Dealer overfilled oil

[CrazyCooter]

That's what I would have expected instead of the goat roping escapade.

Nope, warranty is usually about doing it cheap and wearing you down......Seldom about doing it right.

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[ReverendZ]

Nope, warranty is usually about doing it cheap and wearing you down......Seldom about doing it right.

I've been on that side of the counter before and had to deal with the angry everyone. I also know that there are avenues that can be pursued, I could always make a nice big sign and tow it around telling everyone of the failures

 

[Hootbro]

I gotta wonder how much of these failures is the 0W20 oil combined with the reduction in anti-wear compounds in the oils today?

It is not a oil grade issue. The early Pentastars spec'd 5W-30 and they still ate cams, lifters and rockers with about the same frequency seen today.

 

[ShadowsPapa]

It is not a oil grade issue. The early Pentastars spec'd 5W-30 and they still ate cams, lifters and rockers with about the same frequency seen today.

Those were all roller followers - wasn't that more of a roller failure? They didn't have the high lift center section rubbing.

The 2016 and later are more akin to the old flat tappet situations, but they don't spin or turn..........minimizing the hot spots and scoring.

 

[Hootbro]

Those were all roller followers - wasn't that more of a roller failure? They didn't have the high lift center section rubbing.

The 2016 and later are more akin to the old flat tappet situations, but they don't spin or turn..........minimizing the hot spots and scoring.

There was bad rollers followers that later got redesign but not every one of them was prone to failure. There was also batches of soft cams that did not get proper heat treat back then also

I had both a 2013 and 2014 Wrangler that both took 5W-30. Oil analysis on the 2013 showed no issues and trended fine. My 2014 Wrangler though started out fine and iron trended down from break in and then about 15K miles started to spike up. Took the passenger valve cover off and the followers were fine but he intake cam started to wipe on all the lobes.

 

[IPRoutes]

When I had my EcoDiesel and went for my first oil change, I saw on the paperwork that they filled it with Shell Rotella. Immediately went to the service manager with whom I have good rapport, he checked, apologized, asked for my keys, put in a new oil filter again and filled with the correct oil meeting MS-12991. The second time I went after 5000 more miles, it was done correctly.

 

[ReverendZ]

Well, El Knocko the NachoJT is at the dealer. Jeep customer service is involved, they just called. It's been there a week, untouched, unloved and I am driving a loaner willys without the creature comforts which I have grown accustomed to. On the bright side, cracker jack (the white willys) doesn't knock...

 

[Choatecav]

I am certainly tired of routinely getting "half-assed" quality service on most everything, in this country. I have conversations frequently (one this morning) with people who are sharing the same experiences and feelings. I realize that everyone is not inept, but just a few bad apples in each business can give black eyes.
And yes, I am getting to the point of qualifying as an "old curmudgeon."

 

[ReverendZ]

I am certainly tired of routinely getting "half-assed" quality service on most everything, in this country. I have conversations frequently (one this morning) with people who are sharing the same experiences and feelings. I realize that everyone is not inept, but just a few bad apples in each business can give black eyes.
And yes, I am getting to the point of qualifying as an "old curmudgeon."

I am right there with you. I am a technical support (customer whipping post) agent currently and do my damndest to make sure to give it my all to help someone. I was a service writer for a dealer and know the way it goes but when I had upset customers I would do everything I could to prioritize getting their vehicle in and taken care of. Whether that meant shuffling other vehicles out to get my best tech on it or clearing an entire day for one tech. I didn't care if it was a rich customer, poor customer, someone in for warranty or coming back for something we screwed up. That is my biggest gripe right now is that the stealership has had mine now two weeks, zero follow up, zero communication, zero movement of my vehicle (I drive by on my way to work everyday as it is on the way from the gym). Jeep cares agent has been more committed to taking care of this and the sales department and management team has been more helpful. The store manager was speaking with the finance manager about getting me into a new one, which is awesome except I ordered a specific package and color so that's not so easy. I guess if they get me a similarly equipped High Velocity Yellow I would consider it.

Tldr: dealer service department still dropping the ball....

 

[Minty JL]

I will continue to do my own oil changes. OEM Mopar filter kit and 5qts of Royal Purple 0w20.

1) I know it's done right
2) it takes less time for me (commute round trip to the dealer) and the famous, waiters are going to wait......IYKYK

 

[ShadowsPapa]

In the exact same dealership there can be totally different ways of handling things between service advisors.......
First time I noted my ambient temp sensor (and thus HVAC) acting weird, I worked through the same guy I'd been working with before and his comment - we didn't work on that today because it's not acting up.
Later I talked to him again - bring in when it's acting up, if it's not acting up now we can't do anything about it.

I later went in for other stuff and that guy was gone - another one helped me and asked if I had the truck there - yup. Now granted, it WAS acting up that day, but I had no appointment at all, and he told me to drive it around into the check-in area. He dropped what he was doing and went out and took a look for himself - plugging in their own BT device and going back inside to look things over. He did research as well, looking up STAR cases and so on, and triple checked exactly how the sensor updated, when it updated, when it did not and looked for reasons it was being goofy. (he was swamped with phone calls so had to take some breaks - they are always real busy)
Anyway, we talked, he gathered information, and he asked about the snow plow. I said I couldn't prove anything one way or another because it was always cold when I put the plow on and that's when it acted up. When the weather cleared, I took the plow off. When it was warm it seemed ok.
He said next chance I got when it was cold and I didn't need the plow - take it off and right away drive it. Try experimenting a bit.
And he said if it was the plow, he'd looking into moving the temperature sensor to a different location. He set up an appointment for me to bring it back - acting up or not.
Seriously? Even if it's not Jeep's fault - he'd look at it anyway? He'd set up an appointment even if it might be working just fine by then?
I told him I was a bit surprised - he responded "I like to be creative and try to figure things out, and this might help others who use Jeeps to plow".
Totally different attitude, same dealership, same shop.
The guy had already spent almost half an hour with me/the truck.
But that's what generates return business. And I'll tell them that in any survey I fill out.

 

[Minty JL]

I don't know that the oil itself is the issue. The antifriction additives in modern oils are pretty darn amazing for what they do. The issue I see is that the oil being grossly overfull getting whipped by the crank into foam, even with a windage tray, would cause a breakdown in the hydrodynamic wedge that keeps the spinning metal parts from touching leading to premature failure of components with very tight tolerances, hence the 0w20 (and gas mileage). My bigger issue at this point is that instead of ordering in a crate engine, MSRP about 4500, they are going to go through "21" hours labor to teardown and replace I don't even know what and effectively kick the failure can down the road.

Truth. Corporate isn't going to pay the Tech full flat rate for that job; Techs hate warranty work because they get fucked.

If the service writer was worth his weight in shit, it would be written up for a new long block. Then the new long block would be under warranty and less margin of error aka less likely to return for another issue.

 

[ShadowsPapa]

If the service writer was worth his weight in shit, it would be written up for a new long block. Then the new long block would be under warranty and less margin of error aka less likely to return for another issue.

Shocked it's not being done as a long block - most shops don't really know much about engine rebuilds - and frankly, it's been that way for years because you can buy a "reman" engine, or a long block, for a fraction of the cost in labor and parts.
I can't imagine a dealer shop going through and checking every shaft, every cylinder, with a micrometer....... just isn't going to happen. A real engine rebuild takes a lot of time - most of that time is checking parts, clearances and noting measurements. It's not the time taken to zip bolts out and in. It's the details that take the time. Heck, I run white pipe cleaners through all oil galleries in every engine I do and it had better come out about as white as it went in. Every passage is checked. Every ring is fit to the cylinder then to the piston.

 

[Casique]

Just checked mine, its overfilled from the last dealer Jeep Wave oil change....

 

[Lunentucker]

Changed the oil in the Subaru a few minutes ago and found the note I left for myself. ?

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