Less tha 1000. I haven’t even had to change the oil yet and They tell me it needs a new engine.
All I’m being told is that they put out a bad batch of Gladiators that have engine problems but that is the dealer talking. Jeep themselves aren’t saying anything because they haven’t gotten back to me at all. An engine has been ordered. It’s been 30 days and I’m still waiting. Then they have to put it all back together. I told the dealer from the beginning that something is wrong with this truck but they don’t want to deal with it so I was posting to see if anyone else had trouble. The thing is brand new.
That's terrible, so sorry to hear you're going through this. Can't belive the dealer is saying there's a "bad batch" out there. Horrible look to say FCA knowingly has faulty products out there and aren't seeking them out on their own to correct. This is absolutely a quality control thing they should rectify if they want to keep increasing their "initial quality" scores. If I were you, I wouldn't even want a new engine in a broken product, I'd be fighting for them to take it back and then they should incentivise you to keep you as a customer. Best of luck and keep fighting! There are a lot of good JTs out there and hopefully you can get back in one soon...
Thanks. I just did that. Hopefully, they’ll respond because no one else wants to. I just want to be able to drive the kind of vehicle I purchased. I am actually a repeat customer and still have my Wrangler that I purchased new. You’re right though, I want a different truck I don’t want something that’s already been ripped apart and put back together.
Jeep Care is a joke so is Jeep Wave, don’t expect any help with those folks. Waste of time and space; try and get your case to the retention team. They aren’t much better but they control buybacks, refunds ect.
Agreed. I am a repeat customer and bought the Gladiator over the Tacoma because I love my Wrangler. I was so excited to get the truck and it’s been a huge letdown. So many people have asked me where my truck is and when I tell them, they’re like nope. Not buying one of those. And they say they won’t use that dealer either. I’ve told people that I think the problem is this particular truck is bad but they’re freaked out by my experience. Who wants to pay 40,000 for a vehicle and then not get what they paid for.
Sorry that your experience has sucked as well. I hate that I have to go around bad mouthing Jeep but honestly their lack of response has pissed me off more than the fact that there’s something wrong with the vehicle. If I hadn’t put over 15000 down, I’d think of just letting them repossess it. I filed a complaint with the state yesterday and an investigator is supposed to be assigned but I continue to call everyday and am documenting my efforts.
I had some start/stop alarms when I 1st bought mine but they just went away. I never got the misfire code but mine idles the exact same way and has since I bought it 7/19. I've got ~30000 miles on it now and it still idles like that...or at least it did a month ago when I took it in for the tsb work on the steering. The steering gear is back ordered and due in to the dealership on 11/7. I've been in a rental since the beginning of September and have not had my Jeep for the best Fall weather Tx has had in years.
I really wish they would have not put a stop/start on this truck. I actually would have disconnected it but I didn’t want to void the warranty since I’ve had so many other problems. Thanks for the feedback on how yours idles.
I tend to disagree that the vehicle isn’t devalued. If you were on the lot looking to buy this vehicle and the dealer was like it only has 4000 miles on it why pay a new sticker price when you can get almost new? and then you were shown the maintenance record, would you buy it? This isn’t the first repair. It’s been back three times for warranty work since I bought it.
