Gorilla Glass help

[Jackpaul]

Looking for suggestions, last year I put gorilla glass on my JTR, and last week I was hit by a rock with the typical Jeep windshield outcome. While still on the road immediately after the occurrence I called the company who I purchased it through and who subsequently installed it (dealership recommended), they said no worries we will start working on the claim. It’s been a week now and they are unable to contact anyone from Corning gorilla glass, I have tried with no response either.
It’s at a point now where visibility is a severe issue, and I will likely have to buy another windshield as they are not being responsive in any capacity…any ideas or am I out of pocket for a new one?

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[Gvsukids]

Looking for suggestions, last year I put gorilla glass on my JTR, and last week I was hit by a rock with the typical Jeep windshield outcome. While still on the road immediately after the occurrence I called the company who I purchased it through and who subsequently installed it (dealership recommended), they said no worries we will start working on the claim. It’s been a week now and they are unable to contact anyone from Corning gorilla glass, I have tried with no response either.
It’s at a point now where visibility is a severe issue, and I will likely have to buy another windshield as they are not being responsive in any capacity…any ideas or am I out of pocket for a new one?

Get glass coverage on your auto insurance.
Will the company that installed it reinstall a new windshield and then take care of the warranty on their own time?

 

[Jackpaul]

Get glass coverage on your auto insurance.
Will the company that installed it reinstall a new windshield and then take care of the warranty on their own time?

I like that plan, I have USAA, being from Arizona my windshields were just replaced every few months due to Jeep wranglers being Jeep wranglers (now gladiator). Now the state I am in does not have that full replacement anytime I want….so I will explore that side of what my windshield coverage is, I have the coverage, just never used it.

 

[b-roc]

I just had a similar issue except that the dealership service department said that it is only covered if it is a stress crack or something similar. I just forwarded the warranty text to them (https://www.mopar.com/content/dam/mopar/content/store/pim/details/warranty.pdf) but given the visibility concerns, is there anyway that @JeepCares can help either of us?

 

[Jackpaul]

I just had a similar issue except that the dealership service department said that it is only covered if it is a stress crack or something similar. I just forwarded the warranty text to them (https://www.mopar.com/content/dam/mopar/content/store/pim/details/warranty.pdf) but given the visibility concerns, is there anyway that @JeepCares can help either of us?

I hope so, but this point I’m running into walls everywhere, insurance company said yeah we can cover it but it’s comprehensive as they do not have windshield replacement for my state… so cheaper to just buy another windshield. Sucks, I thought the warranty and the quality would be superior. Fuck Gorilla glass, I have an OEM “regular” windshield being put on Saturday. If they ever get back with me or the company hopefully they’ll accept the bill for this new window!

 

[b-roc]

We are in the same frustrating boat.

I am debating between standard vs HGP gorilla glass as the replacement... if warranty doesn't come through. ?

 

[Jackpaul]

We are in the same frustrating boat.

I am debating between standard vs HGP gorilla glass as the replacement... if warranty doesn't come through. ?

Very frustrating, lesson learned

 

[NoDoorsNoProblem]

I had a similar issue, although it was one chip and one chip that turned into a 12-inch crack along the passenger side edge. The first 3 dealers I went to wouldn't do anything for me and kept saying either "we don't do that, thats through insurance", or contact Jeep Cares/Jeep Wave (I can't remember if its the same thing or which one it is). These dealers were were all in GA.

I moved to TX and opened a case with Jeep Wave/Cares. Initially the rep wasn't the most helpful, all she could do was give me the locations of dealers in the area and told me to go to them to try to have them put in a warranty claim to replace it - what none of the other dealers would do for me. The first dealer I went to in CTX, the service department seemed like there were a couple actual Jeep people who worked there and understood what was going on. The service manager I spoke to put in the warranty claim for me, and said "I hope they approve it, unfortunately it's not up to me if they do, all I can to is request it." Which I kind of get, thats how dealers and manufacturers work - warranty work comes out of the Manufacturer's pocket, not the dealer.

Anyway, as soon as the dealer put the order in, the rep from Jeep Wave was able to get it approved for me by Jeep Corporate. So with the approved warranty claim, the dealer got the glass shipped within a week and installed in an afternoon. So, it took a combination of a dealer willing to actually put in the warranty claim, and a Jeep Wave/Cares rep to get it approved at Jeep Corporate.

 

[NoDoorsNoProblem]

I would have just cut my losses and gotten the HGP windshield out of pocket, unfortunately though, they don't make a version compatible with the advanced safety package (ACC and such). Once they do, the next crack I get I'm going HGP.

 

[arjeeper]

Please share some pictures of the damage your Gorilla glass has. I'm interested to see how it cracks/breaks.

Do you feel it would have similar or worse damage if it were the non-GG option?

 

[Shopshirt]

Seeing stuff like this makes me wish I'd of saved $500.

 

[Jackpaul]

Please share some pictures of the damage your Gorilla glass has. I'm interested to see how it cracks/breaks.

Do you feel it would have similar or worse damage if it were the non-GG option?

Apologies for the late response, I’ll have to see if I can find some pictures, I would say that the impact from the rock had the same damage as my OEM windshields have in the past. In fact I think the cracks spread much quicker on the gorilla glass.

As an update though, the company that I purchased from (and installed it) did comp me the OEM windshield, as they felt deceived by the gorilla glass warranty. Does Not really make up for the PIA with whole thing, but was nice of them to do it.

 

[ShadowsPapa]

unfortunately though, they don't make a version compatible with the advanced safety package (ACC and such).

My friend who works for Corning said that was supposed to be available last summer late. You can order new JTs with GG and ACC/FCW new from the factory. Order was accepted, no problem, so it exists.

I’ll have to see if I can find some pictures, I would say that the impact from the rock had the same damage as my OEM windshields have in the past.

Yes, it will, it's still the same glass on the outside facing forward. It won't prevent small rock chips. It prevents big impacts from sending shards from the inner layer into passengers and driver. (and is about 30% lighter)
It's still going to chip when a sharp rock hits it.

Here it is explained:



Here is what the layer of Gorilla Glass prevents - this is a shot at a regular windshield:




That's an old video, several years old. They are now at something like version 5 or 6.

 

[Zybane]

Ya I regret ordering mine with GG from the factory, could have saved almost $500.

 

[ShadowsPapa]

Gorilla Glass was one thing I could have shaved from my new JT order had I been far enough away from my goal trade difference. It was a "I don't HAVE to have it" thing, but then I'm sometimes a nut for new technology and I looked at the other attributes of it.
I went in to this order, this time, with eyes wide open as far as Gorilla Glass goes. I knew it wasn't going to prevent sand blasting. That's going to happen, exactly like any other windshield because the outer layer is like any other windshield.
Rock chips - meh, will likely still get those here and there. Because the inner layer flexes more I suppose damage could be reduced for certain specific impacts where the glass is extremely rigid so takes the hit harder rather than allowing for a small bit of flex.
I opted for it for two reasons, they may make sense to others, maybe not, doesn't matter - my truck, my money, what the heck ->

Lighter - in theory that's a big deal when folding the windshield down. What's my chances of doing that out in the wild? LOL - well, get serious. But then never say never??
Lighter - 30% is 30% - that means I can not work so hard to lose the 25 pounds my wife has been begging me to lose. Well, likely it won't change that any. But lighter is good.

Safety - I've studied, dug, studied some more, watched a ton of videos, dug into how it works, what it really does, and decided that since my truck has ended up being our daily driver for much of the time, and my wife is in that truck at least half the time it's on the road - I decided the safety factor alone helped make up my mind.
Besides the videos showing how it protects people in event of a major rock hit, etc. - I spent years as a mechanic - several of those years were back in the 70s and 80s, in a shop that ran two wreckers 24/7 and did towing for the State of Iowa highway patrol, and the City of Altoona police, and once in a while for the Polk County sheriff's office.
I saw more than I wanted to. To this day there are things I can't unsee. I didn't run the wrecker myself but I helped when the vehicles came back to us for storage or safe-keeping until the IHP could come investigate, etc. I got cut up more than once moving and going through the cars the boss towed in, tiny pieces of glass. I can only imagine by the blood on seats and dash, I wasn't the first one cut up in there. I kept tweezers in my tool box.
One of the biggies, was damage done by glass. If you can prevent some of that with a safer, flexible layer toward the passengers, it's a good thing.
(I've also done my share of parts gathering from salvage yards.)

So I ordered it - lighter, stronger, safer for people inside the vehicle.
But it won't prevent the sandblasting we see in Iowa every year due to the mega-tons of sand used here, the dirt tracked onto our highways by farm equipment, and it won't prevent chips. It may help prevent chips from spreading under certain conditions, maybe.

(too bad it wasn't in my son's Jeep when he was driving in our neighborhood not far from the river. The glass company and my son both concluded - it was a gunshot that damaged his windshield. There were No other vehicles around, no one else on that road. )

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