PhantomChameleon
Well-Known Member
Almost like dealerships have no clue what they're talking about and pull made up information out of their ass constantly...
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Great video.I know many of you have already reported back but I had the tsb done. My dealer was very supportive and worked to get the best timeliness that we could. Many are experiencing long wait times. I would recommend finding a dealer that will work with you. Even if you have to drive a long way.
The dealer finally has the part for my Wrangler JLU. I'm still waiting for the Gladiator. I'm bringing it in and see if there's any improvements.Talked to my cousin who is the inside parts guy at my dealer yesterday and he told me Jeep is only letting the dealers order 1 a month now. I’m not sure when it changed. When they ordered mine a couple of weeks it was 1 every 2 weeks.
YES ...@JeepCares
What does this mean exactly? There are people reporting that the parts are backordered, on campaign hold, dealer can only order one a week or month or every 52.875 days if there is a harvest moon, or that there is a new TSB and new parts coming. The information is all over the place. You, however, suggest that you can facilitate getting parts. Are parts available or not? If so, how often? If not, when will they be available?
I am one of those who was told the parts are backordered and given no further information.
my wrangler JLU just went in for the new steering box. I ask for my Gladiator and they said that it's still pending till Dec. 7th.Talked to my cousin who is the inside parts guy at my dealer yesterday and he told me Jeep is only letting the dealers order 1 a month now. I’m not sure when it changed. When they ordered mine a couple of weeks it was 1 every 2 weeks.
Yeah, I am getting the feeling this is definitely part of the reason. There are a lot of vehicles affected by this, and unfortunately FCA is choosing to prioritize new sales rather than take care of people who already gave them their money.YES ...
Parts ARE available !!!
They are being used to build the 2021 Gladiators !!!
You just cant have one ...
It’s like your phone company. The customer service and deals are for the new customers, not you. I’m so sick of how FCA handles this that I opened a case with the NTSB.YES ...
Parts ARE available !!!
They are being used to build the 2021 Gladiators !!!
You just cant have one ...
Not if you have the complaint registered with your dealer - any fault found prior to end of warranty would be covered if they have it on record before warranty expiration.What happens to those who fall out of the warrantee period while waiting? If FCA plays their cards right they can screw every 2020 owner simply by dragging this out over the next 24 months. Supplying each stealership 1 per month will leave a bunch of owners hanging while the 36 month window closes.