Oracle Flush Mount Tail Lights Issues

[JohnQ]

Just a small batch of RH lights we produced for replacements. Shoot me a PM if you don't see it and i'll get one out to you.

Definitely no connector in the box. Sent you a PM yesterday. Thanks for your help.

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[JohnQ]

Definitely no connector in the box. Sent you a PM yesterday. Thanks for your help.

Connector received. No more blind spot monitoring issue. Thank you Oracle.

 

[CompanyMan]

My passenger side light stopped working a few months ago. Oracle sent me a replacement. Now the replacement is malfunctioning. I have submitted another warranty request, but am a bit jaded at this point. Going to commute agin today with no right turn signal for lane changes.

 

[CompanyMan]

This time the warranty process went much faster and easier, the replacement tail light is on the way. I really hope this one holds up. I like the look of these, and the reverse lights are much brighter than OEM LED.

 

[OM Jeep]

Installed the flush mount lights, and now my Blindspot system is not working. Connected and reconnected everything multiple times and no go.

Reached out to customer service and they sent me an email with links that are dead and pictures that don’t work. This was supposed to help me determine whether Oracle wired the lights correctly, and if not, instructions on how to remedy that myself. After several follow-ups to receive a new email, I haven’t heard back.

I was able to piece things together using pictures online to double check the wiring of the fourth and fifth wire on the driver side light and all is wired correctly. Still having the issue. Super frustrating.

I have two other Oracle products, and was hoping this would be a good one too.

 

[Klicht87]

My passenger side light stopped working a few months ago. Oracle sent me a replacement. Now the replacement is malfunctioning. I have submitted another warranty request, but am a bit jaded at this point. Going to commute agin today with no right turn signal for lane changes.

I had the same issue with mine...right side also. I got a replacement really fast but I just left the oem lights installed. I haven't bothered to reinstall the oracles.

 

[ORACLElights]

Installed the flush mount lights, and now my Blindspot system is not working. Connected and reconnected everything multiple times and no go.

Reached out to customer service and they sent me an email with links that are dead and pictures that don’t work. This was supposed to help me determine whether Oracle wired the lights correctly, and if not, instructions on how to remedy that myself. After several follow-ups to receive a new email, I haven’t heard back.

I was able to piece things together using pictures online to double check the wiring of the fourth and fifth wire on the driver side light and all is wired correctly. Still having the issue. Super frustrating.

I have two other Oracle products, and was hoping this would be a good one too.

Hi, If your Jeep is lifted and/or has large wheels, the BSM may only be picking up tall vehicles (trucks, 18-wheelers, etc). If this is the case, some 3mm thickness foam tape may need to be added to shim inside the sensor cavity to aim the sensors further downward. Vertical adjustment would only be necessary on vehicles where the sensor is greater than 1 meter distance from the ground.

 

[Minty JL]

I just ordered a set with the Black Friday sale for 25% off..........hope all of the kinks are worked out

 

[OM Jeep]

Hi, If your Jeep is lifted and/or has large wheels, the BSM may only be picking up tall vehicles (trucks, 18-wheelers, etc). If this is the case, some 3mm thickness foam tape may need to be added to shim inside the sensor cavity to aim the sensors further downward. Vertical adjustment would only be necessary on vehicles where the sensor is greater than 1 meter distance from the ground.

could you show me a photo of this?

 

[OM Jeep]

Follow up multiple times via email today, Monday, and still no answers. Truly appalling customer service.

 

[Minty JL]

Follow up multiple times via email today, Monday, and still no answers. Truly appalling customer service.

I can understand you frustration.....but with holidays and the 25% off sale they're running, they might be swamped right now.

 

[ORACLE Terry]

could you show me a photo of this?

Including the complete instructions and photos here:

If your Jeep is lifted and/or has large wheels, the BSM may only be picking up tall vehicles (trucks, 18-wheelers, etc). If this is the case, some 3mm thickness foam tape may need to be added to shim inside the sensor cavity to aim the sensors further downward. Vertical adjustment would only be necessary on vehicles where the sensor is greater than 1 meter distance from the ground.

Once you've added the first set of 3M foam shims, go for a test drive. If the BSM is still not picking up properly then they need to add more 3M Foam

 

[OM Jeep]

Including the complete instructions and photos here:

If your Jeep is lifted and/or has large wheels, the BSM may only be picking up tall vehicles (trucks, 18-wheelers, etc). If this is the case, some 3mm thickness foam tape may need to be added to shim inside the sensor cavity to aim the sensors further downward. Vertical adjustment would only be necessary on vehicles where the sensor is greater than 1 meter distance from the ground.

Once you've added the first set of 3M foam shims, go for a test drive. If the BSM is still not picking up properly then they need to add more 3M Foam

Did this, did not work. Still receiving error. Very very frustrating.

 

[Klicht87]

Does the harness connector only connect one way? Is it worth checking to see if you need to flip the oracle sensor harness to the vehicle harness?

 

[OM Jeep]

Only connects one way. There are two harnesses - one to the car and one to the sensor. I’ve checked and rechecked. ?

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