jfreeham
Active Member
I've read this thread, and I'm sure my question has been answered therein, but I'm not very tech savvy and am confused. So, here's my story; your guidance will be appreciated.
1) I ordered the Mopar trailer brake the day it was released.
2) Soon after it arrived so did the fix for the steering issue. Both were scheduled to be installed at the same appointment. The steering fix was installed and now the JT steers properly and I don't have to worry about being pulled over for a DWI (I don't drink) or worry about killing children who wander into the street. One problem solved, but one to go. But the dealer wasn't able to install the trailer brake control because it didn't include the wiring/harness necessary for installation.
3) The next day I took to the dealer the letter/notice that has been reposted a few times in this thread. They were glad to read it and even made an appointment for the next morning. We were all filled with hope and were eager to see a successful resolution to the matter.
4) The next morning the dealer installed the brake controller, that is, it is in my dash, but they couldn't get it to work because they needed codes (I hope this is making sense). They said that they had called people (FCA - Jeep - Mopar people, I'm not sure who, exactly) and were told the people were aware of the issue, were working to solve the problem, had opened a ticket, and would be back in touch when a fix has been issued. I think they said something about February.
5) I've ascertained from this thread that the date of the build is important for this conversation. Our JT was built in December 2019.
6) I'm puzzled: Upon purchasing our JT in August I had an after market brake controller installed - it's on the lower left corner of the dash, next to the driver door. Bubba installed it in 15 minutes. It works. No problem. All for a grand total of $120.00. (As I write this I'm getting miffed.) I'm normally a patient person, but I've spend a lot of money for the purchase and installation of the Mopar brake controller. Why was it released if it didn't work? That's dishonest. Very dishonest. No, that's thievery. So, the brake control dial is in my dash. It looks nice. I sure wish it worked. I'm trying to not let it sour me on our truck, which is great and tows our Airstream with grace. But I've been taken and feel like a fool, like I've been hustled.
7) What's my next step? Is there another step? Or do I wait for a fix to become available in February, which I think probably means July, if we're lucky. The problem isn't with my dealer. They are doing the best they can with the information they're given. The problem is FCA. I'm just a consumer with no recourse except to never buy another FCA product, which I would hate to do because I have a number of family members who work at the plant in Toledo, and who are proud of their work.
8) Please help.
1) I ordered the Mopar trailer brake the day it was released.
2) Soon after it arrived so did the fix for the steering issue. Both were scheduled to be installed at the same appointment. The steering fix was installed and now the JT steers properly and I don't have to worry about being pulled over for a DWI (I don't drink) or worry about killing children who wander into the street. One problem solved, but one to go. But the dealer wasn't able to install the trailer brake control because it didn't include the wiring/harness necessary for installation.
3) The next day I took to the dealer the letter/notice that has been reposted a few times in this thread. They were glad to read it and even made an appointment for the next morning. We were all filled with hope and were eager to see a successful resolution to the matter.
4) The next morning the dealer installed the brake controller, that is, it is in my dash, but they couldn't get it to work because they needed codes (I hope this is making sense). They said that they had called people (FCA - Jeep - Mopar people, I'm not sure who, exactly) and were told the people were aware of the issue, were working to solve the problem, had opened a ticket, and would be back in touch when a fix has been issued. I think they said something about February.
5) I've ascertained from this thread that the date of the build is important for this conversation. Our JT was built in December 2019.
6) I'm puzzled: Upon purchasing our JT in August I had an after market brake controller installed - it's on the lower left corner of the dash, next to the driver door. Bubba installed it in 15 minutes. It works. No problem. All for a grand total of $120.00. (As I write this I'm getting miffed.) I'm normally a patient person, but I've spend a lot of money for the purchase and installation of the Mopar brake controller. Why was it released if it didn't work? That's dishonest. Very dishonest. No, that's thievery. So, the brake control dial is in my dash. It looks nice. I sure wish it worked. I'm trying to not let it sour me on our truck, which is great and tows our Airstream with grace. But I've been taken and feel like a fool, like I've been hustled.
7) What's my next step? Is there another step? Or do I wait for a fix to become available in February, which I think probably means July, if we're lucky. The problem isn't with my dealer. They are doing the best they can with the information they're given. The problem is FCA. I'm just a consumer with no recourse except to never buy another FCA product, which I would hate to do because I have a number of family members who work at the plant in Toledo, and who are proud of their work.
8) Please help.
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