More from Engine Failure

[Almost]

Sounds like Brent and James are both JOs.

I know it's been said many times, but you need to get the fuel tested. If they want to play games unfortunately you will need to as well. Once tested you need to immediately talk to corporate and ask for information to contact their lawyers. It should get resolved rather quickly as they avoid wanting to get their lawyers involved as it then is going to cost them more regardless. I've dealt with their games when they tried to get out of my lifetime powertrain warranty on my JKU twice.

Sponsored

 

[Dartman48]

Just received the repair estimate $11,400.
Also, it is not Jeep Wave (Stellantis) rejecting the warranty repair. It’s Anderson CJDR refusing to submit the case for warranty coverage.
I have submitted the estimate to my USAA insurance for Comprehensive Insurance coverage.
As I have stated before, the fuel was tested three (3) times, because the Service Tech “smelled something”. The first test (vapor flame test) resulted in a burst flame. The second and third tests resulted in no flame. I was not present for the draw of the first sample. I was present for numbers two and three.
The Service Mgr is resting on the Technicians smell test of the first sample.
I will have the truck repaired and then sell it. I cannot rely on the Basic Warranty nor on the Premium 126k Bumper to Bumper warranty I paid $2600 for.

 

[Dartman48]

The two most shocking and telling comments made by the Service Manager
1. I’m aware of the three tests, but I’m going with Tyler’s (service tech) smell test.
2. My primary responsibility is to protect the store.

So he disregarded the Independent Testing. And the customer is not his concern. Beware of Anderson CJDR Service Department. Particularly where warranty repair is concerned.

 

[jeepers29]

The two most shocking and telling comments made by the Service Manager
1. I’m aware of the three tests, but I’m going with Tyler’s (service tech) smell test.
2. My primary responsibility is to protect the store.

So he disregarded the Independent Testing. And the customer is not his concern. Beware of Anderson CJDR Service Department. Particularly where warranty repair is concerned.

Get those responses in writing and then I would go up the ladder. That is total bs, a smell test over independent testing.

 

[Sandevino]

We used to put a little gas in the diesel to prevent gelling. I call BS too…

 

[Maximus Gladius]

OP, you are allowed to get an independent report to have for your own lawyer/insurance claim or you may even want to draft a nice letter to the US Stellantis President/CEO and the executives under him.

Look up the Stellantis roster on line. Their emails are not listed but it’s as follows:
[email protected]

The top wags love hearing about the dealerships that screw over their customers.

 

[ShadowsPapa]

We used to put a little gas in the diesel to prevent gelling. I call BS too…

You were either an OTR driver, or farmer, or heavy equipment operator. The tricks that were done on tractors to make them start and run in the winter were "interesting".

The top wags love hearing about the dealerships that screw over their customers.

Oh, boy, that's for sure. I've been begged and pleaded with before - one guy even said his pay could be dinged. Of course I gave him good marks - why not? He knocked almost $300 off a bill for me!

 

[azaustin]

Thanks. I was misinformed by an employee.

 

[Dartman48]

Right now I’m riding the bench. After the truck is back in my possession I will stink up the place. However it’s like sending your meal back in a restaurant.
I have fuel, but no chain of custody. I have three Independent tests, but dealer rejects results.
I’ll wait. I’ll organize. I’ll make noise and trouble.

 

[22EcoDs]

Don't pay and don't submit to USAA. It will jack up your insurance and let the dealer win. What did jeep cares say?

 

[Maximus Gladius]

That tech is pretty special. Probably some AI bot that samples through the nose and spits a data sheet out the ass.

 

[Rusty PW]

I would be talking to a lawyer about now.

 

[Sandevino]

You were either an OTR driver, or farmer, or heavy equipment operator. The tricks that were done on tractors to make them start and run in the winter were "interesting".

I was a heavy line diesel and heavy equipment repair technician. I was the guy that showed up to fix your problem when you've exhausted all other cheaper options.

 

[rharr]

Did you not show them the factory recall? Your Vin number will have a recall tag on it that says the high pressure fuel pump is known to fail and Jeep is working on a fix. Currently Jeep seems to be fixing failed hp fuel pumps under warranty with old units until the fix can be established.

Sounds to me the dealer does not want to do the work. Walk away from that dealer and contact the next closest one by starting the conversation as such:

I see my jeep has a open recall on the high pressure fuel pump. My Jeep's high pressure fuel pump has failed. Can i drop the jeep off to have your technicians evaluate it to make sure it's the fuel pump and if so start the warranty process?

If they say no, then look for anther dealership.

End of the day the dealer ship has to report the findings to mother jeep then get approval from mother jeep to do the work for xyz price, mother jeep will pay the dealer ship for the work.

If the dealership thinks mother jeep is paying to little or they don't have the skills to do the work, then they give you the shaft like now.

if the dealership or jeep refuses to honor your warranty then you need to contact your warranty company and file a complaint and in addition talk to a lawyer, in my opinion there is a good case to build about HP pumps having a high failure rate to the point of recall and you have said pump.

so either sue to honor warranty or sue under buyer protection lemon laws of your state and force a buy back.

https://www.chrysler.com/universal/webselfservice/pdf/Z96.pdf

Look at the section about out of pocket payments

here is the offical recall
https://static.nhtsa.gov/odi/rcl/2022/RCLRPT-22V767-8697.PDF

Your 2021 falls in that range

 

[Hootbro]

Just received the repair estimate $11,400.
Also, it is not Jeep Wave (Stellantis) rejecting the warranty repair. It’s Anderson CJDR refusing to submit the case for warranty coverage.

All indications tell me that dealership does not want to do the warranty work because they will get paid a lesser hour rate. They want to fleece you for full bill upfront and is borderline criminal in my opinion.

If you roll over and pay full bill and try to argue your case after the fact with Stillantis to get your money back, you are behind the eight ball in dealing with this.

You might want to look into what your state agencies are that deal with consumer protection and dealership/service department regulatory policies and law. I think your dealership is doing you dirty. I know some people do not like to be confrontational and roll over on such things rather than confront them, but I can see 11,400 reasons to fight this.

Sponsored