Dealer overfilled oil

[Maximus Gladius]

Rather surprised you didn't mess with the converters - oil soaking them. If there was oil on the spark plugs, it's got to go out the exhaust. You won't smell it so much like in a 1980s engine, but it's going somewhere. Can't have spark plugs oil soaked but the rest of the chamber dry.

The tech would have put in the penzoil 0/20 they do all their oil changes with. Not sure what the manufacturer of the engine had in there. I brought up my concern about the cats and oxygen sensors to the service manager, he will cover them if they fail. ….I do trust he would take care of them.

So far, so good.

Sponsored

 

[ShadowsPapa]

I brought up my concern about the cats and oxygen sensors to the service manager, he will cover them if they fail. …

Good. That's the sort of thing that's a "we won't know until or unless it happens" type deal.
Glad you were on top of it. Those cats aren't cheap.

 

[ReverendZ]

I brought up my concerns on the cats as I had visually seen the blue smoke of oil burning and had it mentioned by my father too. Service writer made sure to put it on the ro to be addressed.
I am glad they got Maximus taken care of and are standing behind their work. My dealer could easily mend this bridge. All I ask is to be kept in the loop on where things are at. I get that I am being nitpicky and probably whiny but it seems to be the only way to get answers.

 

[ShadowsPapa]

All I ask is to be kept in the loop on where things are at. I get that I am being nitpicky and probably whiny but it seems to be the only way to get answers.

They should keep you in the loop. Nothing worse than no word on "how's it going" or any time some new info comes up, or there's a "next step". You, as the owner and the guy helping to feed them, should know what's going on.
One time a service advisor actually kept me so well informed, I wondered if I was their only customer that week......
Parts will be here in the am
Sorry, the parts depot only sent the steering gear, no bolts - we are looking for the bolts.
Next day - bolts found, will be here in the AM
And finally - doing the final checks now, it will be ready in an hour.

Wow, he told me when the parts arrived, when they didn't arrive, that they were looking, that they found them and more.
That's above and beyond, more than expected. 2 messages would have been fine.

 

[Maximus Gladius]

OP, have you done an oil analysis to see if coolant is in the oil?

 

[ReverendZ]

OP, have you done an oil analysis to see if coolant is in the oil?

I haven't, I have thought about it though. Should do that with more of my many engines hmmm....

 

[Maximus Gladius]

With this one especially that you’re trying to make a case. It would help if the lab shows you’re consuming. In my case, FCA didn’t care, …my lawyer did (I didn’t pursue that avenue beyond the legal demand letter) but my insurance company took it to support replacing the engine.

 

[ShadowsPapa]

I haven't, I have thought about it though. Should do that with more of my many engines hmmm....

It's a very rare issue, just not common except in cases of over-heating, etc.
Of all of the vehicles I've owned over the years, cars, trucks, whatever, I've never had any with unusual wear, cracked blocks or heads, blown head gaskets or whatever - unless you count the stratus we had for a couple of years that had a known serious head issue and went through two heads while we had it.
In fact, of all the years I worked in a shop, I could count on my fingers how many had that sort of issue. Normally it was detected by combustion gases in the cooling system - and that you could find with a simple test kit.
For coolant to be in the oil, you need to have a situation where the defect/crack is so that the pressurized coolant is exposed to the oil in some way. If the crack is above the piston when the piston is at BDC, then you'll have combustion gas in the coolant as well. There's a whole list of "it depends on what' the defect is and where it is.
In almost every case I've seen personally, the engine had been HOT and cracks resulted or heads were warped and coolant and oil mixed that way.
These days - it might not take so much to get there.

 

[ShadowsPapa]

With this one especially that you’re trying to make a case. It would help if the lab shows you’re consuming. In my case, FCA didn’t care, …my lawyer did (I didn’t pursue that avenue beyond the legal demand letter) but my insurance company took it to support replacing the engine.

It's more information that could be useful. The one with the most information and logic should win, sadly in today's world, not always the case.

 

[TheRealGinjaNinja]

I had to use one of my free oil changes right after I bought it brand new because they overfilled it…was pissed I had to use one of my Jeep Wave changes but I didn’t have time to book a service appointment.

 

[ShadowsPapa]

I had to use one of my free oil changes right after I bought it brand new because they overfilled it…

So why did you "HAVE TO use one of your free oil changes right after you bought it because they overfilled it".
Who overfilled it - the dealer that did the free oil change?
If so, then they make it right.
The JT was very new and I could make 3 or 4 trips to town and back, out for hours, and never see another Gladiator. It was almost a month before I ever saw another on the road.
My point - shops doing oil changes were used to the 3.6 taking 6 quarts because that's what they took for many years. Grand Cherokees were most of the business around here - 6 quarts.

They did my free WAVE change and tire rotation. A few days later I was checking fluids so I could mark fluid levels for sort of a base point.
I found the oil to be over full.
I took it back, showed them the paperwork, and told them to check the dipstick. The paperwork didn't matter because anything over 5.0 quarts was written down as 6 quarts even if it was 5.1 quarts - but the service writer checked the dipstick.
He quickly apologized, told one of the techs to get it right in and - they did another whole oil change - new filter, new oil - for free.
No charge, and it did not go against the remaining wave oil changes.

So - what you said is a bit confusing. Why did you have to use a free oil change BECAUSE they over-filled it? No, you didn't "have to" use anything. They messed up, they fix it.
If it was only 16 ounces or so over-full, I'd never even flinch, I'd let it go. A few ounces over isn't worth fretting about.
I could have dropped the quart out myself but I was going into town anyway and thought they should at least know or they'd never learn.

 

[ReverendZ]

I had to use one of my free oil changes right after I bought it brand new because they overfilled it…was pissed I had to use one of my Jeep Wave changes but I didn’t have time to book a service appointment.

I love your JT, it made me drop my jaw, off subject I know, but yes

 

[TheRealGinjaNinja]

So why did you "HAVE TO use one of your free oil changes right after you bought it because they overfilled it".
Who overfilled it - the dealer that did the free oil change?
If so, then they make it right.
The JT was very new and I could make 3 or 4 trips to town and back, out for hours, and never see another Gladiator. It was almost a month before I ever saw another on the road.
My point - shops doing oil changes were used to the 3.6 taking 6 quarts because that's what they took for many years. Grand Cherokees were most of the business around here - 6 quarts.

They did my free WAVE change and tire rotation. A few days later I was checking fluids so I could mark fluid levels for sort of a base point.
I found the oil to be over full.
I took it back, showed them the paperwork, and told them to check the dipstick. The paperwork didn't matter because anything over 5.0 quarts was written down as 6 quarts even if it was 5.1 quarts - but the service writer checked the dipstick.
He quickly apologized, told one of the techs to get it right in and - they did another whole oil change - new filter, new oil - for free.
No charge, and it did not go against the remaining wave oil changes.

So - what you said is a bit confusing. Why did you have to use a free oil change BECAUSE they over-filled it? No, you didn't "have to" use anything. They messed up, they fix it.
If it was only 16 ounces or so over-full, I'd never even flinch, I'd let it go. A few ounces over isn't worth fretting about.
I could have dropped the quart out myself but I was going into town anyway and thought they should at least know or they'd never learn.

Yea the reason why was because of two things:

1. The dealer I bought it from is over two hours away and i was not going to make the trip for them to fix it.
2. It was the weekend and the dealer has a quick oil change bay and gave me the option to schedule an appointment later with their normal service bay for them to do it for free but was about to take a small road trip and wanted it done ASAP. I pushed back but ultimately didn’t care enough.

 

[545moose]

I have a consumption issue and have taken it back twice. I did the oil change and added 5qts and checked one day, about 1200mi in, and was 1.5qt low. No leaks, not underfilled. The first time I took it to a dealer to see the issue was, the dance was "do an oil change, then we'll monitor and bring it back in 1500mi and we'll check it." So I did, and of course it was fine.

Another 1000mi later, it's low a quart plus again... So I take it in, and they topped it off and say "bring it back in exactly 1000mi, and we'll investigate it further and see what's next." Again, they topped it off, put dye in it they claim, and send me on my way. I'm still in warranty another 5mo. and honestly feel that they're just kicking the can down the road at this point. @JeepCares any suggestions? This motor is eating oil and I'm tired of wasting my time back n forth to the dealership to be "topped off" and sent down the road. I have more faith in a 95 4Runner with 150k on it right now compared to this thing...?

 

[ShadowsPapa]

I have a consumption issue and have taken it back twice. I did the oil change and added 5qts and checked one day, about 1200mi in, and was 1.5qt low. No leaks, not underfilled. The first time I took it to a dealer to see the issue was, the dance was "do an oil change, then we'll monitor and bring it back in 1500mi and we'll check it." So I did, and of course it was fine.

Another 1000mi later, it's low a quart plus again... So I take it in, and they topped it off and say "bring it back in exactly 1000mi, and we'll investigate it further and see what's next." Again, they topped it off, put dye in it they claim, and send me on my way. I'm still in warranty another 5mo. and honestly feel that they're just kicking the can down the road at this point. @JeepCares any suggestions? This motor is eating oil and I'm tired of wasting my time back n forth to the dealership to be "topped off" and sent down the road. I have more faith in a 95 4Runner with 150k on it right now compared to this thing...?

Tell them to check the PCV system -
It may be CONSUMING it, not leaking it.

Sponsored