Roof leak in back

[beefcake]

I'm going to be going through the process here soon as I have the leak too. The dealer so far has been very easy to work with. The only reason I am currently waiting is because they are going to do the steering box TSB at the same time, but can't get me in until late May early June due to building a new location. No big deal since I'm not really driving much these days anyway.

My biggest fear is that they jack up my hardtop. I've read the horror stories about it and am very concerned. I guess I'll see what happens!

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[Tex-1836]

I'm going to be going through the process here soon as I have the leak too. The dealer so far has been very easy to work with. The only reason I am currently waiting is because they are going to do the steering box TSB at the same time, but can't get me in until late May early June due to building a new location. No big deal since I'm not really driving much these days anyway.

My biggest fear is that they jack up my hardtop. I've read the horror stories about it and am very concerned. I guess I'll see what happens!

MIne was damaged from the glass removal. Dealer repainted mine behind the last seam.

 

[mattylmbr]

MIne was damaged from the glass removal. Dealer repainted mine behind the last seam.

Mine is getting done Tuesday this week. I plan on taking photos of the cap before they do the replacement in case there is damage.

 

[Hootbro]

Was two days short of two months but my replacement back window came in and was replaced. They sourced it to a third party glass shop.

The replacement job was "acceptable". I could pick the fly shit out the pepper on a couple of things but it will get me down the road. Have had one rain since and it seems to be fine.

 

[El_Zorro]

I am the next one. Appt on Tuesday to see what story/diagnosis I get from dealership. I already called and they have not seen this problem on JTs

 

[anduff]

I got offered the third party window also. No, I paid for a factory window and factory warranty.

 

[jbehrn]

As a friendly reminder have them double check the rear window defroster connection before you pick up your Jeep…

 

[mattylmbr]

Update - my install was completed today. First class work - zero blemishes on the cap, and nice sound install. The glass sits proper and flush on the back of the cap - and the even had a rain storm this evening and no leaks (so far)!
Nice work by Heritage Jeep in Parkville, MD.
And - thanks @JeepCares for the help!

 

[anduff]

Got a surprise email from Jeep Cares that my window was in at the dealership. Called dealership and they didnt even know it? Well I dropped it off tonight for the repair! Took detailed pics of the top to insure what the paint looked like.

 

[Soedog]

Mine is scheduled for service next week.
Leaking at the top center of the window after a hard rain only. Hoping there are no issues with the repair / replacement.
Have had good luck with my dealer service on past issues at least but would like @JeepCares to monitor the situation just in case.

 

[troy_brady]

Well - almost 5 months later and I finally have my new hardtop with a NON-LEAKING window. Good luck to everyone else dealing with these issues and be sure to be THOROUGH when picking it up upon completion.

 

[JeepCares]

I am the next one. Appt on Tuesday to see what story/diagnosis I get from dealership. I already called and they have not seen this problem on JTs

Hey, El_Zorro. Keep us updated on how your appointment goes. If you need an extra layer of assistance, please reach out to us in private message.

Kate
Jeep Cares

Update - my install was completed today. First class work - zero blemishes on the cap, and nice sound install. The glass sits proper and flush on the back of the cap - and the even had a rain storm this evening and no leaks (so far)!
Nice work by Heritage Jeep in Parkville, MD.
And - thanks @JeepCares for the help!

So happy to hear that, mattylmbr. Thanks for the update!

Kate
Jeep Cares

Mine is scheduled for service next week.
Leaking at the top center of the window after a hard rain only. Hoping there are no issues with the repair / replacement.
Have had good luck with my dealer service on past issues at least but would like @JeepCares to monitor the situation just in case.

Hi, Soedog. We are in private message if you would like our assistance!

Kate
Jeep Cares

 

[JTsGarage]

I had the dreaded leaking hard top on my '20 as well. Unfortunately it took months to get the replacement glass in and I finally got Jeep Cares involved. I'm happy to report though that Jeep Cares was awesome to work with and the glass arrived at the dealer quickly thereafter. My dealer sublet the job to a glass company and they did a flawless job. I'm not sure why some are having issues with the hardtop getting scratched. That's odd to me. Automotive glass gets replaced all the time without cars getting scratched. I just mention that because I wouldn't ignore a water leak of any kind, even if the vehicle is a Jeep. Get the leak fixed under warranty. In the first year of ownership, the leaking back glass is the only time I've been to the dealer outside of routine service.

 

[El_Zorro]

Dealer found the leak and used part number 4467708 to fix it. and a /nice/ bead of clear silicone. I have not tested it.

I wonder when FCA will own this problem.

Description of such FCA part: Clear, flowable sealant for windshields, sunroofs, and headlamp assemblies. Flows into leaks like water, but dries to a tough, flexible waterproof seal that is resistant to temperature changes, vibration and shock.

 

[spectre6000]

Dealer found the leak and used part number 4467708 to fix it. and a /nice/ bead of clear silicone. I have not tested it.

I wonder when FCA will own this problem.

Description of such FCA part: Clear, flowable sealant for windshields, sunroofs, and headlamp assemblies. Flows into leaks like water, but dries to a tough, flexible waterproof seal that is resistant to temperature changes, vibration and shock.

That is a crappy dealer bodge job... Some hacky service tech needs to go back to his shade tree, and FCA needs to rectify that. Take it to a different dealership (forever going forward) and make sure Jeep is involved.

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