Survey- For those with misfire issues

[Deleted member 31576]

You are entitled to be pissed but if you think you leaving the brand is going to ripple on their sales, that is a false sense because the same problems happen in other brands and they will come to Jeep to replace you.

Jeep is nowhere near a tipping point on overall quality or lack of to be impacted. They know it at some level and that is why their lack of giving a shit is displayed in such cases. Not right, but it is what it is.

so true brother. I wouldn’t leave the brand because i thought it would make a difference in their sales. I would leave the brand because of my experience with them. Someone else (brand) deserves our money.

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[Deleted member 31576]

So we picked up our 2020 Gladiator today from Gainesville Jeep/Dodge. Needless to say, after 36 days at the dealership - what a mess. They replaced the engine, replaced the rear glass and did a software update that was suppose to fix the random hot air on the floor board. My wife actually has the vehicle - so I will check it out when she gets home.

The engine and the rest of the repairs were done within the last 5 days - yes, that's right - the vehicle was at the dealership for 31 days just sitting there. Nothing was done. The engine was received the day after Columbus Day (Monday October 11th), It didn't get installed until October 13th. The back window was even replaced/repaired until Friday the 15th and it was tinted today - the day we picked it up.

So why was it at the dealership for over a month????? Good question.

During that time, I placed calls with the dealership manager, dealership service manager, regional group service manager and with JeepCares - all with no response.

I also attempted to contact JeepCares several times by phone and through this forum - and never got a response.

Service, customer service in particular, has gone to garbage in this industry.

My wife drove 21 miles and the START/STOP is not working. Go figure.


If you are reading this post and have not purchased a Jeep yet - and are wanting a balanced review or opinion - look around and look at the positive stuff people are saying - but also look at the problems many of us have had - in particular with the brand and more importantly with the respective dealerships.

Thanks for responding to my message to you that I sent 4 days ago.

@JeepCares

Ignoring the problem doesn't make the problem go away - it makes the people go away.

 

[Hootbro]

My wife drove 21 miles and the START/STOP is not working. Go figure.

Given how long it sat, does not surprise me. Give it week of daily driving to give the batteries a chance to level out before calling it a problem.

How is the replacement motor running otherwise?

 

[Ball_Ze]

My wife drove 21 miles and the START/STOP is not working. Go figure.

Hi. N00b here, but I've worked in the auto industry calibrating engines for the last 25 years - and just want to say that you're start/stop probably isn't working because of how long your Jeep has sat in service. Our products look at a lot of stuff to determine if we're going to perform ESS, but the major one is the battery's state of charge. We use an algorithm to determine it, and I'd bet that Jeep does as well.

With the long sleep at your dealership, it's probably waiting for the battery state of charge to get to a certain level before going into ESS.

I know this doesn't really pertain to your overall complaint, I'm hoping to just reduce your stress by a percent or two. ?

 

[WantaJL]

Good evening, just stumbled onto this post because my 2021 JTR with 2300 miles has been in the shop since Saturday. When the tow truck picked it up it had a blinking CEL and the following codes P0171, P0300, P2096, and P0137. To top everything off I have not even been able to get a loaner because Enterprise doesn't seem to have any Chrysler products.

As of today the dealer has told me that I need at least 1 new camshaft and my anticipated wait time is 2 weeks.

I love my gladiator but after all these problems this early I'm really starting to doubt the quality of it or if I even want to keep it.

What are the chances of this just being a camshaft vs complete engine shop?

What are the chances of this being a 1 time fix?

 

[Maximus Gladius]

Good evening, just stumbled onto this post because my 2021 JTR with 2300 miles has been in the shop since Saturday. When the tow truck picked it up it had a blinking CEL and the following codes P0171, P0300, P2096, and P0137. To top everything off I have not even been able to get a loaner because Enterprise doesn't seem to have any Chrysler products.

As of today the dealer has told me that I need at least 1 new camshaft and my anticipated wait time is 2 weeks.

I love my gladiator but after all these problems this early I'm really starting to doubt the quality of it or if I even want to keep it.

What are the chances of this just being a camshaft vs complete engine shop?

What are the chances of this being a 1 time fix?

It’s crappy having to deal with this…
The PO300 will be a cam fix but the other codes look like fuel fumes, vacuum leak, oxygen sensor intake stuff. You can only hope it’s a one time fix. All depends on the tech’s ability to critically think through the diagnostics and communicate what they find to FCA engineers.

 

[ShadowsPapa]

They replaced the engine, replaced the rear glass and did a software update that was suppose to fix the random hot air on the floor board. My wife actually has the vehicle - so I will check it out when she gets home.

IMO do not let them do the HVAC fix!

Mine REALLY sucks since the fix. Before it was just hot air for a few short seconds after at least 45 minutes of driving on hot days or after certain set of conditions or circumstances had been met. It only happened on longer trips and then I only noticed it during about 3 trips.

Otherwise my HVAC worked great - it was only that short - and I mean for seconds - bit of warm/hot air on the right side and only under certain conditions after longer drives - now - it blows COLD AIR out the dash in auto mode.
When it's 55 degrees out and we have the temp set to about 70, in auto mode, it blows COLD out the dash. Take it out of auto mode and set the air to come out by feet only and the air blows warm - put it back on auto and it blows COLD. I don't mean cool like blowing 68-70 degree air, I mean like it's AC on blowing out the dash vents.
We can't use auto mode HVAC now it's so bad.
It's even worse if my wife has her side set to 72 and mine is set to 70 as then my side blows really cold air. If I bump mine up to a degree warmer than her side, I get warm air and hers goes COLD.

I really really wish I had never had them do that "Fix" as I was fine putting up with the occasional, actually rather rare, hot air coming out for only a few seconds (and then it went back to cool air after a few seconds)

I hope you have better luck - I'm going to contact my dealer and see if there's any way to revert the HVAC back to the prior version.
This really sucks - winter coming and cold air blowing at our faces............. auto mode is unusable.

 

[WantaJL]

I just got a call with some good news this week. The dealership finally started digging into my engine and found a leaking valve cover dumping oil onto my O2 sensor. I should have the truck back tomorrow.

 

[RetCop402]

21,087 Check Engine Light - Random Misfire - losing count. Dealer advised.

Just got my 2020 Sport S back from the dealer today, took it in approx. 2 weeks ago with CEL/P0300 at that time they reprogrammed the PCM. the CEL/P0300 returned took it in again on Tuesday 10/26/2021, this time they replaced the intake cam on the right bank per the TSB 18-053-20. Hope this takes care of the problem, seems to run smoother and the surge between 29 mph to 50 mph seems to be gone.

 

[Martman502]

2021 Sport with 3.6 got the dreaded codes yesterday with 3400 miles. All dealers are backed up for weeks. Running really rough not sure I should even drive it to dealer on Monday. Here are the codes it is throwing. And a link to the TSB 18-024-21

 

[ShadowsPapa]

Oil leak onto the sensor? Sounds like an O2 sensor could be causing your misfire - if the O2 sensor voltage is off, it will detect an incorrect mixture and try to fix it - causing misfires.

 

[Martman502]

Oil leak onto the sensor? Sounds like an O2 sensor could be causing your misfire - if the O2 sensor voltage is off, it will detect an incorrect mixture and try to fix it - causing misfires.

Are these valve covers leaking at this low mileage.? I have read about them causing this problem. Is it on the right side? I can see the O2 sensors on the driver side and they look fine.

 

[Martman502]

Oil leak onto the sensor? Sounds like an O2 sensor could be causing your misfire - if the O2 sensor voltage is off, it will detect an incorrect mixture and try to fix it - causing misfires.

Dealer called today and said it is the valve cover. Bad news is they said the covers are not available and could be over a month before they can order one. That is ridiculous and I would have never spent money on something sold "broken". My wife has a 2021 Wrangler from Feb. So 100K in Jeeps in this house but I can't say I am happy with my decision on this. I called Jeep today and the customer service rep said they would expedite the part but ask me what the part number was. Like really? That pisses me off more than anything as if they don't know about this problem.

So frustrating! If my brand new vehicle has to sit in a shop for 30 plus days to get repaired I will be working for lemon law and getting legal involved if necessary. No excuse. Take a cover off one on the lot and let Jeep pay the dealer while it sits there because it can't be sold.

 

[ShadowsPapa]

Dealer called today and said it is the valve cover. Bad news is they said the covers are not available and could be over a month before they can order one. That is ridiculous and I would have never spent money on something sold "broken". My wife has a 2021 Wrangler from Feb. So 100K in Jeeps in this house but I can't say I am happy with my decision on this. I called Jeep today and the customer service rep said they would expedite the part but ask me what the part number was. Like really? That pisses me off more than anything as if they don't know about this problem.

So frustrating! If my brand new vehicle has to sit in a shop for 30 plus days to get repaired I will be working for lemon law and getting legal involved if necessary. No excuse. Take a cover off one on the lot and let Jeep pay the dealer while it sits there because it can't be sold.

They can't take parts like that off vehicles unsold.
They might get away with certain accessories or parts that snap off and on but once they start pulling engine parts - and the valve covers on modern engines take more than 5 minutes to remove and reinstall, unlike my cars where I can replace valve cover gaskets on both sides in under 30 minutes.
You can't even swap spark plugs without pulling the intake.

 

[Martman502]

They can't take parts like that off vehicles unsold.
They might get away with certain accessories or parts that snap off and on but once they start pulling engine parts - and the valve covers on modern engines take more than 5 minutes to remove and reinstall, unlike my cars where I can replace valve cover gaskets on both sides in under 30 minutes.
You can't even swap spark plugs without pulling the intake.

Yeah I know it was more a statement of let Jeep suffer vs the consumers. Jeep is allowing these to be sold knowing that if they encounter this problem the customer is without the vehicle for weeks, maybe months. So repair it before it is sold even if that requires it to sit on a lot for months unsold. Its not fair to consumers and again can become a legal issue if they don't take control of the situation.

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