Oracle Flush Mount Tail Lights cracking?

[cuellar13]

Listen guys, we understand that these instances are very difficult to navigate. Especially when there has only been less than a handful of people who have had this happen out of the several THOUSAND sets that have been sold to date.

We are making these decisions based on basic facts we know, given we cannot be present when these are installed on your truck. If you overtighten bolts into plastic, plastic will crack. That's it.

There are no defects here. If there was a defect we could point to, we'd be quick to replace in any instance, as we have been this entire time for other issues.

We have done to the extent of what we can for those handful of customers including offering a replacement for a heavily discounted price (One we actually take a loss on - Not "Gain revenue") and even guidance on how to repair it.

If this has happened for your tails and you need help, PM me. I will do what I can with our team to get you accommodated.

Cheers

I'd start with a measureable definition of "over tighten" and provide a torque spec....

Also, if there were truly "less than a handful of issues....out of the several THOUSANDS sold to date", why not be customer focused and replace them? I have a very hard time believing that margins on this product are so low that your bottom line would be affected in any way. In the long run, it would likely affect your bottom line in a positive manner because people would be talking about their awesome experience with your company on the forum, instead of 5 pages of what we have here.

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[EddyArnold]

In the long run, it would likely affect your bottom line in a positive manner because people would be talking about their awesome experience with your company on the forum, instead of 5 pages of what we have here.

facts.

 

[FLGladiator]

Man, It is sad to see all this. I was part of previous thread Aftermarket LED taillights and
Flush Mount Tail Lights .Oracle was one of the only companies or actually the only company that reach to all of us and actually performed a survey of which design we liked. I pushed to get this and waited so long to be released.

Just got my Masters in Engineering and in almost all the courses the example of a successful company was Amazon, and the main reason was due to the out of mind customer service. You got an issue? not problem bro just return the item and here is 10 dll gift card, you know what? keep the item and here is a 15 dll gift card, well at least that have been my experience with them. I am aware we cannot compare Oracle with Amazon, but just take a look at the 2 response they had here, man just say you are sorry of what happen replace the tail lights or money and give a sticker and you will be a way better situation that you are right now. Fill out your data and if this persist, contemplate a corrective action.

The funny thing is that because I bought my Oracles yesterday I was looking of how to reset the LED setup on my Sport S using the JSCAN and I found this thread . I have always have Chinese lights on my Jeeps, this would be my first purchase from an actual proper company so, come on @ORACLElights I want to be sure you got me for at least a year o so haha.

They should of used Zappos, pre Amazon acquisition. No company had CS like Zappos did. 365 day returns for any reason, CS world record in call length somewhere in the 8 hour range, assisting even non customers with anything. The founder was hell bent on CS and proved it. Rare today.

 

[cj8scrambler]

Listen guys, we understand that these instances are very difficult to navigate. Especially when there has only been less than a handful of people who have had this happen out of the several THOUSAND sets that have been sold to date.

If the failures are so rare, it seems like it should be easy to cover most of the replacement cost in order to provide better customer service and protect your reputation.

This thread and the other Oracle threads have convinced me to steer clear of Oracle.

 

[just_another_guy]

Oracle is incapable of admitting fault in any situation. Remember when they tried telling everyone that there's nothing wrong with these tail lights and it's Jeep's fault they don't work without modification/reprogramming? They are great at coming up with ideas for new products, but consistently botch the execution.

 

[KW80]

I do agree with you @ORACLElights. This is not a manufacturing defect. Rather it’s either a design flaw OR a brilliantly engineered way to ensure recurring revenue stream by charging your customers for replacement of these lights years into the future.

This is completely contradictory to Magnuson-Moss Warranty Act stating: “such warrantor must as a minimum remedy such consumer product within a reasonable time and without charge, in the case of a defect, malfunction, or failure to conform with such written warranty;”

Since you are unable to provide torquing specs or a scientific explanation behind this problem, I’ve decided to take a stab at it. The walls of the posts are only 1.3 mm think and are not reinforced or connected to anything on the sides. That’s right, 1.3 mm of thin plastic is all that’s holding the 5+ pound lights to the body of the Jeep through high speeds and vibrations of offroad. On top of that, the lights are not flush with the body leaving a huge gap for the wind to get inside and rattle the entire assembly. Over torquing, under torquing or just right torquing has nothing to do with it! In comparison, walls on OEM lights are over 5 mm thick and connected to the rest of the lights assembly on all sides for a nearly indestructible hold.

Good luck to those that have purchased these lights. It’s not a matter of IF but WHEN you will encounter the same issue.

Wow, should have started with these pics. No wonder they are suggesting to epoxy a nut on there, will probably be stronger afterwards. Might as well epoxy on some metal support brackets as well while you’re at it. Maybe it’s part and parcel to the slim fit, but long term durability seems questionable with only 1.3mm of plastic to contend with vibration and heating/cooling related expansion/contraction. No thanks, JTs come with enough gremlins from the factory, no need to add more with sketchy aftermarket parts no matter how cool they look.

 

[JeepOfTheseus]

• “Bulb out” error on dash of JT’s with factory LED taillights.
  • If resistors are not present and signal out error still occurs, you can use a Tazer or JSCAN to set for aftermarket tail-lights - This essentially tells the TIPM to stop checking for the OEM wattage values at the taillights.
  • We also have a solution currently in the works, to add an external adapter to your taillights. Our Customer Relations team will be reaching out to you individually if you have completed our online form here to receive an update. Please ensure you have filled out the form if you are looking for a solution as we are very close to getting this accomplished!

So if it’s a known issue, where is it mentioned on the product page? How would LED equipped owners know about this ahead of time? Only thing I see is a mention for halogen owners with regards to the reverse light (where you require them to purchase a separate resistor and install themselves).

To say “These flush-mount tail lights are compatible with base and LED packages”, but turn around and say “you may need a programmer” is misleading. Only time I’ve heard of needing the programmer for LED upgrades is for stock halogen builds.

The fact that you’re working on an external adapter kinda says these weren’t ready for the mass market. Don’t get me wrong - designing and building something for so many flavors is hard; I deal with that in software engineering every day. But you don’t release a product and claim it to be fully compatible unless you’ve done the due diligence of testing it heavily. And maybe these issues caught you off guard, but word of advice: don’t pit it against the customer or put the onus on them for resolving. It might suck to temporarily take the hit of owning up to flaws, but it will go a very long way if you get ahead of it early.

 

[obrianmcc]

..... wow

 

[Rattydude77]

I wouldn't call it bitching it's 300 for some plastic the shouldn't just come off put some spec numbers to tightening the screws/bolts

 

[Summitsearcher]

This thread is brutal! Last taillight you’ll ever own?

From Taillights, to something about donkeys, to people wanting pie ?.

 

[ZoMojave]

Just Gorilla Tape it on. Problem solved! ?

 

[Pedal Metal]

This thread is brutal! Last taillight you’ll ever own?

From Taillights, to something about donkeys, to people wanting pie ?.

Pie is a favorite of mine.

 

[FLGladiator]

This thread is brutal! Last taillight you’ll ever own?

From Taillights, to something about donkeys, to people wanting pie ?.

And they haven't even got into the home whiskey and tequila bars yet.

 

[Hockeypilot44]

I am sorry to see that this happened and please know Oracle sympathizes with you regarding this occurrence. Unfortunately we have only seen the plastic break when the bolts are overtightened. This can cause small stress fractures in the plastic which will cause it to break over time from vibration.

If you still have the pieces that broke off, you can epoxy them back to the light. Use of a strong bonding epoxy such as JB weld or panel bond will effectively hold these together.

I understand you may not like the response, unfortunately we can not warranty something that is not a defect.I do however have side replacements I may be able to sell to you if you would like to replace the one side for a heavily discounted cost.

Please let me know how you would like to proceed and I am happy to assist you. I hope we can work together to resolve your concern.

-Melissa Boudreaux
Sales Manager

This response is pathetic. I will never buy another Oracle product again. I was eying the in-bumper reverse lights but not anymore. Companies like yours shouldn't be in business.

 

[Medical_Bartender]

Waiting on my gladiator purchase to come in and have been contemplating picking up some oracle headlights to replace the stock halogens...this thread sealed the deal for me due to their customer service & business practices. I'll be going with a different brand that I've been running on my JK for years now. Thanks Gladiator forum!

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