Dead Gladiator

[1996XJ]

This is why im not a fan of digital everything and a frickin ipad built into the dash.

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[ShadowsPapa]

I never said they had to tow it to his local shop. I was focused on the errors he got on the dash—and @JeepCares should help get his issue expedited if he got it to a dealer, or at least help him get a loaner while they work on it. I have no expectation that they would send a tow for me in any reasonable amount of time and for that reason I expect to pay for my tow to a destination I choose. I think assumptions are really stupid. Let’s all try to avoid those.

It MAY appear that you are suggesting because his truck broke down, it needs to be expedited - ahead of those who have appointments or who have had their truck in the shop for a week.
You never said you were focused on the errors - only that jeepcares needs to be involved. You never said why.

For all we know it was towed in Friday or Saturday and it's been there for a day. We don't know - it wasn't said in the first post.

Please explain -
Why should jeepcares "expedite" anything?
Are you assuming it's been there a while and hasn't been touched, or he needs to be placed ahead of others in line? If you believe it needs to be expedited - why? Why would they push through a truck that MAY have just broken down yesterday (for all we know - details were not in the first post)

 

[am1978]

It MAY appear that you are suggesting because his truck broke down, it needs to be expedited - ahead of those who have appointments or who have had their truck in the shop for a week.
You never said you were focused on the errors - only that jeepcares needs to be involved. You never said why.

For all we know it was towed in Friday or Saturday and it's been there for a day. We don't know - it wasn't said in the first post.

Please explain -
Why should jeepcares "expedite" anything?
Are you assuming it's been there a while and hasn't been touched, or he needs to be placed ahead of others in line? If you believe it needs to be expedited - why? Why would they push through a truck that MAY have just broken down yesterday (for all we know - details were not in the first post)

I don’t come on here to debate semantics. You apparently have too much time on your hands. I really could care less about this. Putting thread on ignore.

 

[Wat Dog]

I don’t come on here to debate semantics. You apparently have too much time on your hands. I really could care less about this. Putting thread on ignore.

Yet you felt the need to comment…

 

[trailless]

I don’t come on here to debate semantics. You apparently have too much time on your hands. I really could care less about this. Putting thread on ignore.

Uhm, it's actually "couldn't care less". Get it right Jeez.... ?

 

[Wat Dog]

It MAY appear that you are suggesting because his truck broke down, it needs to be expedited - ahead of those who have appointments or who have had their truck in the shop for a week.
You never said you were focused on the errors - only that jeepcares needs to be involved. You never said why.

For all we know it was towed in Friday or Saturday and it's been there for a day. We don't know - it wasn't said in the first post.

Please explain -
Why should jeepcares "expedite" anything?
Are you assuming it's been there a while and hasn't been touched, or he needs to be placed ahead of others in line? If you believe it needs to be expedited - why? Why would they push through a truck that MAY have just broken down yesterday (for all we know - details were not in the first post)

Let’s be clear, I never asked for an expedited tow and I fully understand that it’s unrealistic to expect. But communication was horrible and to have my truck towed 10 more miles didn’t seem like such a big deal. I called back to let them know I had gotten transportation for my family and myself and they could send a standard tow truck so it wouldn’t be a five hour wait for a tow. I was on the phone with several calls centers and English wasn’t their primary language. I waited on hold for 45 minutes just to speak to a supervisor and explain the change.

 

[Mr._Bill]

Let’s be clear, I never asked for an expedited tow and I fully understand that it’s unrealistic to expect. But communication was horrible and to have my truck towed 10 more miles didn’t seem like such a big deal. I called back to let them know I had gotten transportation for my family and myself and they could send a standard tow truck so it wouldn’t be a five hour wait for a tow. I was on the phone with several calls centers and English wasn’t their primary language. I waited on hold for 45 minutes just to speak to a supervisor and explain the change.

That's also a miscommunication, or a misunderstanding. A Gladiator cannot be brought in with a Standard Tow Truck, it has to be transported on a flatbed. Whether or not they will transport passengers or belongings is entirely up to the towing company that responds to the scene.

 

[wannajeep]

A Gladiator cannot be brought in with a Standard Tow Truck, it has to be transported on a flatbed.

I understand why a flatbed is safer, but just I'm just curious why some vehicles require a flatbed. I've heard this before but never figured it out.

 

[Chance575]

Awd vehicle need a flat bed or set of rear dollies to be completely off the ground. Jeep doesn’t because you can put the transfer case in neutral

 

[redrider]

Yet you felt the need to comment…

Women always want that last word no matter how far off topic it goes.

 

[sharpsicle]

Let’s be clear, I never asked for an expedited tow and I fully understand that it’s unrealistic to expect. But communication was horrible and to have my truck towed 10 more miles didn’t seem like such a big deal. I called back to let them know I had gotten transportation for my family and myself and they could send a standard tow truck so it wouldn’t be a five hour wait for a tow. I was on the phone with several calls centers and English wasn’t their primary language. I waited on hold for 45 minutes just to speak to a supervisor and explain the change.

Whose call center? Why do you feel your call was more important than the others in the queue? Why is it a problem if someone has learned English as a second language? I know it's frustrating to have to wait in queue at a busy call center, but that's just the way it is. Trying to attack people for doing their jobs isn't helping. Especially since they did their job and got you a tow.

Also, as @Hootbro said, it is in the agreement that you are going to be charged if you asked them to tow 10 or more miles beyond the nearest dealership. Jeep only needs it to get there, they have no obligation or need to go beyond that. Why are you upset at that? Did you simply not understand the rules?

I think you need to step back here, admit you had a bad day, and go forward getting the troubleshooting done on the truck. It happens to all of us, and it sounds like this might have been a great learning experience for you.

 

[Mr._Bill]

I understand why a flatbed is safer, but just I'm just curious why some vehicles require a flatbed. I've heard this before but never figured it out.

Pages 432 - 433 in the 2020 V2 Owners Manual. https://msmownerassets.z13.web.core...us/Jeep/2020/Gladiator/20_JT_OM_EN_USC_V2.pdf

Jeep recommends a Flat Bed and says that all four wheels need to be off the ground. If a Flat Bed is not available, towing dollies are acceptable. It can also be towed with all four wheels on the ground and the Transfer Case in Neutral.

If the tow is requested through a Jeep provided service, a Flat Bed is usually ordered, as that is Jeeps recommended method.

 

[Wat Dog]

This forum group can be super helpful and has a wealth of knowledge. Sometimes you just need to vent to relieve some frustration. There are so many people here ready to jump down someone’s throat for some incredibly minor offense. It’s a shame people can’t just scroll on by, If your have nothing positive to add, instead of shitting on someone who’s only asking for an ear to pull or some quick advice.

 

[sharpsicle]

Sometimes you just need to vent to relieve some frustration.

I think everyone's on the same page here and eventually that's what I saw from you as well. I've been there, I totally sympathize with the frustration. It's all good. I think the trouble arose when you were making it sound like you were the victim of a disservice and we wanted to reassure you that you weren't.

Now that we've cleared all that up, I'm curious to see what the cause of this was.

 

[WXman]

Wheww.. what a thread.

Can we start at the beginning? Did you check to verify that all fuses and relays are pushed firmly into place in the underhood panel?

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