More from Engine Failure

[Vtur]

Don't pay it. Request to have it tow to another dealer for a second opinion due to incompetent diagnoses. Must get something in writing, and also get Jeepcare involve during this process.

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[Dartman48]

Let me bring y’all up to date. I’m insurer, USAA, denied the Comprehensive Coverage Claim. And rightly so, because it’s a mechanical failure. Stellantis won’t/can’t help because no warranty claim has been submitted to them.
so now I’m left with Anderson CDJR in Lake Havasu City, AZ to decide my fate. I have directed them to make repairs to the JT and I want all replaced parts returned to me.
Once my Jeep is back in my garage, I will begin legal proceedings with a contract attorney. There is clearly a breach of contract here, so I’ll sue for three times all expense.
Thank all of the Jeepers out there for being supportive and giving valuable advise.

 

[Hootbro]

Let me bring y’all up to date. I’m insurer, USAA, denied the Comprehensive Coverage Claim. And rightly so, because it’s a mechanical failure. Stellantis won’t/can’t help because no warranty claim has been submitted to them.
so now I’m left with Anderson CDJR in Lake Havasu City, AZ to decide my fate. I have directed them to make repairs to the JT and I want all replaced parts returned to me.
Once my Jeep is back in my garage, I will begin legal proceedings with a contract attorney. There is clearly a breach of contract here, so I’ll sue for three times all expense.
Thank all of the Jeepers out there for being supportive and giving valuable advise.

So the dealership is doing you dirty but you are going to let them do the work anyway and trust them to do that right? I would have a stick in my craw about that if me.

Do not be surprised if your asked for returned old parts magically/accidentially either get lost, trashed or turned in for core charge.

 

[Dartman48]

I have little or no choice in who does the repair. The next nearest dealership is in Bullhead City, AZ. But, surprise surprise, it’s owned by Anderson Group also.
I know I’m in for a fight. I won’t say “it’s not about the money” because as a retired man it’s a pretty big chunk of cash. But the principle of the thing is cause for the fight. What good is a warranty if the dealer can just ignore the claim.
So, I’ll fight.

 

[Hootbro]

I have little or no choice in who does the repair. The next nearest dealership is in Bullhead City, AZ. But, surprise surprise, it’s owned by Anderson Group also.
I know I’m in for a fight. I won’t say “it’s not about the money” because as a retired man it’s a pretty big chunk of cash. But the principle of the thing is cause for the fight. What good is a warranty if the dealer can just ignore the claim.
So, I’ll fight.

I am not in your shoes so I cannot grasp what is your reality fully and your ability to do things within reason. I am not dogging on you on purpose, just would like to see if there is a better outcome possible for you.

Like how far from the nearest dealer are you that is independent of that Anderson group? Is it within means to go to them and have a frank discussion with what you are dealing with to see if they are receptive to filing an actual claim with Stellantis? Might be worth the drive to see that third dealership and pay to have your vehicle flatbed wrecker towed to them.

 

[Dartman48]

Hey Hootbro, I’ll take any comments or advise, and not be offended.
Nearest dealer not part of the Anderson Group is in Kingman, Az. That’s just a few hours away. On this past Tuesday I authorized the dealer to make repairs, so I’ll not stop the process now.
on the advise of an attorney friend, I’ll let the repairs play out, then proceed with legal recourse.
AZ does not have a Lemon Law, Small Claims is limited to $3500, so I’ll get a Contract Law attorney and file.
I do have concerns for any future work on the JT. Particularly when the Service Manager is denying this based on his Technicians nose.
How qualified is the Service Dept when it comes to the ecoDiesel??

 

[rharr]

How qualified is the Service Dept when it comes to the ecoDiesel??

not very, the ecoD is a new engine type for most jeep dealerships. If the dealership is a Ram and Jeep dealership then the tech there may have more experience with the ecoD because it's been in Rams longer.

Case in point, local jeep dealer here, i heard about a guy who had the same failed fuel pump, took it to the dealer, they replaced it under warranty and the jeep has been back to the dealer multiple times to have other things now fixed because the dealer didn't button it up correctly.

 

[ShadowsPapa]

I have little or no choice in who does the repair. The next nearest dealership is in Bullhead City, AZ. But, surprise surprise, it’s owned by Anderson Group also.
I know I’m in for a fight. I won’t say “it’s not about the money” because as a retired man it’s a pretty big chunk of cash. But the principle of the thing is cause for the fight. What good is a warranty if the dealer can just ignore the claim.
So, I’ll fight.

In my experience, doesn't matter who owns it as far as the corporation at the top. They do little with day-to-day management of shops and so on.
Dewey in Ankeny, IA is owned by the same corporate dolts that own Stew Hansen on the west side of Des Moines and yet their shops are night and day apart in how they work.
One shop blamed certain problems on my winch, the other shop said naw, bring it here, it can't be your winch.
One wouldn't deal with the broken body bolt, the other not only dealt with it but felt so bad about the time it took and the cost, they almost cut the bill in half. One wouldn't give me much as far as trade value on my 2020 JT, the other guaranteed me a decent price (beating most internet pricing) for as long at it took to get my 2022 JT.
One has loaners (subject to first come, first served) the other has no loaners.
One has people who can work on the diesel or even the 4xe, the other is one you don't want to work on your 4xe.
Yet - both owned by the same corporation.
I drive clear across town - 40-45 minutes away instead of 20 minutes away these days.
I used to have great luck with Dewey and still would be fine with them doing WAVE or service work, basic stuff ......... but...........

 

[sharpsicle]

Not to be negative, but this sounds like a fishy avenue to take. You are definitely getting hosed. But authorizing work can’t possibly be in your best interest. You are no longer dealing with the corporate body that honors the warranty at that point, you’re dealing with an independently owned shop. And you’ve authorized the repair. How are you going to claim you don’t have to pay them for work you’re agreeing to compensate them for?

You should be taking action with Stellantis to fix the Jeep first and foremost. Stellantis has not had an opportunity to honor the warranty, and they need to be afforded that opportunity. You should be in touch with them, not independently authorizing paid repairs. I don’t want this to come back and bite you in the ass. I don’t know your “attorney friend” but with what’s on the line, a second legal opinion might be warranted.

 

[Hootbro]

Not to be negative, but this sounds like a fishy avenue to take. You are definitely getting hosed. But authorizing work can’t possibly be in your best interest. You are no longer dealing with the corporate body that honors the warranty at that point, you’re dealing with an independently owned shop. And you’ve authorized the repair. How are you going to claim you don’t have to pay them for work you’re agreeing to compensate them for?

You should be taking action with Stellantis to fix the Jeep first and foremost. Stellantis has not had an opportunity to honor the warranty, and they need to be afforded that opportunity. You should be in touch with them, not independently authorizing paid repairs. I don’t want this to come back and bite you in the ass. I don’t know your “attorney friend” but with what’s on the line, a second legal opinion might be warranted.

Pretty much this. There is only side of the story that will be documented on the repair order, theirs.

 

[rharr]

Not to be negative, but this sounds like a fishy avenue to take. You are definitely getting hosed. But authorizing work can’t possibly be in your best interest. You are no longer dealing with the corporate body that honors the warranty at that point, you’re dealing with an independently owned shop. And you’ve authorized the repair. How are you going to claim you don’t have to pay them for work you’re agreeing to compensate them for?

You should be taking action with Stellantis to fix the Jeep first and foremost. Stellantis has not had an opportunity to honor the warranty, and they need to be afforded that opportunity. You should be in touch with them, not independently authorizing paid repairs. I don’t want this to come back and bite you in the ass. I don’t know your “attorney friend” but with what’s on the line, a second legal opinion might be warranted.

the whole thing sounds fishy all the way around from dealer not even asking mother jeep about warranty reimbursement to no one from either the dealer or the owner discussing the open recall on said failed component.

the poster has been given tools to use, it's up to him if they want to use them or not.

Technically speaking he can pay for the repairs then fight with mother jeep directly to have mother jeep pay him back for the work under stated warranty. The process is discussed in the manual. Though it maybe the long road. If that fails then he could try suing, but he needs to document all the attempts and ways he has sought warranty service as published in his information that came wit the Jeep before he can sue.

 

[staying_tuned]

Would sitting on it until it's called up for the recall (ETA currently is July/August) be an option? I get the principle thing but it would gut me knowing I'm coming out of pocket on a recall repair that will essentially be free in the coming months.

 

[Free2roam]

@JeepCares get this resolved please.

 

[ShadowsPapa]

@JeepCares get this resolved please.

What do you want them to do?
All they can do is aid in communications, they have no leverage. If a dealer is crappy, all they can do is suggest the customer go to a different dealer and again, assist with communications or give a phone number to call about it.
They can't resolve things, only be a liaison between customer and dealer or STAR and so on.
If parts won't be ready until July/August, JC can't do anything about that.
And since these parts come from outside Jeep/Stellantis, there's even less leverage.
JeepCares could perhaps help in a loaner/rental vehicle, work with arrangements like that, but they can't otherwise resolve anything this big.
If a dealer refuses to play nice - then it's the customer review system, FB pages, Google reviews and so on that have the greatest impact. Hit 'em in the wallet.

 

[Free2roam]

What do you want them to do?
All they can do is aid in communications, they have no leverage. If a dealer is crappy, all they can do is suggest the customer go to a different dealer and again, assist with communications or give a phone number to call about it.
They can't resolve things, only be a liaison between customer and dealer or STAR and so on.
If parts won't be ready until July/August, JC can't do anything about that.
And since these parts come from outside Jeep/Stellantis, there's even less leverage.
JeepCares could perhaps help in a loaner/rental vehicle, work with arrangements like that, but they can't otherwise resolve anything this big.
If a dealer refuses to play nice - then it's the customer review system, FB pages, Google reviews and so on that have the greatest impact. Hit 'em in the wallet.

When mine blew. My Jeep Cares rep helped with everything. From communication to getting parts. To making sure I had a rental. Yeah they can help. They can also take it up the chain too. Which I had to do. Which helped out immensely.

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