Jeep Service...ugh

[kubankevin]

I used to have a 2017 Corvette Z06 which would make a rhythmic click / tick during turns. In that case, there ended up being a TSB that stated you needed to unmount the wheels, clean the contact points on the rotor and wheels, remount, and then you were good for about 1500-2000 miles before it came back.

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[legacy_etu]

I used to have a 2017 Corvette Z06 which would make a rhythmic click / tick during turns. In that case, there ended up being a TSB that stated you needed to unmount the wheels, clean the contact points on the rotor and wheels, remount, and then you were good for about 1500-2000 miles before it came back.

Sounds like a viable solution.

 

[AstroZombie]

Are they stock?

Yup, It has been a complete shit show. Jeep does not use FOX shocks anymore., Deal didn't even know JT Rubicons came with FOX shocks stock, thought i had a lift yadda yadda. The orders kept getting cancelled. Then i was told there was likely a recall and all units on the lot will need to be fixed first so its looking like it wlll be months and months to get the shock fixed. This was just 1 shock, now they need to replace all 4 since Jeep doesn't have teh stock fox shocks anymore. sorry ranting again.

 

[Hootbro]

Yup, It has been a complete shit show. Jeep does not use FOX shocks anymore., Deal didn't even know JT Rubicons came with FOX shocks stock, thought i had a lift yadda yadda. The orders kept getting cancelled. Then i was told there was likely a recall and all units on the lot will need to be fixed first so its looking like it wlll be months and months to get the shock fixed. This was just 1 shock, now they need to replace all 4 since Jeep doesn't have teh stock fox shocks anymore. sorry ranting again.

So it has been over a year. Is it a principle thing now and how long will you let this play out before just buying your owns shocks and installing them?

 

[AstroZombie]

So it has been over a year. Is it a principle thing now and how long will you let this play out before just buying your owns shocks and installing them?

supposed to have been delivered on the 26th. The dealer stopped responding to me and i only get information through Jeep Wave. plus now i need tehn to look at the axle locker position sensor. Gin got make them look at that when they replace the shocks.
The principle is, if i have to buy my own parts and install them why did i pay for a warranty? now i have hijacked this thread LMAO

 

[Gvsukids]

supposed to have been delivered on the 26th. The dealer stopped responding to me and i only get information through Jeep Wave. plus now i need tehn to look at the axle locker position sensor. Gin got make them look at that when they replace the shocks.
The principle is, if i have to buy my own parts and install them why did i pay for a warranty? now i have hijacked this thread LMAO

I'm sure you could grab a takeoff set for cheap and install them yourself. Easy to do.

 

[PAULIEWANKENOBI]

After 90 days isn't lemon law applicable? If your at over a year for parts couldn't you just demand similar shocks that are available be put on? Like bilsteins or kings of similar likeness? Just a thought cause I'm at the 2 week mark with very minimal communication from the dealer with no real resolution in sight and I'm getting extremely pissed off at the whole situation.

 

[AstroZombie]

After 90 days isn't lemon law applicable? If your at over a year for parts couldn't you just demand similar shocks that are available be put on? Like bilsteins or kings of similar likeness? Just a thought cause I'm at the 2 week mark with very minimal communication from the dealer with no real resolution in sight and I'm getting extremely pissed off at the whole situation.

they gave me 2 options, send the bad shock back to FOX to be rebuilt or get 4 new Bilstein shocks they use on all 2024 model JTR now. I chose 4 new shocks, add the strike and other BS excuses.

 

[PAULIEWANKENOBI]

That's what I am going to ask to have them do as well. The more I research my issue, the more and more I'm finding the Jeep branded fox shocks aren't the best.

 

[ALT2870]

I am still waiting for my shocks to be replaced. This has been since 01/23. I have had 2 Jeep customer care reps, 3 different service writes, and service manager and the parts manager involved. I didnt even get part numbers until september or october. I have dropped my jeep off 3 times under the impression they had parts and yes all 3 times they said they had parts in hand.

I kid you not I was about to try to find that guy that said he had been waiting on a shock for a year and here you are. Mine (under warranty) just arrived today. Go to the dealership to schedule an appointment and they said they can sneak it in right now so currently here waiting. Go figure.

Edit: This was for Freedom front shocks so not anything fancy.

 

[keithcroshaw]

Not sure if it applies but I had a “clunk” in the front when rolling to and from a stop. Turned out to be leaking stock shocks. Replaced under warranty but I swear I heard it again on the last warm day of fall. Only seems to happen when it’s warm. Good luck.

 

[Wolf Island Diver]

Get a GoPro, phone holder or something and record a video of the sound. No one here can help diagnose an issue via telepathy and a description of a noise. When I was a teenager I had a Nissan truck that made noise. I didn’t ask a forum, I asked my dad. When asking him I left out the critical part where I jumped the truck about 15 feet through the air like Spencer Low. After hours of tinkering, Dad found the culprit… sheared motor mounts. No one would have guessed that without the context of what I had been doing with the truck. And that’s all we can do, without more information: guess.

one post asked for the following point of clarification which I want to know too:

Does it sound like something’s rolling/sliding/moving and then stopping/hitting something?

If so then we can probably assume it’s something stuck somewhere. Lots of shit gets stuck between the bed and cab. Rocks easily get stuck above the frame rails under the bed from falling down between the cab and bed or in the space around the body mounts on the frame. This is a critical question because 99% of stuff that could be loose on the truck doesn’t sound like a noise, then a noise.

if not/if it’s just a clunk coming from the rear(ish) and it’s activated by bumps:

1. I’d check this first. The ebrake cables don’t come loose. They just are. There’s no TSB. There’s no procedure. This is just a poor design. Mine made noise for a solid year and it sounded like suspension components were loose. Fixed in 5 min
   https://www.jeepgladiatorforum.com/...-admin-warning-no-politics.23705/post-1213692
2. A clunk when backing or driving forward, not usually over bumps. A sound that seems to reset, then make the noise, reset, make the noise, is frequently a loose body mount. Also a known semi-frequent problem. Also no TSB that I’m aware of. Also something dealerships don’t want to touch. You can check the bolt with a medium 3/8 drive but don’t apply real torque without heating the bolts (preferably w/ and induction heater)
3. All rear suspension components. This sort of goes without saying, especially if the truck has ever been driven off road. This is just routine maintenance. I keep a 1/2 drive torque wrench and torque multiplier for LCAs in my truck.
4. Loose spare tire (It should click when properly tight otherwise it will come loose)
5. Loose exhaust components. Check their mounts/donuts. I lube mine with dry Teflon lube. (rubber compatible, not WD-40)
6. loose center support bearing mount. Lifted trucks often modify (lower) this. AEV gives you stacking plates. I can imaging that would rattle its ass off if loose.
7. The hard tops creaks and rattles but this is pretty distinctive.
8. Wiring harnesses on top of the frame rails can capture rocks/10mm sockets. You have to go the length of the rail with your hand checking for stuff
9. Heat shielding on the truck can come loose and it’s everywhere. It can capture rocks too. I had it on my diesel protecting the upper front control arm bushings.

Other stuff we don’t know about because it’s not our truck:

1. Bed molle panels, like JCR? Nuts, bolts, acorns, rocks, love to get stuck between these and the bed
2. Ever removed bulkhead panel behind rear seats. The clips break and rattle around there. Could be from factory installation too.
3. Do you have the factory under seat storage box? Is there a 10mm socket rolling around in it?
4. Do you have something in the behind the rear seat pockets against the rear bulkhead?
5. Removed the floor drains? Stuff that falls through them can get stuck there between the body and frame
6. Ever wire anything into the bed/tap the tail light circuit? Unsecured wiring can rattle around
7. Towing plugs/wiring if you’re set up for trailering. That can rattle.
8. Have you wrecked it, or come down hard off road? Did you get the bed lined before checking the bed mounting bolts? The actual bed could be loose. Another reported factory issue, but a good hard whack down onto the nose of the truck and cause the whole bed to shift and loosen on truck. I’ve not experienced this on the Gladiator (knock on wood)
9. Do you have bed racks, a tonneau cover, wheel spacers, aftermarket suspension, step rails, rock rails, a hi-lift jack mounted anywhere? That can all rattle. Aftermarket stuff tends to come loose (is more poorly designed than OEM)
10. The plastic covers/shrouds on mechanisms can rattle and things get stuck in them. Bestop SunRider for HardTop has a defect that makes it intolerable, the factory soft tonneau or aftermarket tonneau. Anything that has a plastic cover or layers of material with a void space can collect a rock or something that rattles back and forth.
11. Any rigid connection between the frame and body can/will make noise. Specifically I’m talking about aftermarket fender liners. I’ve been chasing pops and rattles from my American Adventure Labs liners since I installed them. Terrible product. You can make relief cuts in them where they bind. Test, rinse, repeat.

 

[Tomtem]

It does happen at low speeds yes, throttle doesn't seem to have any effect on it though ..but that is definitely a thought and I'll ask the dealer to investigate that for sure!! Ty!!

If that is what is wrong, then there is nothing to fix. It is a Jeep thing and you can add it to the list of what Jeepers enjoy the most. ?

 

[PAULIEWANKENOBI]

I've had 3 jeeps, this isn't the jeep thing.

 

[Maximus Gladius]

I’d be looking throughout the whole frame cavity with a bore scope, camera.

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