Oracle Flush Mount Tail Lights Issues

[Nick1941]

I am having issues with my lights and have emailed Oracle directly. Please help! Love the look of the lights but keep having flickering/in and out issues with reverse lights as shown. @oraclelighting

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[ORACLElights]

I am having issues with my lights and have emailed Oracle directly. Please help! Love the look of the lights but keep having flickering/in and out issues with reverse lights as shown. @oraclelighting

Hi, sorry for your issues! Our customer support will be reaching out to you shortly for troubleshooting.

As far as the flickering goes, have you confirmed that they are flickering in real time and not only on video? From my angle it looks like it could just be the way the video is picking up the LEDs.

If in fact it is flickering in real time, the support staff will be able to help with that as well.

 

[RhinoJT]

Did your JT originally have base or LED lights? Did you need to use a programmer like jscan/tazer?
Thanks.

JT was a non LED. I have a Tazer mini that I used.

 

[JohnQ]

Love the look of my Oracles. This morning my passenger side turn and brake light is completely out. Sucks!

 

[ORACLElights]

Love the look of my Oracles. This morning my passenger side turn and brake light is completely out. Sucks!

Hi, very sorry to hear this. There was an isolated manufacturing issue for a certain batch of JT Flush Mount Tail Lights and your lights may have been affected. Please take a moment to fill out our online warranty request here: https://www.oraclelights.com/RMA and someone from our customer service department will be in contact with you shortly. Because this issue is 100% on us, we have waived all RMA shipping fees for this part number. Thank you!

 

[JohnQ]

Hi, very sorry to hear this. There was an isolated manufacturing issue for a certain batch of JT Flush Mount Tail Lights and your lights may have been affected. Please take a moment to fill out our online warranty request here: https://www.oraclelights.com/RMA and someone from our customer service department will be in contact with you shortly. Because this issue is 100% on us, we have waived all RMA shipping fees for this part number. Thank you!

Thank you for your help. I filled out the form and sent over a picture.

 

[hyperbole]

The Oracle CS team is really good. A bit of troubleshooting, and an email later they shipped me a replacement driver's side light. All installed and working great.

 

[JohnQ]

ORACLElights said:
Hi, very sorry to hear this. There was an isolated manufacturing issue for a certain batch of JT Flush Mount Tail Lights and your lights may have been affected. Please take a moment to fill out our online warranty request here: https://www.oraclelights.com/RMA and someone from our customer service department will be in contact with you shortly. Because this issue is 100% on us, we have waived all RMA shipping fees for this part number. Thank you!

Thank you for your help. I filled out the form and sent over a picture.

Thank you Oracle. Replacement light received and installed. Life is good again!

 

[Arisdocjk]

I just installed theses about a month ago and just noticed the light pattern between the passenger and driver is different. Anyone else noticed this?

 

[Alpine Warthog]

It appears that the tape the LEDs are mounted on has come loose and is up against the red lens.

Mine did the same and Oracle had me a new one by the end of the week. They were great to work with.

 

[Arisdocjk]

Awesome

It appears that the tape the LEDs are mounted on has come loose and is up against the red lens.

Mine did the same and Oracle had me a new one by the end of the week. They were great to work with.

, thanks! I sent them an email this morning.

 

[JohnQ]

Anyone else having issues with the blind spot monitoring? I received a new replacement passenger side light and now my blind spot monitoring is causing a service code. Double checked my connections and don't see any obvious issues. Wiring issue maybe?

 

[JP_Oracle]

Anyone else having issues with the blind spot monitoring? I received a new replacement passenger side light and now my blind spot monitoring is causing a service code. Double checked my connections and don't see any obvious issues. Wiring issue maybe?

You should have received an additional connector in the box with the replacement that connects between the sensor and the plug on the harness. Did you install this with the replacement?

 

[JohnQ]

You should have received an additional connector in the box with the replacement that connects between the sensor and the plug on the harness. Did you install this with the replacement?

I did not see another connector. I will double check the box when I get home today. Is this a recent change on the lights?

 

[JP_Oracle]

I did not see another connector. I will double check the box when I get home today. Is this a recent change on the lights?

Just a small batch of RH lights we produced for replacements. Shoot me a PM if you don't see it and i'll get one out to you.

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