No more Parts and Services for EcoDiesel at jeep Dealership.

[Almost]

@ShadowsPapa so what exactly is the system protecting during an ESS when it temporarily splits loads between batteries? Couldn't the system just keep the batteries in parallel if the system already determined the correct voltage threshold? Does the AUX battery solve any other purpose other than adding overall capacity to the system?

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[Wolf Island Diver]

Contrary to what some people are implying or stating….THERE IS NO FEDERAL LAW THAT REQUIRES MANUFACTURERS TO PROVIDE PARTS FOR ANY VEHICLE. Individual states may vary. California, which is generally a more pro-consumer state than most others requires replacement parts for “consumer goods,” but I wouldn’t be surprised if lobbyists got a carve out for that for auto manufacturers.

The Magnuson-Moss Act of 1975 came out at the height of the “lemon panic.” It’s basically only designed to protect consumers from warranties whose fine print would otherwise makes them worthless. Manufacturers aren’t even required to offer a warranty. They’re just required to honor it if they do and to follow transparency rules. They therefore have to maintain parts to honor these warranties. They also maintain parts because it’s otherwise bad businesses to sell something that can’t be fixed. But after production ceases and warranties are ending, they have no real incentives. Companies like Jeep may have more incentive because of brand loyalty, but that’s pure supposition

All manufacturers purchase parts for vehicles based on what they project will be the need until the warranties of their vehicles are satisfied. In this case it’s the powertrain warranty of the last Ecodiesel vehicle produced. Of course all the rest of the non-engine parts will continue to be made to satisfy the needs of future Gladiators and JLs. That being said NOS parts often are available for many years after production has ceased and the aftermarket will partially fill in gaps based on demand. My jimmmies remain unrustled regarding part’s availability beyond the ongoing supply chain issues.

The one concern I have is that supply chain issues have created another opportunity for businesses to put more pressure on, or essentially stick it to, consumers. For example, it’s crystal clear that a lot of pricing pressure is not solely a function of either inflation or supply chain issues when companies are making record profits. Corporations have used these other real issues as cover to gouge people. Back in 21’ Texas oil refiners and their industry trade groups stated in black and white in both interviews and their SEC filings that they were reducing production for the sole purpose of decreasing supply and increasing profit to make up for 2020. yet for two years until prices started going down all you heard about in the news was inflation, the Middle East, Russia etc. My concern is that corporations will use the supply chain excuse to simply reduce inventories of repair parts, across-the-board and when customers complain about not getting service on their vehicles, they’ll just point at Washington. The strategy has worked well so far. I can tell you from years working in corporate America, the pressure to reduce overhead as it means to increased quarterly profits is crushing. Purchasing, moving and warehousing parts is overhead that looks like an easy target on a balance sheet.

Obviously the dealership is, as the expression goes, not even wrong. Jeep and Ram still make ecodiesel vehicles. So any assertion about not supporting an out of production vehicle is moot. But to even if we play along with their bs game, obviously had production ended in 21, or 22, that has no bearing on your warranty or even the organic availability of parts after the OEM places their final order for these parts. It’s not like parts will poof out of existence in 2025. So obviously, the dealership is full of it. They don’t want your business, so I wouldn’t fight to give it to them.

But here’s a few things to consider:

• Yes, file a complaint with Jeep. But the American people in essence keep voting for your treatment. While their financial influence disappears into the data because NADA donations appear relatively low relative to pharma, real-estate, chamber of Commerce, etc., independent dealerships are arguably the most powerful political force in America. Almost every member of congress has at least 1 dealership in their district and for many, it’s the biggest local business. There are state level dealership associations. There are quasi-government boards that serve their interests. The result is state level legislation that bans right-to-repair, over-the-air updates, self-support options and the like; aggressive lobbying against EVs because they stand to loose on parts and repairs; and most importantly an entrenched pro-dealership and anti-consumer regulatory environment at the state and local level. Dealerships rip people off because the rules allow it, not in spite of them. More likely, then not, your dealership’s owner probably has a relationship with both your state legislators, your local congressperson and your local government officials. How many citizens know their local officials or representatives, let alone attend the same events or know them socially? Americans have been convinced that far off “elites” control things. The reality is that a lot of real power that actually affects our lives practically is in the hands of these local elites.
• The upshot is that for situations like this, terrible customer service, where the local or regional business essentially is saying, we don’t want your business, you have little to zero recourse. You can check your state regulators to see if you can file a formal compliant or there’s torts but since this isn’t personal injury you’ll have to pay a lot of money for that and it’s not even clear there’s and injury here.
• This may be the wrong dealership anyway if they don’t sell Ram too so this may be a blessing in disguise. My own Jeep dealership told me something last time I was having work done, that I hadn’t even considered. My technician told me, that “all of our diesel mechanics are at their Ram store.” This is something for all ecodiesel owners to consider. A diesel has only been in a Jeep since 2011 and it’s always been niche. Yes people can argue that all the techs have to have training, STAR gives them step-by-step instructions and access to TSBs, etc. But I for one would rather take my diesel to a mechanic that works on a lot of these and other diesel engines regularly.

 

[yrwins]

Hello Guys.
The email from MR Steven Beahm bounce back

[email protected]

 

[Caspien]

Toyota does a fine job of producing vehicles alright, unfortunately bad dealers and the employees that work in them are not limited to Jeep. Don’t be surprised if a lazy lube tech at Jeep is a lazy master tech at Lexus tomorrow.

Ironically, I actually left Toyota/Scion, due to a bad dealership experience, and then Toyota refusing to do anything about it.

(TLDR: Was in an accident, insurance wouldn't total vehicle, so I had the dealership repair it. They botched the job repeatedly, and wouldn't own up to it.. Toyota told me to kick rocks. So both of our Toyota vehicles were traded in for Kias... and that experience was even worse.. .*sigh*)


~ Casp

 

[Caspien]

We’re a very litigious society and they likely have deeper pockets.

The US needs to universally start enforcing reimbursement of court costs, instead of it being by state or jurisdiction.

Honestly, the moment that happens, I suspect we'll see a drop off of so many frivilous/false cases.


~ Casp

 

[Ironman 67]

I had a bad experience just yesterday myself. I took my JTRD in to a local dealer because my batteries are going bad. This was going to be my 2nd Aux battery replacement in 6 months.

I got the full run around. They did a code scan and said everything looks fine. I was told the equivalent of take a knee and drink some water.

I requested a battery test and was told I'd have to leave it four or five days and by the way we have no loaners cars or even a porter to drive me the three miles home.

There are a dozen reasons why I could have been mad and made a fuss, but I decided to just buy a new crank battery and bypassed the Aux. Problem solved.

I'm just adding my small experience because dealership customer service is a non-existent epidemic. We hate it, but for the small stuff it's not worth the haste.

Now for bigger warranty items? You drop those nukes and make their lives miserable. We buy the cars and we buy their accessories. We are the fuel that keeps them going and that is frequently forgotten.

P.S. My next vehicle will be a Lexus. I'm not going to deal with this type of garbage anymore. I love Jeeps, but they're too expensive now to put up with poor support and customer service.

I'm having major electrical issues with my Gladiator and it's been in the shop almost 3 weeks and and the Star team is trying to defraud me and I don't know if the dealer is part of it or not.
Wanting me to go get the vehicle take it home and hook the winch cable and take it back for further diagnostics.
And I told him up front I'm not going to do that because as soon as I do that and take it back the manufacturer will say I was attempting to repair a warranty item and and have no warranty.
I've got a 16 JK I built into a rock crawler myself and I new Rubicon 392 hemi so I'm Jeep big time but I don't know what to think

 

[ttn333]

Correct. They can sue, regardless. Even if you can prove it's true and it ultimately holds up (or a judge refuses to see it). But the strategy is to make you pay to defend yourself. That's how lawsuits work.

I think that is of little concern. Yelp is pretty big around here. And if you look at yelp for Jeep dealerships, you can see tons of disparaging remarks about dealers and no one is going after people. As a matter of fact, yelp is a pain in the behind for a lot of businesses because people can pretty much make things up. I think libel is pretty damn hard to win.

 

[1stXMan]

Sounds like your dealer replaced your AUX the first time and never changed your main. You need to replace both at once or else your basically guaranteed to have issues weeks/months later. Once one battery is dead it takes out the other. Make sure you disable ESS or you could have issues with your electronics resetting when voltage drops because you removed the AUX. You have also lowered your overall battery capacity and your electronics are always on even when the jeep is "off".

Yep, that's exactly what they did. When I asked about the main battery I was told it tested fine. We all know the right solution, but the dealers are cutting corners everywhere they can.

 

[1stXMan]

Toyota does a fine job of producing vehicles alright, unfortunately bad dealers and the employees that work in them are not limited to Jeep. Don’t be surprised if a lazy lube tech at Jeep is a lazy master tech at Lexus tomorrow.

Yes you're probably right, but at least Lexus offers me a cappacino and tells me pretty lies to make me feel good. I can even get my shoes shined while I'm getting lied to. I guess I want my sh1t served on a silver platter instead of in a bucket.

 

[yrwins]

So this is only way to contract JEEP 800-992-1997 !
does someone has the email for upper manager for Jeep?

 

[Wolf Island Diver]

Toyota does a fine job of producing vehicles alright, unfortunately bad dealers and the employees that work in them are not limited to Jeep. Don’t be surprised if a lazy lube tech at Jeep is a lazy master tech at Lexus tomorrow.

Yep. I’ve got family members in the car businesses. I don’t think people realize how much this happens and how often people get shuffled around to various dealerships. Most people can’t sell. The average salesperson lasts a few months. Someone who can sell or do finance basically has guaranteed employment. If you can make the numbers, you can be fired from one dealership for basically anything at 9:00 and be somewhere else by noon. It’s even more so for management. GSMs who can’t stop sexually harassing or assaulting coworkers, thieves, people who’ve punched a customer, it doesn’t matter. A salesman who kept getting into altercations at one of the local Nissan stores, stabbed a coworker in the neck with a pen at the Toyota store where he was transferred. Drug and alcohol abuse is the norm as is racism and sexual harassment. It’s all about numbers.

Its also getting increasingly difficult to find reliable skilled technicians so dealerships will put up with a lot from guys who have issues. Service managers are running a profit center. They’re not customer advocates for when people have an issue with service. They don’t give a shit. They’ve got to get the cars through to make numbers.

Having loyalty to a dealership is stupid. It’s more branding lullaby nonsense. Just another example of Americans voting or acting against their own self interests because of a manufactured matrix of sentiment and consent. Dealership ownership changes all the time, the management changes. Manufacturer policies change all the time. The finance landscape changes all the time. Consumers should be looking for who will sell them the car for the price they want and who can provide reasonably competent and honest service and as soon as you detect a change. Even “your sales guy” that “you’ve been going to for, blah blah blah” doesn’t really care if you come back. They’re looking at the sales board day to day, feast or famine.. Your once every 4 year business isn’t their focus.

 

[TwelveGaugeSage]

I think the key is just to find a dealership that treats you right, no matter the brand. They are out there. Usually, the more rural the better in my experience. The urban dealerships tend to have a large customer base and it hurts less when they lose one.

 

[Lost1wing]

I believe he has

Probably shouldn't provoke a slander lawsuit from the dealership.

I believe the OP has a document from the dealer stating the facts. Would that be slander since it's not an opinion?

 

[Lost1wing]

I would do a few reviews and move on to another dealer. You can waste a lot of time forcing someone to work on your vehicle. I wouldn't want them working on it. Report it and move on. Life is too short to mess around with donkeys like that.

 

[ZoMojave]

I believe he has

I believe the OP has a document from the dealer stating the facts. Would that be slander since it's not an opinion?

I was referring to the post #31 comment. See below...

Full scorched Earth option: Make a big sign in the bed "Dealer X refuses Warranty on Cars They Sell" and park the truck out front on public property.

Hanging out in front of businesses is when things get dicey.

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