that warranty, the instances they don't cover are pretty logical:

• "Damage" is so small that it is cosmetic in nature only.
• Damage is so large that an insurance claim is necessary.

It seems to me that most people in this thread are trying to avoid a insurance replacement of a windshield, and then complaining that MOPAR won't cover it instead. They're pretty much telling you that Gorilla Glass holds up better against small road debris, but will still break under larger impacts. So when a larger impact occurs, it's an insurance claim just like any other large-impact windshield. I guess I don't see why you wouldn't go the correct route in the first place.

EDIT: I will admit it's frustrating that the dealerships are so clueless as to this. Jeep sucks at communication and this "confirmation" that a case manager provided seems highly suspect to me. Sounds like a response to close the case with the hope nobody pushes the issue through the legal system. Date of install should simply be the mfg. date of the Jeep. Jeep and MOPAR need to get in the same room and actually talk about this.

EDIT2: I decided to dig deeper on the factory installed buill$h!t and found this:

Since Jeep covers the windshield in their warranty, the MOPAR warranty doesn't apply. So all-in-all MOPAR's side of things checks out. It's Jeep that's responsible, and it's absolutely stupid their warranty is only half as long as the MOPAR one.

Their attorneys and others were really really clever, though. They know that most issues are well outside of their measurements.
In short, the sort damage that almost always causes the need for replacement - isn't covered. That pebble that causes a chip that is 1/4" or smaller is what almost always causes cracks.
My wife and I have both had multiple windshields replaced and in every single instance the cause was not larger than a quarter or smaller than 3". Think of it - that 1/8" debris is what GG SHOULD protect from. And that's exactly what causes most replacements to be necessary becase those crack - and often more quickly than they can be repaired. Glass is glass - a small chip anywhere causes stress. Nick the very edge of glass when removing or installing or shipping - might as well trash it.
So the impact must be 1" to 3" or it's not covered and yet 99.9% of all impacts are outside of that range.
Tell me what good is GG if it doesn't prevent that 1/2" ding cracking all the way across?
They are saying - GG will ONLY prevent damage that is 1 to 3 inches, otherwise it's not going to help.

They're pretty much telling you that Gorilla Glass holds up better against small road debris

No, not really. How are they saying that? They won't cover damage by small road debris and they plainly say so.

Damage smaller than 1" and they won't warrant it - even if that 3/4" impact cracks all the way across.
Worthless warranty. They should warrant it against anything under 3" and consider 3" or more to be collision and an insurance claim. How many here have had damage that was exactly between 1" and 3" ?

I was considering it until I read the warranty then decided screw it - it does nothing at all for you if it can't handle the impact of a pebble any better than regular glass.

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[MikeInMo]

That's some shit. It is, like you said, just throwing away $200 since these can and do crack. Did they imply this would have been replaced under the 12 mo/12K defect warranty?

No because it is road damage. I don't think it was a factory defect, and I wasn't trying to screw them out of a windshield by saying otherwise. I legitimately thought I was covered by a warranty that included road debris damage. Ultimately I was wrong about the coverage. I wouldn't have bought the upgrade if I understood correctly.

 

[MikeInMo]

Isn't it possible that we are all just misunderstanding where the line is between a warranty claim and an insurance claim? I mean, MOPAR themselves have a warranty on the Gorilla Glass:

"Certain Conditions" seems to be boiling people's thought process a bit.

Reading that warranty, the instances they don't cover are pretty logical:

• "Damage" is so small that it is cosmetic in nature only.
• Damage is so large that an insurance claim is necessary.

It seems to me that most people in this thread are trying to avoid a insurance replacement of a windshield, and then complaining that MOPAR won't cover it instead. They're pretty much telling you that Gorilla Glass holds up better against small road debris, but will still break under larger impacts. So when a larger impact occurs, it's an insurance claim just like any other large-impact windshield. I guess I don't see why you wouldn't go the correct route in the first place.

EDIT: I will admit it's frustrating that the dealerships are so clueless as to this. Jeep sucks at communication and this "confirmation" that a case manager provided seems highly suspect to me. Sounds like a response to close the case with the hope nobody pushes the issue through the legal system. Date of install should simply be the mfg. date of the Jeep. Jeep and MOPAR need to get in the same room and actually talk about this.

EDIT2: I decided to dig deeper on the factory installed buill$h!t and found this:

Since Jeep covers the windshield in their warranty, the MOPAR warranty doesn't apply. So all-in-all MOPAR's side of things checks out. It's Jeep that's responsible, and it's absolutely stupid their warranty is only half as long as the MOPAR one.

You found the fine print that left me uncovered in Edit 2. Jeep themselves never claimed to have a two year warranty. The Mopar parts warranty that you quoted initially is the only place it is stated. That said, I don't understand why Jeep wouldn't do this on something that is an upsell.

There was no question from anyone that my damage fit the narrow definition for replacement if it was eligible for the Mopar warranty. It just wasn't eligible.

Yes, it's all in writing, but the whole thing is very misleading. I really don't understand why the dealer service department couldn't tell me this over a month ago. I wouldn't have liked it, but I would have taken care of it several weeks ago.

 

[joeym7]

You found the fine print that left me uncovered in Edit 2. Jeep themselves never claimed to have a two year warranty. The Mopar parts warranty that you quoted initially is the only place it is stated. That said, I don't understand why Jeep wouldn't do this on something that is an upsell.

There was no question from anyone that my damage fit the narrow definition for replacement if it was eligible for the Mopar warranty. It just wasn't eligible.

Yes, it's all in writing, but the whole thing is very misleading. I really don't understand why the dealer service department couldn't tell me this over a month ago. I wouldn't have liked it, but I would have taken care of it several weeks ago.

Apologies if you already covered it but did you go directly to MOPAR with your warranty claim? The Jeep case manager might be wrong and has no skin in the game either way, and at this point just wants to get out of the entire discussion...Nothing to loose by going to Mopar directly. As long as It is a Mopar part, they should cover it regardless of when it was installed. Is there any thing in the 2 year limited warranty which says if Jeep installed it the warranty is null and void (which would be extremely bazar)?

"It is designed for Jeeps, but if Jeep installs it the 2 YLW is null and void". That would be some load of Horse-Popo.

 

[MikeInMo]

Apologies if you already covered it but did you go directly to MOPAR with your warranty claim? The Jeep case manager might be wrong and has no skin in the game either way, and at this point just wants to get out of the entire discussion...Nothing to loose by going to Mopar directly. As long as It is a Mopar part, they should cover it regardless of when it was installed. Is there any thing in the 2 year limited warranty which says if Jeep installed it the warranty is null and void (which would be extremely bazar)?

I did. They told me it wasn't covered as a factory installation.

See @sharpsicle's post above. He highlighted the factory installation exclusion buried in the Mopar fine print.

 

[KX L]

Maybe a stupid question---it wouldn't be my first. If my Gorilla Glass gets broken like so many here---can't I just replace it with regular glass. Of course I mean after trying to get it warrantied and being told to take a hike by a dealer or three.

 

[MrFahrenheit]

So, since the jeep came factory with GG, would insurance pay to replace with the same which would then come with the Mopar 2 year warranty? Given that Jeeps are so prone to having the windshields replaced it might be in their favor to do so.

 

[joeym7]

So, since the jeep came factory with GG, would insurance pay to replace with the same which would then come with the Mopar 2 year warranty? Given that Jeeps are so prone to having the windshields replaced it might be in their favor to do so.

Good question...But who knows, maybe Mopar also has a hidden disclaimer, "if your insurance company replaces a factory installed GG windshield with another GG WS it STILL isn't covered by our Iron-Clad (lol) guarantee"

I find this situation disgraceful on the part of Mopar (much more then the dealers). It is their guarantee? and don't honor it because factory installed it, bunch of BS.

 

[joeym7]

Mike, if you still have the "energy" maybe you can ask Benny (from Allmoparparts.com) under sponsors -> "what can we do for you" thread, why a factory installed part like GG isn't covered by Mopar's 2 year warranty...He is likely just part of the distributor function of that dealership in Long Island, but he might have some insight.

 

[sharpsicle]

Not defending what's happening, but I might be able to shed a little light on why Mopar's warranty isn't in effect. It has nothing to do with who installed it. It has to do with the fact that it's already covered under Jeep's warranty.

If Mopar still covered it, you'd have a double-coverage and therefore double-claims situation. To avoid the problems with this, they dictate exactly who covers it; in this case Jeep. Otherwise a damaged GG windshield could be claimed and paid twice (once by Jeep, once by Mopar), and that is how fraud begins.

If Jeep's warranty said "excludes Gorilla Glass windshields" then Mopar would honor it themselves since double-dipping then wouldn't be possible. Keep that in mind when complaining about it. Mopar isn't in the wrong here, it's Jeep that dropped the ball and shortened the warranty period themselves.

The real question I have is what made Jeep go "Mopar covers it for 2 years but we're only going to cover it for 1 year anyway". They're all under the same corporate umbrella, I'm frankly surprised they're this uncoordinated.

 

[MikeInMo]

Not defending what's happening, but I might be able to shed a little light on why Mopar's warranty isn't in effect. It has nothing to do with who installed it. It has to do with the fact that it's already covered under Jeep's warranty.

If Mopar still covered it, you'd have a double-coverage and therefore double-claims situation. To avoid the problems with this, they dictate exactly who covers it; in this case Jeep. Otherwise a damaged GG windshield could be claimed and paid twice (once by Jeep, once by Mopar), and that is how fraud begins.

If Jeep's warranty said "excludes Gorilla Glass windshields" then Mopar would honor it themselves since double-dipping then wouldn't be possible. Keep that in mind when complaining about it. Mopar isn't in the wrong here, it's Jeep that dropped the ball and shortened the warranty period themselves.

The real question I have is what made Jeep go "Mopar covers it for 2 years but we're only going to cover it for 1 year anyway". They're all under the same corporate umbrella, I'm frankly surprised they're this uncoordinated.

As I have come to learn, Mopar does explicitly state they don't cover something covered by another manufacturer warranty (any of the FCA/Stellantis/Iacocca/Dodge Brothers/Willys-Overland lines).

Not only is the term of the Jeep warranty different, what is covered is different. Jeep is limited to factory defects with time and mileage limits. Mopar includes road debris damage for a longer time and no mileage limits. To me they should be the same, and Jeep is the one that needs to update its warranty to match Mopar for factory installed Mopar parts and equipment. Otherwise don't sell it.

I agree that I would expect this to be coordinated better. The Jeep and Mopar systems are so integrated from an online and phone interface standpoint that they are difficult to distinguish from each other. At the same time, the lack of knowledge about this topic at the dealer service level tells me communication, training, and coordination are lacking. The system doesn't seem to have a customer facing point of accountability either. It's all procedural with no one knowing more than their individual job. The people who talk to you don't have the authority to do anything, and you never get to Oz to talk to the man behind the curtain. The whole thing works until it doesn't. Once the process fails or stalls somewhere, no one knows what to do. It takes the customer escalating the issue to get anything resolved. It shouldn't be this way.

 

[Gvsukids]

Not defending what's happening, but I might be able to shed a little light on why Mopar's warranty isn't in effect. It has nothing to do with who installed it. It has to do with the fact that it's already covered under Jeep's warranty.

If Mopar still covered it, you'd have a double-coverage and therefore double-claims situation. To avoid the problems with this, they dictate exactly who covers it; in this case Jeep. Otherwise a damaged GG windshield could be claimed and paid twice (once by Jeep, once by Mopar), and that is how fraud begins.

If Jeep's warranty said "excludes Gorilla Glass windshields" then Mopar would honor it themselves since double-dipping then wouldn't be possible. Keep that in mind when complaining about it. Mopar isn't in the wrong here, it's Jeep that dropped the ball and shortened the warranty period themselves.

The real question I have is what made Jeep go "Mopar covers it for 2 years but we're only going to cover it for 1 year anyway". They're all under the same corporate umbrella, I'm frankly surprised they're this uncoordinated.

As I have come to learn, Mopar does explicitly state they don't cover something covered by another manufacturer warranty (any of the FCA/Stellantis/Iacocca/Dodge Brothers/Willys-Overland lines).

Not only is the term of the Jeep warranty different, what is covered is different. Jeep is limited to factory defects with time and mileage limits. Mopar includes road debris damage for a longer time and no mileage limits. To me they should be the same, and Jeep is the one that needs to update its warranty to match Mopar for factory installed Mopar parts and equipment. Otherwise don't sell it.

I agree that I would expect this to be coordinated better. The Jeep and Mopar systems are so integrated from an online and phone interface standpoint that they are difficult to distinguish from each other. At the same time, the lack of knowledge about this topic at the dealer service level tells me communication, training, and coordination are lacking. The system doesn't seem to have a customer facing point of accountability either. It's all procedural with no one knowing more than their individual job. The people who talk to you don't have the authority to do anything, and you never get to Oz to talk to the man behind the curtain. The whole thing works until it doesn't. Once the process fails or stalls somewhere, no one knows what to do. It takes the customer escalating the issue to get anything resolved. It shouldn't be this way.

So could only one, Mopar or Jeep, deny the claim? Or is Mopar over Jeep and still would honor the claim if Jeep denies it? Should the claim be made with Jeep?

 

[MrFahrenheit]

I agree that it's misleading in how they do this. Given this is an upcharge it would be nice for Mopar's warranty to supersede the jeep warranty on that part. I hope more people see this and realize that factory upcharge is not worth it and Jeep changes the policy because of it.

 

[ShadowsPapa]

Not defending what's happening, but I might be able to shed a little light on why Mopar's warranty isn't in effect. It has nothing to do with who installed it. It has to do with the fact that it's already covered under Jeep's warranty.

If Mopar still covered it, you'd have a double-coverage and therefore double-claims situation. To avoid the problems with this, they dictate exactly who covers it; in this case Jeep. Otherwise a damaged GG windshield could be claimed and paid twice (once by Jeep, once by Mopar), and that is how fraud begins.

If Jeep's warranty said "excludes Gorilla Glass windshields" then Mopar would honor it themselves since double-dipping then wouldn't be possible. Keep that in mind when complaining about it. Mopar isn't in the wrong here, it's Jeep that dropped the ball and shortened the warranty period themselves.

The real question I have is what made Jeep go "Mopar covers it for 2 years but we're only going to cover it for 1 year anyway". They're all under the same corporate umbrella, I'm frankly surprised they're this uncoordinated.

here's how it was explained on OTHER parts bought through Jeep for Jeeps -
The parts come with a warranty - 2 years. Once it's installed on a vehicle with warranty, it is covered under that vehicle's warranty if there is warranty left, otherwise it's covered under its own warranty.
That's how they explained parts I installed or that they may install themselves.

 

[Maximus Gladius]

Good question...But who knows, maybe Mopar also has a hidden disclaimer, "if your insurance company replaces a factory installed GG windshield with another GG WS it STILL isn't covered by our Iron-Clad (lol) guarantee"

I find this situation disgraceful on the part of Mopar (much more then the dealers). It is their guarantee? and don't honor it because factory installed it, bunch of BS.

Sounds like an easy class action lawsuit could brew from this.

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