What did you do TO your Gladiator today? [ADMIN WARNING: NO POLITICS, NO GUN TALK]

[ShadowsPapa]

Ya, I've plowed a little snow.

That loader or the road grader move alot of snow, but the 10 yard dump truck on the background can move faster.
Pickups are a waste of time, except in tight quarters. Not that I could afford that equipment, it's work's.
I also spent several years in the shop before I went out on the road crew. After nearly 20yrs of turning wrench, I like being outside and the variety better.

My neighbor, now 80, retired from Polk County, Iowa, where he drove the plow trucks in the winter and did other truck driving and equipment operating during the summer (cleaning ditches with their big specialized rig, for example). He liked a snowy winter as he could take the OT and turn around and have a week off in the summer. They were responsible for mounting the equipment and maintenance on it. If something broke or wore out, back to the shop and they usually fixed it themselves.

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[RudeJeepin]

My neighbor, now 80, retired from Polk County, Iowa, where he drove the plow trucks in the winter and did other truck driving and equipment operating during the summer (cleaning ditches with their big specialized rig, for example). He liked a snowy winter as he could take the OT and turn around and have a week off in the summer. They were responsible for mounting the equipment and maintenance on it. If something broke or wore out, back to the shop and they usually fixed it themselves.

I work for the next county over from where I live. His jobs sounds about the same as mine. We fix the small stuff, but the shop crew fixes anything major. We don't have time to mess around when it's snowing, gotta move that stuff.
I work 4/10s normally, so 3 day weekends all the time. Then in a good or bad winter, depending how you look at it, I can bank up to 2 weeks for time off for later. Not to mention regular vacation time. Oh the perks of a govvy job. Athough the private sector could fund more upgrades for the Gladiator, but then I wouldn't have as much time to enjoy it.

 

[mdyucca]

The problem with the snow plow is not just operationally, but hooking up to it and taking it off.
That's where the issues will be. I'm at the borderline measurement with the plow installed so it should be "level enough" as far as how they want it when using it.
Maybe things will "settle in" a bit with all that weight on it for a while. I should go out and raise the plow!
I love the ride - it's really super-smooth on the front. You don't feel every little bump or pit in the pavement. Great ride.

Looks perfect with the plow up!

 

[HooliganActual]

Just got the last Jeep Wave oil change done. Thank god.

Nice. I have one more to go. Think im gonna get it done and check the lube techs work afterwards like I have been at every jeep wave oil change/tire rotation.

I have 2 tire rotations left as the dealer claimed to have done it (was shown on the work order) but it was never completed. It was comical looking at the service advisor and service managers faces when I told them it wasn't done. They asked me how do you know it wasn't done, our tech said it was done. I proceeded to show the soap (welders soap stick) marks on the inner portion of each tire that I placed prior to taking it in.... sure enough the soap marks matched each tires location indicating that rotation wasn't done.

Its insane that some shops try to get away with this kinda crap.

They should be ashamed at the level of service they provide. It’ll be me changing fluids from here on out.

Consider this a PSA for new Jeep owners that come to the forum and not a sleight on these posters:

If you don't like the Jeep Wave program, dealerships, lousy lube techs, then you don't have to use that service.

I'll be the first to admit that customer service in the US has gone to dust in lieu of the almighty dollar and I won't defend the dealerships here, but come on...if you hate/distrust/whatever them so much, then don't take advantage of the freebies that they gave you that are included in the price of your purchase. No one is making you go there for the oil change...

 

[Scrubb84]

Consider this a PSA for new Jeep owners that come to the forum and not a sleight on these posters:

If you don't like the Jeep Wave program, dealerships, lousy lube techs, then you don't have to use that service.

I'll be the first to admit that customer service in the US has gone to dust in lieu of the almighty dollar and I won't defend the dealerships here, but come on...if you hate/distrust/whatever them so much, then don't take advantage of the freebies that they gave you that are included in the price of your purchase. No one is making you go there for the oil change...

So you think everyone should just bend over and take it huh? Huge problem if you ask me. Just accept the horrendous service and you think it will ever get better? That’s a big fat NO. That kind of attitude is why we are where we are currently.

 

[HooliganActual]

So you think everyone should just bend over and take it huh? Huge problem if you ask me. Just accept the horrendous service and you think it will ever get better? That’s a big fat NO. That kind of attitude is why we are where we are currently.

So you obviously don't understand my point. I am NOT saying you should bend over and take it...far from that. I am saying that you don't have to have the dealership do that work under the Jeep Wave program. The posts I quoted expressed relief to be done with the Jeep Wave program BUT you never had to use it. If you don't like the dealership's service then do it yourself, which is what the posters resolved to do.

 

[KQL]

So you think everyone should just bend over and take it huh? Huge problem if you ask me. Just accept the horrendous service and you think it will ever get better? That’s a big fat NO. That kind of attitude is why we are where we are currently.

Wow brother, you really had to go out of your way to misread the original post in a way that offends you. We all “hear what we want to hear” to some extent, but that’s a bit of a stretch. I am also puzzled by the “I sure am glad to be done with those 3 free walks through a minefield, I’ll be taking my hikes in a safe park after this”. No one was forcing you to endure the risk of a dealership oil change. (provided you viewed it as a risk in the first place, I am not talking about folks who have no issues with dealership oil changes)

 

[HooliganActual]

Amen and thank you for actually picking up what I was putting down...lol.

(provided you viewed it as a risk in the first place, I am not talking about folks who have no issues with dealership oil changes)

I personally don't trust the quality of work at the two dealerships I interact with but free is free IMHO. I have 3 Jeeps and have had the one dealership perform all of the Jeep Wave service...for free...and yes, they regularly put 41# of air in the tires and even forgot to inflate a spare that was rotated in and damaged enough lug nuts that I was "forced" to buy some better lug nuts from Gorilla and so on. But I check their work with the Service Advisor, as you should anytime someone performs a service for you on your car, lawn, house, etc., and I have them correct anything I'm unhappy with...FOR FREE!!!!

Okay...I'm done.

Thanks, brother

 

[chorky]

Consider this a PSA for new Jeep owners that come to the forum and not a sleight on these posters:

If you don't like the Jeep Wave program, dealerships, lousy lube techs, then you don't have to use that service.

I'll be the first to admit that customer service in the US has gone to dust in lieu of the almighty dollar and I won't defend the dealerships here, but come on...if you hate/distrust/whatever them so much, then don't take advantage of the freebies that they gave you that are included in the price of your purchase. No one is making you go there for the oil change...

I think there is another really big reason for the cause of this - retention of good people. And the lack of retention is caused by a bunch of different reasons, but when good people (in this case, techs) leave for better opportunities, they take all that knowledge with them - and with such a mass exodus in a bunch of fields, there's little knowledge (and of course little care) left remaining. I'm experiencing this in my field as well and it's a huge challenge.

 

[Tuggernuts]

So you obviously don't understand my point. I am NOT saying you should bend over and take it...far from that. I am saying that you don't have to have the dealership do that work under the Jeep Wave program. The posts I quoted expressed relief to be done with the Jeep Wave program BUT you never had to use it. If you don't like the dealership's service then do it yourself, which is what the posters resolved to do.

I fully realize that I didn't have to take it there. The truck is under warranty and until it is not I will try to do anything and everything to make a future claim easier on myself. Just because I took the calculated risk of using their program doesn't mean that I can't complain about the service or lack thereof that they provide.

 

[HooliganActual]

I think there is another really big reason for the cause of this - retention of good people. And the lack of retention is caused by a bunch of different reasons, but when good people (in this case, techs) leave for better opportunities, they take all that knowledge with them - and with such a mass exodus in a bunch of fields, there's little knowledge (and of course little care) left remaining. I'm experiencing this in my field as well and it's a huge challenge.

Agreed...but not really the point I was making. I'm not "attacking" the customer service, service techs, dealerships, etc. nor why things are in the state they are. I'm simply saying that you don't have to use the Jeep Wave program if you don't have any faith in what the dealership is bringing. Do the oil change yourself, go to an independent shop that you trust, whatever.

I just don't understand this feeling (which I've seen way more posts about than these three, heck..there's entire threads about this) that i must endure the FREE Jeep

 

[chorky]

Agreed...but not really the point I was making. I'm not "attacking" the customer service, service techs, dealerships, etc. nor why things are in the state they are. I'm simply saying that you don't have to use the Jeep Wave program if you don't have any faith in what the dealership is bringing. Do the oil change yourself, go to an independent shop that you trust, whatever.

I just don't understand this feeling (which I've seen way more posts about than these three, heck..there's entire threads about this) that i must endure the FREE Jeep

agreed - I'm not necessarily attacking them either. Although there cases where places are just purposefully crappy. But, I do think it's pretty lame that there are plenty of cases where dealer service is so poor that one would opt to not even use it. Because that cost, though 'free' is still built into the cost of the vehicle. I dont think Jeep, or anyone else for that matter, would purposefully take a pay cut by offering free services just to draw customers. Not in 2023 economics lol.

But, this whole wide spread lack of experience thing (with the addition of a lot of careless people too) has created a big issue for a lot people end a lot of services. And it's not going to get resolved for quite some time.

 

[HooliganActual]

I fully realize that I didn't have to take it there. The truck is under warranty and until it is not I will try to do anything and everything to make a future claim easier on myself. Just because I took the calculated risk of using their program doesn't mean that I can't complain about the service or lack thereof that they provide.

I hear you...but using that logic, what now? You've used the last free Jeep Wave service but I assume the truck is still under warranty. So now you have to pay to have lousy dealership service performed to maintain the warranty.

All I'm saying is that it seems like you "should' be disappointed that the free crappy service is over and now you have to pay for the crappy service, and not the other way around.

I've said this in several previous posts and I'll say it again: I'm not defending the crappy service being provided nor the reason for the existence of crappy service, I'm simply saying that the Jeep Wave program is FREE (if you don't consider that it was actually built into the price of the vehicle purchase).

Whats the saying? "20 bucks is 20 bucks"

 

[Tuggernuts]

I hear you...but using that logic, what now? You've used the last free Jeep Wave service but I assume the truck is still under warranty. So now you have to pay to have lousy dealership service performed to maintain the warranty.

All I'm saying is that it seems like you "should' be disappointed that the free crappy service is over and now you have to pay for the crappy service, and not the other way around.

I've said this in several previous posts and I'll say it again: I'm not defending the crappy service being provided nor the reason for the existence of crappy service, I'm simply saying that the Jeep Wave program is FREE (if you don't consider that it was actually built into the price of the vehicle purchase).

Whats the saying? "20 bucks is 20 bucks"

I believe that it was built into the price of the vehicle. Once again, I realize that it was a free offer but does that mean that now that I have to pay if I choose to have them perform the service that I should suddenly receive good customer service? Probably until my warranty expires I'll take it to a lube shop and keep detailed receipts. It won't be going back to the dealership.

 

[HooliganActual]

Probably until my warranty expires I'll take it to a lube shop and keep detailed receipts. It won't be going back to the dealership.

And now we are back to the point I was trying to make.

For those that do not wish to "endure" the crappy service provided under the Jeep Wave program BUT still want to ensure their warranty is in good standing, just have someone else (or yourself) do it and document it well. There's a little thing called the Magnussen-Moss Act of 1975 (also known as the Lemon Law) which (in a nutshell) provides that manufacturers can't void your warranty because you did your own oil change.

https://knowhow.napaonline.com/the-...act-what-to-know-about-the-federal-lemon-law/

So back to my original PSA advice:
You don't have to let the Jeep Wave do the first 3 (or however many) oil changes on your vehicle. As long as you perform the recommended service at the recommended interval AND can prove it, then you are not required to take advantage of the Jeep Wave Service that you already paid for.

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