ShadowsPapa
Well-Known Member
- First Name
- Bill
- Joined
- Oct 12, 2019
- Threads
- 178
- Messages
- 29,086
- Reaction score
- 34,570
- Location
- Runnells, Iowa
- Vehicle(s)
- '22 JTO, '23 JLU, '82 SX4, '73 P. Cardin Javelin
- Occupation
- Retired auto mechanic, frmr gov't ntwrk security admin
- Vehicle Showcase
- 3
You'll not see this as a recall for multiple reasons. Jeep has handled it and given orders. This is a DEALER issue now, it's in the laps of the dealers. GIVE ANY DEALER WHO REFUSES ALL ZEROs (0) on any survey you get - that will get their attention. You may even get a call from Jeep customer care, I did.@JeepCares your brand is suffering here. This should be a recall and your customers should not be fighting incompetent dealer service departments to get a fix for the products flawed design. Jeep dealership service is the worst aspect of the Jeep experience.
Please give this feedback to whichever executive cares about this sort of thing. Ford is releasing a product that will take from your market share so now would be a good time to remove this noise and satisfy your current and future clients.
Since it's not a drastic safety issue and it's not impacting ALL Jeep JTs and Wranglers, you won't find it being a recall. That takes a whole lot more, plus the company is then forced to work with the NHTSA - ain't gonna happen.
The TSB is VERY SPECIFIC, VERY CLEAR. Let any refusing dealer know you are advertising their name and calling corporate and complaining.
Again, any survey - all 0s
Those mean a lot to them as far as their status with Jeep corporate - I was told directly what happens if they get too many of those, even one bad one can get them a rep asking what's up.
Check the post by mounstainpass - that's the way to deal with these people.
Jeep has addressed it and made it plain and clear - nowhere does it mention a lift, tires, springs, shocks or any other modification. It says if the customer complains, check for these codes, check for this software, if that's ok, FIX IT.
That's the bottom line - the dealership is told to fix it.
Jeep has addressed it. They have given orders.
It's in the laps of the dealers now.
I didn't even BUY from the dealer I went to - showed them the TSB, pointed to the bottom line, it's now got the new steering gear. THIS IS A MONEY-MAKER for them! They don't even have to PROVE to corporate there's a problem! Anyone can walk in and say my Jeep wanders, point to the TSB. Dealer orders parts, dealer replaces parts, dealer makes money. It's that simple. They don't have to prove a thing! They don't even have to tell FCA if the Jeep was lifted or not!!!!!!!!!!!!!
They put down the customer name, VIN, when it was done, you signed off on it, they submit the paperwork, they get full reimbursement for the parts and the work. No mention to corporate of any tires or lift.
How much easier can it be for a dealer to make money??
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