Survey- For those with misfire issues

[ShadowsPapa]

This is one of the least common issues these have. I bet the percentage isn't even .125% of total 3.6 equipped vehicles.
U make it sound like they know this is a major and frequent issue and they deliberately are sitting back on it.
Repair what before it's sold? Most dealers wont even see a leaking vc let alone have one on the lot. Plus...it won't show up until there are miles on them. Jeep and the dealers arent the same thing. This also will likely never reach recall level. To make them all sit means dealers, not Jeep, suffer.
Even on this forum the number of valve cover leaks is miniscule.

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[Maximus Gladius]

When I sat down to do the deal on the 2021, I was considering the 20 model to save some bucks initially but I also only knew a 1/4 of what the “chronic” issues were and even on that list I had no idea of the misfires or an overheated electric steering pump that would lock up or my internal coolant leak, (all 3 being my issues).

I sat down with the service manager along with the sales man and read off some of the 2020 issues I found online and asked if these were TSB’s or bulletins that would be fixed on what ever year I chose to buy. The service manager didn’t know of any of them except when he did a deep dive, was able to pull up the aluminum steering pump TSB and didn’t really want to do that service if there was no report of that one being a problem or there being no complaint with IT.

The service department needs a complaint, they then contact FCA to register the complaint and get warranty repairs approved. There may be small things they’ll just do but when it comes to taking a motor apart to redo something that hasn’t had any complaints on that vehicle, forget it.

 

[ShadowsPapa]

When I sat down to do the deal on the 2021, I was considering the 20 model to save some bucks initially but I also only knew a 1/4 of what the “chronic” issues were and even on that list I had no idea of the misfires or an overheated electric steering pump that would lock up or my internal coolant leak, (all 3 being my issues).

I sat down with the service manager along with the sales man and read off some of the 2020 issues I found online and asked if these were TSB’s or bulletins that would be fixed on what ever year I chose to buy. The service manager didn’t know of any of them except when he did a deep dive, was able to pull up the aluminum steering pump TSB and didn’t really want to do that service if there was no report of that one being a problem or there being no complaint with IT.

The service department needs a complaint, they then contact FCA to register the complaint and get warranty repairs approved. There may be small things they’ll just do but when it comes to taking a motor apart to redo something that hasn’t had any complaints on that vehicle, forget it.

You hit on one of my points - they aren't going to tear into a vehicle to "fix" what isn't broken, not even a "it MAY be a problem in the future". No company or dealer will do that.
And Jeeps on the lot with 0 to 100 miles most likely won't show a leak even if it will leak in 5,000 miles. Chances are it will never leak - 99.9+% chance in this case.
There are also a number of people with the original 2020 aluminum steering gear who have reported no issue - or minimal issue. That's another "if customer complains, we'll fix it" thing.
We've had multiple 3.6 engines and none have ever leaked anything.

Most dealer shop staff will only know if a specific TSB if there's an issue they've needed to research - and they happen upon it. Makes no sense to read every single one that comes through - some dealers will never see some of these issues.

Issues like these are not the fault of dealers. Jeep may not even see any red flags yet if only a few have come in through dealerships to be repaired. And from what I've seen - it's been fixed not by replacing the whole valve cover but by resealing it.

 

[Martman502]

This is one of the least common issues these have. I bet the percentage isn't even .125% of total 3.6 equipped vehicles.
U make it sound like they know this is a major and frequent issue and they deliberately are sitting back on it.
Repair what before it's sold? Most dealers wont even see a leaking vc let alone have one on the lot. Plus...it won't show up until there are miles on them. Jeep and the dealers arent the same thing. This also will likely never reach recall level. To make them all sit means dealers, not Jeep, suffer.
Even on this forum the number of valve cover leaks is miniscule.

I get what you are saying but these valve covers are known to be defective. So before one is sold to a customer replace it with the new part. Oh wait, that means they can't sell it because the parts are not available. God forbid they have to eat any money on it, they would much rather sell it and make it your problem as they are already paid on the vehicle at that point.

Everything can be defended but it is not acceptable for anyone to pay 45K for a product and within 2 months it is out of commission for weeks. Some people have reported it within days of driving off the lot. Not because the problem is severe and technically challenging but because the parts are defective and no supplies to repair. More importantly the manufacturer is aware of the issue. This isn't a dealer problem, this is a manufacturer problem. Even more a supplier quality problem that is still the responsibility of the manufacturer.

Imagine how this would be if when they told me I would be waiting a MINIMUM of a month for a part that I could just say "sorry I would like to return the Jeep and get my money back as I don't like paying for something that is broken".

Not really looking to debate, there are many sides to the story but I will never be convinced that a brand new vehicle should ever be in a shop with a problem that prevents it to be used for weeks on end.

 

[Hootbro]

I get what you are saying but these valve covers are known to be defective. So before one is sold to a customer replace it with the new part. Oh wait, that means they can't sell it because the parts are not available. God forbid they have to eat any money on it, they would much rather sell it and make it your problem as they are already paid on the vehicle at that point.

Everything can be defended but it is not acceptable for anyone to pay 45K for a product and within 2 months it is out of commission for weeks. Some people have reported it within days of driving off the lot. Not because the problem is severe and technically challenging but because the parts are defective and no supplies to repair. More importantly the manufacturer is aware of the issue. This isn't a dealer problem, this is a manufacturer problem. Even more a supplier quality problem that is still the responsibility of the manufacturer.

Imagine how this would be if when they told me I would be waiting a MINIMUM of a month for a part that I could just say "sorry I would like to return the Jeep and get my money back as I don't like paying for something that is broken".

Not really looking to debate, there are many sides to the story but I will never be convinced that a brand new vehicle should ever be in a shop with a problem that prevents it to be used for weeks on end.

Add it to the list and it is just your turn in the barrel. Any defect is "unacceptable" but in all reality unless you got Daddy Warbucks money to pursue a civil legal action on principle, you kind of are forced to accept it.

You join a long list of esteemed members here that had to deal with wonky steering boxes, leaking rear windows, leaking axles to name a few. We all that it was "unacceptable" but we still had to work through and deal with it.

Simple fact is nothing will change and these issues will be dealt with by attrition basis when presented for warranty work. Jeep or any other make is not going to proactively work to ensure new on lot vehicles are "fixed" before showing defect unless it is a safety recall related issue.

Your situation is not unique, just that it is unique to you.

 

[Maximus Gladius]

This is why dealerships don’t want the techs messing with new vehicles as they come in! 100%

 

[Martman502]

Add it to the list and it is just your turn in the barrel. Any defect is "unacceptable" but in all reality unless you got Daddy Warbucks money to pursue a civil legal action on principle, you kind of are forced to accept it.

You join a long list of esteemed members here that had to deal with wonky steering boxes, leaking rear windows, leaking axles to name a few. We all that it was "unacceptable" but we still had to work through and deal with it.

Simple fact is nothing will change and these issues will be dealt with by attrition basis when presented for warranty work. Jeep or any other make is not going to proactively work to ensure new on lot vehicles are "fixed" before showing defect unless it is a safety recall related issue.

Your situation is not unique, just that it is unique to you.

And honestly after buying close to 15 new cars in my time I would say I have never had any experience this sort of problem that is so impactful in such a short period of time off the lot. So I guess you are right it is unique to me. It is what it is. Doesn't mean we have to be quiet about it though.

 

[Martman502]

And honestly after buying close to 15 new cars in my time I would say I have never had any experience this sort of problem that is so impactful in such a short period of time off the lot. So I guess you are right it is unique to me. It is what it is. Doesn't mean we have to be quiet about it though.

I called Jeep and provided my thoughts and they got the new valve cover to the dealership in two days. Vehicle was completed last Tuesday butI have been out of town on business all week so picking it up in the morning. I hope it is truly fixed. Still not sure why a dealership doesn’t have the same option of getting these parts without the customer having to call. And maybe they do and just didn’t want to or didn’t know to. If anyone has knowledge of this was the dealer not making the call or if they truly didn’t have access to the part?

 

[1JeepFamily]

Just saw this thread pop up, and—as a former frequent participant and watcher of this thread—i just gotta say: sell. your. 2020. and. buy. a. 2021.

Obviously, it's based on your circumstances. But I sold my misfiring 2020 sport s and bought a 2021 Mojave and the difference is PHENOMENAL. The non-misfiring engine is downright beastly. My 2020 engine reminded me of my old 1990s Ford Escort. ?

 

[ShadowsPapa]

I get what you are saying but these valve covers are known to be defective. So before one is sold to a customer replace it with the new part. Oh wait, that means they can't sell it because the parts are not available. God forbid they have to eat any money on it, they would much rather sell it and make it your problem as they are already paid on the vehicle at that point.

Everything can be defended but it is not acceptable for anyone to pay 45K for a product and within 2 months it is out of commission for weeks. Some people have reported it within days of driving off the lot. Not because the problem is severe and technically challenging but because the parts are defective and no supplies to repair. More importantly the manufacturer is aware of the issue. This isn't a dealer problem, this is a manufacturer problem. Even more a supplier quality problem that is still the responsibility of the manufacturer.

Imagine how this would be if when they told me I would be waiting a MINIMUM of a month for a part that I could just say "sorry I would like to return the Jeep and get my money back as I don't like paying for something that is broken".

Not really looking to debate, there are many sides to the story but I will never be convinced that a brand new vehicle should ever be in a shop with a problem that prevents it to be used for weeks on end.

They aren't known to be defective. Mine isn't - and neither are the valve covers on tens of thousands of these engines. FEW here have such a problem. It's not known, it's actually rare.
The dealer can't just go out and replace valve covers - if they have 10 on the lot chances are that NONE of them are defective, not a one of those 10 would be defective. I'd bet if they had 100, they'd not find one. We're talking a fraction of a percent as far as valve covers.
So you expect a dealer to replace them all and eat that money? It's not the dealer that warrants these, it's Jeep.
Following your logic, they should be going out and replacing all axles, all steering gear, all spark plugs, all radios, all rear windows............ every one of those items is more common than the rare valve cover issue.
So a dealer is supposed to sped hundreds of thousands of dollars replacing all parts because there could be a defect somewhere on one of them?

As I've said before - they have no idea on the valve cover issues until or unless one of them leaks - so they must either replace them all or put 5,000 miles on every JT to see if it's going to leak?

You are also missing the point of the supply chain issues, and shortages. It's NOT the fault of dealers, and yet you ask them to go out of business because they shouldn't be allowed to sell any vehicle that may rarely have a bad part and they might have to wait for said part?
It's not Jeep's fault, it's not the dealerships' fault, it's a stackup of issues all along the process from design to sales but you want dealers to eat it.

Don't know where you got the valve cover thing is a known issue..........

 

[ShadowsPapa]

I called Jeep and provided my thoughts and they got the new valve cover to the dealership in two days. Vehicle was completed last Tuesday butI have been out of town on business all week so picking it up in the morning. I hope it is truly fixed. Still not sure why a dealership doesn’t have the same option of getting these parts without the customer having to call. And maybe they do and just didn’t want to or didn’t know to. If anyone has knowledge of this was the dealer not making the call or if they truly didn’t have access to the part?

They get parts from regional "depots". It could be the part wasn't in that region. It is going to depend on where your dealer is, the depot having the part and the people involved.

My 2020 has no leaks, no misfires, no drivetrain or engine issues at all. Again, most do not. It just feels like it's a world problem to that person when it happens to them.

I bet the valve cover leak issue is less than .2% of all JTs out there. And if the valve cover is the same on other Jeep 3.6 engines, likely less than that as my wife has a 2021 with the 3.6 - no leaks, and no misfires after the spark plugs were replaced under a TSB.

 

[Martman502]

They aren't known to be defective. Mine isn't - and neither are the valve covers on tens of thousands of these engines. FEW here have such a problem. It's not known, it's actually rare.
The dealer can't just go out and replace valve covers - if they have 10 on the lot chances are that NONE of them are defective, not a one of those 10 would be defective. I'd bet if they had 100, they'd not find one. We're talking a fraction of a percent as far as valve covers.
So you expect a dealer to replace them all and eat that money? It's not the dealer that warrants these, it's Jeep.
Following your logic, they should be going out and replacing all axles, all steering gear, all spark plugs, all radios, all rear windows............ every one of those items is more common than the rare valve cover issue.
So a dealer is supposed to sped hundreds of thousands of dollars replacing all parts because there could be a defect somewhere on one of them?

As I've said before - they have no idea on the valve cover issues until or unless one of them leaks - so they must either replace them all or put 5,000 miles on every JT to see if it's going to leak?

You are also missing the point of the supply chain issues, and shortages. It's NOT the fault of dealers, and yet you ask them to go out of business because they shouldn't be allowed to sell any vehicle that may rarely have a bad part and they might have to wait for said part?
It's not Jeep's fault, it's not the dealerships' fault, it's a stackup of issues all along the process from design to sales but you want dealers to eat it.

Don't know where you got the valve cover thing is a known issue..........

I specifically said it’s not the dealers problem.

 

[Eeeckman]

2021 mojave 3.6 with 703 miles; check engine light for misfires. Service appt scheduled. Luv the truck; but, heavy sigh....

 

[Herc10HueyFE]

Good luck. Same here. 4th time in the shop and I'm over it. They want to keep replacing parts that they've already changed and have had the truck for a total of 2 weeks already. Plugs, coil packs, Injectors, rocker arms, lifters....no dice. Waiting on chrysler to call back. Just replace the darn engine.

 

[ShadowsPapa]

Is yours covered under the TSB for camshaft, I believe right bank? Several have had cams replaced but I didn't see that in the list of stuff they've replaced. Not sure if 2021 is covered under that one (it's in the house, I'm in my shop) or if they did replace the cam and you didn't list it because the list of stuff is too long to list it all!

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