3 for 3. My wife’s now too afraid to drive the Gladiator.

[cuellar13]

I scanned the replies here and didn't see anything about contacting corporate leadership, and I'm sorry to hear about your situation @Desert Dog - there was another forum member that was at the end of their rope, and I made the following suggestion in that thread:

"If it were me, I would email the entire Stellantis executive team, and see who responds. Copy every executive for North America that you can identify, and someone will get back to you. VP level up to C-level. The VPs don't want the C-Level execs to hear the problems, so the admin gatekeepers that check their emails will let them know you have copied everyone on the email. You probably want to include Mark Bosanac who is currently listed as the SVP, Mopar Parts & Service and Customer Care, North America at Stellantis. Just as an FYI, it appears their common email format is [email protected]

I've done this for other companies in the past, and have had my cell phone ring from a regional VP within minutes of sending the message at 9:00 PM. Make sure you are diplomatic, and ask for their help instead of bitching. Good luck!"

I think that email got them somewhere pretty quickly. Just go around the "customer service team" and straight to the top. Again, ask for help, and explain your situation. Hope that helps!

Sponsored

 

[DesertDog]

DeserDog,
I'm about two hours away from Butte(Butt). Is there anything i could bring you guys?
Can't change the crappy situation or service issues, but willing to try and lend a hand.

Wow. That is so incredibly nice of you. That is why I go to this forum.

Things are coming along. It’s day three now, The service department is open but they said what they always say. “ it might be a week and a half before we can look at it“.

As Kevin Costner and his crew film Yellowstone, there’s not a hotel room left in any of the nearby towns and no rental cars.

My wife actually has a good sense of humor as this is just one hell of a shit show.

Jeep customer care has responded and is getting a moving van for her as our last stop out of town are included substantial shopping. She’s got a new custom saddle and just under $1000 in wine from Costco that I am sure is cooked by now. You gotta laugh at how crazy it’s gotten.

The service department informed her that some parts take a year. That’s exactly what the service department where I bought this Jeep told me last year. Jeep says they will ship it to us when repaired but, so far, they won’t ship her brand-new horse trailer.

Are we still blaming Covid? : )

 

[Wango's Tango]

Wow. That is so incredibly nice of you. That is why I go to this forum.

Things are coming along. It’s day three now, The service department is open but they said what they always say. “ it might be a week and a half before we can look at it“.

As Kevin Costner and his crew film Yellowstone, there’s not a hotel room left in any of the nearby towns and no rental cars.

My wife actually has a good sense of humor as this is just one hell of a shit show.

Jeep customer care has responded and is getting a moving van for her as our last stop out of town are included substantial shopping. She’s got a new custom saddle and just under $1000 in wine from Costco that I am sure is cooked by now. You gotta laugh at how crazy it’s gotten.

The service department informed her that some parts take a year. That’s exactly what the service department where I bought this Jeep told me last year. Jeep says they will ship it to us when repaired but, so far, they won’t ship her brand-new horse trailer.

Are we still blaming Covid? : )

Crazy times, sorry for the headaches. Always a crapshoot when we head out but that are you gonna do? Don't hesitate to reach out if you need anything. I'm pretty slow this week workwise.
w

 

[Tuggernuts]

I would get out of Butt and maybe go to Butte, lots of interesting cool old buildings and history there. If Butte is not for you Chico Hot Springs is a personal favorite of mine. You're having a adventure if you like it or not. It's a Jeep thing. Honestly, good luck my friend, I really have nothing to say but keep a positive thought.

I live in Chico Ca. Chico Hot Springs is on of my favorite places in the world.

 

[CrazyCooter]

I think this thread is a great reminder to everyone that these trucks are not workhorses. They aren't capable of being reliable in the way things like F250s or Sierra HDs are. Especially the EcoDiesels. In the end these trucks are toys, and should be treated as such. The occasional heavy work and towing? Sure. But consistent and repetitive? No.

@DesertDog I really do feel for you and your situation. But sounds like your use case might exceed what the Jeep is really designed or capable to do. Especially the diesel, that thing is not a great long-term hauler in the Gladiator platform. I hope this gets sorted out for you, but in the end if you went to another brand in order to do your trailering, I wouldn't be surprised.

Mine has seen more miles loaded and towing than not without a single issue other than it drinks much more DEF. 30K miles so far!

 

[sharpsicle]

Mine has seen more miles loaded and towing than not without a single issue other than it drinks much more DEF. 30K miles so far!

https://www.jeepgladiatorforum.com/forum/threads/ecodiesel-power-derating-as-temps-rise.45447/
https://www.jeepgladiatorforum.com/...-to-those-doing-their-own-shock-tuning.53421/

I'm not trying to be an ass, but you clearly have been having issues.

 

[CrazyCooter]

https://www.jeepgladiatorforum.com/forum/threads/ecodiesel-power-derating-as-temps-rise.45447/
https://www.jeepgladiatorforum.com/...-to-those-doing-their-own-shock-tuning.53421/

I'm not trying to be an ass, but you clearly have been having issues.

Some don't think those are issues?

The shock tuning thing is a personal preference that isn't engine specific and towing it works as advertised, just not as expected?

 

[rharr]

Wow. That is so incredibly nice of you. That is why I go to this forum.

Things are coming along. It’s day three now, The service department is open but they said what they always say. “ it might be a week and a half before we can look at it“.

As Kevin Costner and his crew film Yellowstone, there’s not a hotel room left in any of the nearby towns and no rental cars.

My wife actually has a good sense of humor as this is just one hell of a shit show.

Jeep customer care has responded and is getting a moving van for her as our last stop out of town are included substantial shopping. She’s got a new custom saddle and just under $1000 in wine from Costco that I am sure is cooked by now. You gotta laugh at how crazy it’s gotten.

The service department informed her that some parts take a year. That’s exactly what the service department where I bought this Jeep told me last year. Jeep says they will ship it to us when repaired but, so far, they won’t ship her brand-new horse trailer.

Are we still blaming Covid? : )

Air BnBs, might be available, cheap motels that provide a roof over your head and have bed bugs might be an option, buying a big tent at walmart and find a spot at a camp ground/rv park, buying a used car/truck on craigslist to drive home pulling the trailer or storing the trailer at a you-store it is an option, renting a uhaul, penskee, budget, homedepot truck and towing the horse trailer home is a option. Lots of options to solve your current problem when you stop relying on JEEP to solve your issues. Credit cards and cold hard cash can fix a lot of things.

It might suck to drive a 2005 suburban that smells like old cigarettes, but it will get the job done at the end of the day if your goal is to get you butt home with all your stuff.

Lots of options when your expectations are lowered and you are resolved to solve the problem.

 

[DesertDog]

Jeep found a substantial U-Haul truck for her. She is in the process of hooking up the horse trailer as we speak. Latest word from the service department is that the turbo is shot. Still problems in the exhaust system yet to be identified. The dogs are amused by all of the activity. Saying goodbye to the Gladiator for now. She says she is ready to drive well into the night. ?????

 

[AmosMoses01]

Jeep found a substantial U-Haul truck for her. She is in the process of hooking up the horse trailer as we speak. Latest word from the service department is that the turbo is shot. Still problems in the exhaust system yet to be identified. The dogs are amused by all of the activity. Saying goodbye to the Gladiator for now. She says she is ready to drive well into the night. ?????

Hate that y'all have been going through this, I hope in the end everything is better than possibly imagined right now. But also gotta say that you exemplify a great attitude, and your wife is an amazing trooper. I cannot imagine my wife being willing to drive for a long distance, let alone driving a U-haul truck and pulling a trailer. I literally cannot imagine that ---- a space ship landing at the Superbowl, with Yoda, Elvis, and Wall-e rolling out of it waving to the crowd would be more likely to happen than her doing such a drive. Best of luck with getting this all sorted out!

 

[Riccochet]

If it were my Gladiator it would mysteriously catch fire on the side of the road in the middle of nowhere. I.....I don't know what happened. It just started smoking, the displayed said EJECT EJECT EJECT. Next thing I know I'm driving a Ram.

 

[DesertDog]

Dogs are happy and she is on the road.

 

[DesertDog]

And next week, as soon as I land, we continue with the recovery of another Covid victim. Cooked a couple of cylinders in the @Desert_Dog_aviation backcountry dog transport. New cylinders disappeared on a boat from China. ? Been stuck in south-central Minnesota, again, no rental cars, no Lyft, no Uber, so I approached a guy with one leg at a gas station and asked how many hundred dollar bills it would take for a ride to Minneapolis. Next Sunday the adventure continues. ???

 

[Koolcarguy]

Right now we’re stuck in Butt Montana. Wife’s pretty pissed. Jeep only covers $1,000 during a trip when a Jeep becomes undriveable. Third trip. Third nightmare. This time the message was Exhaust service….see dealer (!) . Good luck with that one! Pressing the U Connect button is as worthless as “seeing your dealer” to try to get an oil or fuel filter. We’re traveling with animals so I have to leave her in a hotel 500 miles from home. I’m giving the dealer 2 days and then I have to figure out something survivable. No rental cars available one way. Hotels are full after Monday. I have one day left to be at work in Amsterdam so we’re so screwed and Jeep just says “ Yeah. It’s bad”. When will they ever get their shit together? Limp mode might be acceptable near civilization but it’s a matter of life and death out in the desert, which is where this piece of shit always fails.
Sorry for the rant. Desperate here.

Sorry to here your problems its an eco diesel? Better taje that one back between me and my wife and son we have 4 ecod diesels 3 Jt's and 1 Jl i think were about 85k miles(combined) not 1 issue nothing zero zilch . After all the issues we had with my wife's 20 Jl gas i will never but a new Jeep without the diesel there awesome most reliable Jeeps we've had yet ! Get you another one that one must be a lemon. Good luck my friend keep us filled in on the outcome

 

[Koolcarguy]

I get that the problems are rare. I’m happy for that. With that said, I don’t think it would hurt Jeep to do a little better assistance with warranty work. There’s an eco-diesel that’s been sitting at a dealership in Salt Lake for months. In cases like that, Jeep should at least provide another similar vehicle. They won’t.

I ? agree our Jeep dealer in Laramie is awesome after our 3.6 was back at the shop 6 times in 750 miles he gave me my money back and ordered my wife a 21 Pink JLR diesel for cost. I already had 2 Jt diesel and love them i think sometimes it the dealer not Jeep them selves our dealer goes out of the there way to help us literally...my wifes gas Jl broke down 30 miles from town off road he sent his service manager and a mechanic to us on a Saturday and fixed it on the trail!!! Good luck i hope they figure out your diesel there awesome rigs!!!

Sponsored