Obviously I’m not going to go in there an attack them, they aren’t Jeep, just a dealership. The other dealership deserves to be torn apart. In no world should you buy a brand new unsafe vehicle, bring it into a dealership, be ignored and have them repeatedly tell you it’s fine and not even try to look into or diagnosis anything. I’ve dealt with this for a year, I still have the same problem, everyone I’ve dealt with is obviously incompetent and you won’t make me say none the less. The world isn’t out to get me, you’re being a bit dramatic but you have no idea what I’ve gone through with this. Its easy to judge a situation looking in, having no stake in it and having perfect steering.
So then, who’s responsible when you bring an issue up, under warranty to Jeep, Fiat/Chrysler, Jeep cares, local dealership (multiple times), purchased dealership and it’s never fixed? The new dealership may be promising but I’ve had this issue brought up 16 months ago and on too many occasions.
The reason to try it is that it’s easier than taking it to the dealer. Try it, and put it back if it doesn’t help. You might have 10 minutes in it total. I have the revised box and developed some play. I made the adjustment and it’s good again. It would take hours out of my day to bring the Jeep in to the dealer, but this attempt only takes a few minutes. This is an adjustment I’ve made to numerous Jeeps dating back to one of my ‘82 CJs, in the early ‘90s. What do you have to lose?
I think we can all sympathize with your situation, but what we're having trouble with is your ask to basically trick the new dealer into replacing the box, whether or not it needs it. Yeah, that's definitely an ethics thing and that's where it's getting sticky for you. Hence why all the replies are to just be honest with them instead. Is it so bad it's to the point of being unsafe? Probably not, but tell them you feel that way if you honestly do.
Exactly. I told the new dealership my massive issue with the steering and last dealership…. They said that they’ve gained a ton of business due to that dealership being exactly what they are. They test drove the jeep, agreed that the steering is sloppy and pulls and this is a MAJOR issue. The service manager is willing to vouch for this as well and they’re contacting Jeep to see what moves should be made. This is a great dealership all around and they actually care.
It’s probably something else worn then. No way you’re getting that many bad steering boxes.
They can't change camber - can't be done unless they use special ball joints and replace the ball joints. In fact, you simply can't do an alignment on these without replacing parts. All you can do is adjust toe-in and center the steering wheel. That's it.
