New JT Gladiator Steering Issue TSB 08-074-20 (for "Improved Steering Feel")

[5JeepsAz]

Didn't we learn there is no requirement other than driver report? I thought owner request stood on its own merit. Maybe that was the other variant.

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[ShadowsPapa]

Didn't we learn there is no requirement other than driver report? I thought owner request stood on its own merit. Maybe that was the other variant.

Nope, you are correct. Check out the last line of this, the LATEST version,
(it STILL says - "If the customer describes the symptom/condition listed above, perform the Repair Procedure".)
and note that they marked all revisions:
("All revisions are highlighted with **asterisks** and include updated overview, additional note and updating parts information".)

 

[DobaMark]

Would completed TSB work show up on a Carfax report? I bought my truck used and there is nothing showing.

The service visit might show, but the details may not.
I had a car that had a clutch failure at 3200 miles (it was a Fiat DDCT where the clutch action was automated, not by the operator). It was a major repair and I convinced them to buy the car back. All the customer facing repair entry said was "adjustments and service" though it was an $800+ clutch assembly and 8+ hours of labor to install. I'm sure the dealer facing entry had more details but whoever bough the car wasn't going to see that.

 

[DobaMark]

Took mine to the dealer today for the TSB. The service advisor I spoke to yesterday said he was familiar with the TSB and that they “probably” had the parts in stock since they’ve done a few others recently. The service rep I spoke to this morning when I dropped it off didn’t appear to be too familiar with the TSB and mentioned an “RRT” (rapid response). When I picked it up, they said they performed the RRT and that the steering issue should be resolved.

Can someone help me out with what the heck this means? When I drove it home, I did not notice any chances whatsoever. Here is a partial picture of the invoice...

RRT-20-053 is a software reflash. I believe this is the misfire reflash, not the reflash for the steering issue (and definitely not a steering box replacement).

 

[KurtP]

Got my Mojave on the list for the TSB

 

[ShadowsPapa]

RRT-20-053 is a software reflash. I believe this is the misfire reflash, not the reflash for the steering issue (and definitely not a steering box replacement).

Yes, I linked to the thread that discusses this and to the documents earlier here. My post with the links is here -
https://www.jeepgladiatorforum.com/...oved-steering-feel.33705/page-141#post-622757

At any rate -
Take your JT to a dealer, they plug in and load up your VIN and vehicle history.
Your VIN MAY be on a list of vehicles Jeep has determined need or should have this flash.
(My "guess" is that they are covering vehicles built between certain dates and updating all of them to resolve issues they have found in the PCM - which in some cases, cause a misfire issue.)
You do not need to complain about a misfire - if your VIN is on the list, you can get the flash.
My dealer told me my VIN was on a list for a PCM flash - I just waved as I walked away and said "do whatever".
The PCM flash doesn't address anything to do with steering.

 

[FLUndertaker]

check out page 2

That part number 06513396AA is showing as no longer available. Is there a new number the the bolts? It’s supposed to be 4 all the same length.

 

[j2paulino]

I keep hearing from Jeepers that dealers stopped replacing them on any lifted Jeeps unless it has the 2” Mopar lift. I’m still going to try.

 

[Hootbro]

I keep hearing from Jeepers that dealers stopped replacing them on any lifted Jeeps unless it has the 2” Mopar lift. I’m still going to try.

Then those dealers are not following or being held to the language of the latest version of the TSB.

Plenty of people to include myself have had non MOPAR lifts and the TSB performed.

 

[ShadowsPapa]

I keep hearing from Jeepers that dealers stopped replacing them on any lifted Jeeps unless it has the 2” Mopar lift. I’m still going to try.

QUOTE direct from the latest version of the TSB -


REPAIR PROCEDURE:
NOTE: Vehicles that have professionally installed lift kits, that are within the limits of the
service wheel alignment specifications, are eligible for the repair described in this
TSB. However, if the vehicle has been lifted or modified beyond the limits of the
service wheel alignment specifications, this TSB is not likely to address the
customer’s concern of wander, leads, and pulls.

"THAT ARE WITHIN THE LIMITS OF THE SERVICE WHEEL ALIGNMENT SPECS"
In other words, they look up the SERVICE wheel alignment specs and if your truck is within those limits, where's the problem with doing the TSB?
Note that "service wheel alignment specs" are generally different than "right off the line factory specs" - meaning they are a bit more lax due to assumed wear.
It's sort of like torque specs for brand new stuff as opposed to "retorque" specs for used parts.
So if your truck isn't hacked up, and is within the service alignment specs, this TSB is saying fine, ok, do it" - but if it's NOT in alignment specs, it probably won't fix things.

(Obviously with a pull or wander, alignment needs to be a consideration.)

 

[rafaelsmith]

Any recommendations for dealer in Central Florida area that will/can do the TSB without being d'bags? Closest to me are Greenway and Fields...both of which I have not had positive experience with in the past.

I bought mine form dealer in North Carolina so have yet to pick a dealer locally for any kind of service.

 

[jhataway]

Mine was dropped off today. We shall see how it goes. My dealership is very open to working on my JTR and never shies away from taking the information that I find in the community and passing it along to them. I'll let you all know how it goes. They even flash mine when I have done upgrades at no cost. Put the LED DRLs on mine and they are going to flash those as well along with LED fog lights.

 

[Delhux]

I dropped mine off today, after originally placing the part order in October.

Partnered with @JeepCares to get the parts by the end of December.

@JeepCares contacted me to confirm they validated the TSB parts arrival at the end of December.

I booked a service appointment for early January, dropped off the truck and got a call 6-hours later indicating they did not have the bolts for the steering gear.

In October, I had actually listed every part number they needed to order for the TSB. I am more disappointed with @JeepCares for not fully verifying all parts were received before contacting me.

Oh well. On top of that, they are also checking on the ESS not working since the day I picked it up from the dealership installing my Mopar lift. Can’t wait for the run-around on that one...

 

[ShadowsPapa]

When they called me to tell me the bolts were not in (after I dropped it off for them to do the TSB) I told them - keep the truck. It's an hour round trip for me to go get it and then ANOTHER hour round trip to take it back to you........
I don't know if having the truck there pushed them any or not - but no way I was taking 2 more hours of my time to go get it, then take it back again. I figured they might make sure they get the parts if they know the truck is there.
Then the tech went ahead and removed the steering sector - LOL - that had to push them even more after he did that as it was sitting in there in the way, no way to steer it.

 

[pacificoflyr]

QUOTE direct from the latest version of the TSB -


REPAIR PROCEDURE:
NOTE: Vehicles that have professionally installed lift kits, that are within the limits of the
service wheel alignment specifications, are eligible for the repair described in this
TSB. However, if the vehicle has been lifted or modified beyond the limits of the
service wheel alignment specifications, this TSB is not likely to address the
customer’s concern of wander, leads, and pulls.

"THAT ARE WITHIN THE LIMITS OF THE SERVICE WHEEL ALIGNMENT SPECS"
In other words, they look up the SERVICE wheel alignment specs and if your truck is within those limits, where's the problem with doing the TSB?
Note that "service wheel alignment specs" are generally different than "right off the line factory specs" - meaning they are a bit more lax due to assumed wear.
It's sort of like torque specs for brand new stuff as opposed to "retorque" specs for used parts.
So if your truck isn't hacked up, and is within the service alignment specs, this TSB is saying fine, ok, do it" - but if it's NOT in alignment specs, it probably won't fix things.

(Obviously with a pull or wander, alignment needs to be a consideration.)

Interesting! Thanks for that. My dealer said if the Mopar lift goes on, the TSB won't unless I pay for it.... @JeepCares ??

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